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LifeProof - Frē Protective Case for Apple iPhone 5, 5s and SE - Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 1518 reviews

93%
would recommend to a friend

Pros

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Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Great Phone Case for 100% Protection

    Posted
    kjmia1101
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I recently purchased an iPhone SE and added it to my account, so that I could use it almost exclusively while driving with Lyft to reduce the “wear and tear” on my main Android cell phone. Knowing that I was going to be using my new SE a lot out on the road as well as the fact that I want to eventually give it to my mom in perfect shape, I immediately thought of Lifeproof — known for its outstanding record at protecting mobile phones in almost every condition imaginable without all the bulkiness that comes along with most other protective cases — and was thrilled to find this Lifeproof case for the SE at my local Best Buy. Since purchasing it, I’ve dropped the phone once on the pavement and upon checking for any damage that drop may have caused, I quickly came to the conclusion that both the Lifeproof case as well as the iPhone SE it protects had not been damaged at all and that both still looked brand new, with not even a scratch on either of them. Furthermore, if anything ever goes wrong with this case that shouldn’t have, Lifeproof will replace it through their awesome warranty that comes with all their cases. Overall, I am very happy with my purchase and definitely recommend this product to anybody who is looking for a case that not only provides the ultimate level of protection for their mobile device, but also isn’t bulky — so it looks great too!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The best protection for my cell I've ever owned.

    Posted
    Tony
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    For nearly a decade I have opted for another well known and reputable product to protect my iphone(s). Pursuant to a bone head oversight on my part whereby I inadvertently left my phone in the pocket of trousers that I wore while mowing the lawn, planting trees and shrubs and many other miscellaneous chores around my home all day - and subsequently throwing the trousers in the washing machine at the end of that day. It only took several minutes into the cycle for the water to destroy the phone. I vowed, not only to make every effort to never repeat the same mistake, but to purchase the best protection available on the market as backup. Extensive research via the Internet, querying IT telecommunications SMEs at work as well as multiple Best Buy SMEs at different stores gleaned virtually the same resilts. That is, no other brand comes close to providing waterproof protection - as well as the ability to protect against dropping of the phone etc. What has really won me over is the sleek fit of the case that doesn't double or triple the size of the phone. More importantly - it's the testing process of the product insisted upon by the manufacturer in order to confirm that the case you've purchased isn't flawed. That is, you actually submerge the case under water before applying it to your phone. After said testing, I was and remained absolutely convinced that I have the best protection that my money can buy.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    NOT WATERPROOF (even to minimal water exposure)

    Posted
    SaraJ

    This product claims it will protect your phone even if completely submerged in water...my phone was splashed by a wave at the beach (with case fully secured - all openings were securely closed), and the case allowed enough water to get in to ruin my phone. The case was very expensive (I paid $90+ for it last summer) and the bulk was inconvenient, but I was willing to sacrifice the expense and the inconvenience for the full protection and am very disappointed that it was for nothing. This case offers no more protection that the sleeker, rubber cases and a glass screen protector, which I have on other phones in my household. (I should mention that my husband has this case as well, and complains that dust and dirt are constantly getting inside his case, requiring frequent cleaning.) This phone was taken for pictures by the water, rather than the other phones, with the belief that it was better protected. We did not drop or place the phone in water - a wave splashed it. It was not even submerged, which the product boasts and sells itself on being able to handle. Unfortunately, the Lifeproof case did not hold up to minimal contact with water. I do not recommend this case, and certainly do not recommend trusting it will protect your phone anywhere near water.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Repels everything, even quality music

    Posted
    KWebb
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This case was purchased to protect my iPhone SE, specifically from drops, as the camera on my last phone had been jarred too often. The waterproof and dust proof qualities, along with the built in screen protector, were merely bonuses. The quality and appearance of this case were great. I did feel like my phone was very protective. The main draw backs for me were the texture/response of the screen/front button and how the case handled sound. The screen protector made it hard for my phone to register touch typing and gestures. The fingerprint sensor also had a hard time reading due to the protector on it. While I was glad that the screw in headphone adapter was included, it made using the Apple headphone controls impossible and added a lot of bulk when carrying it all around. Playing music without headphones resulted in distorted sound, which was similar for phone calls. Finally, I felt like my phone heated up much more quickly in this case than in others. In the end, I returned the case. It was very protective, but made accessing and interacting with the phone more difficult than it was worth.

    No, I would not recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hi KWebb,

      We're sorry to see that this FRĒ series kept running into a few practicality problems, and that you felt your best option would be to return the item. Had you contacted our awesome representatives, they would have been able to help with either some troubleshooting tips or a warranty replacement, but we also certainly respect your decision to head in a different direction. We sincerely hope that this experience does not prevent you from considering our protective options in the future, and if you have any further questions, please don't hesitate to call our Lifeproof Lifeguards at 1-888-533-0735. They're always ready to dive in for the rescue!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rating: 3 out of 5 stars

    decent case but not for the very active

    Posted
    Edfig99
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    have bought a number of these cases over the years for my kids. definitely have provided a lot of great protection against drops. i haven't really tested or emphasize the water proofing but on a new intact case, the way this thing is built, it's probably fine. there are a couple of places where the case starts to break and that's what's lead to having to buy so many over time... the first thing that tends to break is the small raised rim on the front, that prevents the screen from making contact with the surface. over time as it rubs going in and out of a pocket, it starts to fray and break away. the second place is the door that covers the lightning port. the door can be a little tricky to open, and so you can inadvertently crack it, or you break the piece it latches on to. it's a pretty expensive case all things considered so best to get on discount when you can.

    I would recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hey Edfig99,

      Sorry to hear that your FRĒ series tends to wear down over time! Our cases are not necessarily designed to be indestructible, so much as they are intended to absorb the brunt of any impacts that could otherwise jeopardize your phone. For this exact reason, we have an excellent warranty, and our friendly representatives are happy to replace damaged cases, as long as we have the appropriate parts in stock. Please feel welcome to give them a call at 1-888-533-0735, and they'll always be glad to help out!

      Kindly,
      LifeProof Customer Service Team Lifeproof

  • Rating: 4 out of 5 stars

    Water Resistant/Power Port Cover

    Posted
    DanPatterson
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Over All. A very protective case. This is the 2nd life proof case that I purchased for my daughter. CONS: 1. Is not water proof just water resisted. It can handle a splash of water but DO NOT use it for under water photos. My daughter did and guess what? Water got in and destroyed her phone. Life proof will not replace your damaged phone because of water damage. They will however replace the case. 2. The power port cover on both cases broke off very shortly after they were installed onto the phones. Maybe my daughter was a little rough with the port cover, maybe not. Either way, still dissapointed in the quality/strength of it. PROS: 1. This case will keep your phone in prestine condition. 2. I always get the maximum trade in allowance on phones that were always kept in a lifeproof case.(as Long as they were not water damaged)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Total Protection

    Posted
    BestShopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is the only phone case my engineer husband will consider. It is not cheap, but does a great job of keeping his phone safe from damage and water and dust. The previous one actually wore out from being pulled out of his front jeans pocket multiple times a day. The engineer figured out a better way to position it and signed up for a new case. He is optimistic that this one will last longer than the one year of the previous case. The slightly loose fit of the cover screen would be a turn-off for me, but he makes it work and considers the waterproof protection to be worth the minor hassle. He rarely uses ear buds, so he isn't bothered by the small plug that must be unscrewed to do so. Bottom line: how you use/store your phone will determine how well you get along with this case!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not so great

    Posted
    Paula
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This phone case is very light and I agree it does not add any weight to the phone, I've dropped it without anything breaking. The trouble I have is making phone calls. I have to open the bottom portion where the plug enters to be able to hit any numbers or hide the keys. If this is not open you can't push any phone buttons or hang up. This is a huge issue for me. For example: If I make a call without opening up the bottom portion I can't hit anything on the phone such as "press 2 for customer service" It doesn't respond to any touch. When I hang up using the red button below the numbers nothing happens. This occurs whether the bottom portion is open or not. I have to hang up using the shut off button on top of the phone and sometimes I have to shut the phone completely off before it hangs up. I wanted to return it because I find this is a huge problem. I did buy it on sale maybe that's the reason.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    I used to swear by lifeproof cases until this one

    Posted
    DesCollings
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have purchased LifeProof cases before and loved them!! I watched countless review videos and read a lot of articles with mixed reviews but I always had such a positive experience with LifeProof. When I purchased the case I immediately put my phone in. After a week I noticed some dog hair under the screen so when I tried to remove the phone, the sceen cover on the front of the case bent, leaving a noticeable crease. Then I noticed a small crack in the plastic around the charging port. I have not dropped the phone to cause this. I haven’t even had this case for one month, and I am very unhappy with it. Especially for the price I paid!!! I have not contacted the company to see if they will do anything yet but will updated review if they are willing to help.

    No, I would not recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hey there DesCollings,

      Oh no, we're so sorry to see that this FRĒ series did not agree with that dog hair! It is strange that such elements were able to infiltrate the unit, not to mention the crack appearing in the plastic. Not to worry - our reliable representatives are always just a call away at 1-888-533-0735! Please feel free to give them a ring, and they'll gladly set you up with a warranty replacement. We'll send you a new case that we're confident should deliver on all of your LifeProof hopes and dreams!

      Cheers,
      LifeProof Customer Service Team lifeproof

  • Rating: 4 out of 5 stars

    Better than they used to be

    Posted
    DDriller
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Let me start off by saying the last thing I want to put on my phone is a LifeProof case. But summer is here which means boating at the lake, lawn and garden work, swimming in the pool... etc... There's just nothing else that provides the water and dirt proof protection that the LifeProof does. I have used these cases for years and I will say they are better now than they used to be. People used to complain that they could not hear me or that I sounded "muffled" if I didn't hold the phone just right. Not really hearing those types of complaints now. Also, I'm not having problems hearing like I used to. The quality seems to have gotten better over the years. I'm only giving 4 stars because there is still the annoying rainbow effect on the screen. Other than that, there is nothing that will keep the dirt and water out like a LifeProof.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Impressive and sturdy

    Posted
    Stilts
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Thus far it’s awesome. Mildly frustrating in that it requires the screw in piece if I want to listen to music in headphones, but that very same piece works beautifully and maintains the full water resistance, and I can always go wireless. The speaker is in the middle of the case so the case obscures and distorts the sound, so I’d bare that in mind. But the touch screen works perfectly, up to and including the TouchID feature, which is impressive. The rubber also likes to peel off slightly in some places but that doesn’t decrease the integrity of the waterproofing or anything, from what I can tell it all still works great! Overall, I’d give it a 4.5-4.75 out of 5.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great case

    Posted
    Leia
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a great case that lives up to its claims. But....when I bought my phone at a Verizon store they sold me a very thin tempered glass cover to protect the screen and a Life Proof case to protect the phone. These both sounded like great ideas. A few weeks later I ripped off the case and threw it away. I could not pick up a call or if that worked I could not hang up. Later I decided to try again, maybe it was just dry skin. No such luck. The Life Proof help line was just a recording to sell me something else. My son-in-law is an IS guy for the Hershey candy company so I asked him to look at it. He suggested that I remove the screen protector. I did and now a month later everything works great. Too bad the people at Verizon didn't know that.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great for a few months

    Posted
    CompTech84
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought the case in dec 2016 by April it had cracked at the base where the charger port was .. I didn't drop it . It was just stress from opening and closing the port. My phone ended up getting water damage . Luckily for me I had apple care+ and it only cost 100 to replace the phone. Just don't take it near a pool this is the second life proof case for a different model that has failed with water after being used for less than 3 months. They other was for my Samsung s4 2 years ago. I was kayaking and it was up out of the water when I fell in it was in my best for less than 5 mins it had water damage that case was less than 3 months also I test them when I get them but they seems to fail shortly after use. But the drop protection is excellent

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Fair Value & Touch ID (Still) Works

    Posted
    Eurilycus
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Frē LifeProof case is a great accessory for the rough user, like a child or a teen. I bought mine for my daughter on sale (40% off), and it was a great deal at that price. I'm not sure I would pay full price for the product because, though it's tough, there are some usability concerns that detract from the value. First, it is difficult to open the waterproof power port covering. Second, the built-in screen protector obstructs some screen taps or swipes from making good contact. However, the plastic covering over the Touch ID sensor still allows for your fingerprint to unlock the phone. All-in-all, a good purchase for my intended user's needs and at the lower price point.

    I would recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hey Eurilycus,

      We're glad to hear that your daughter's iPhone is well protected within the FRĒ series! We apologize that she is struggling with a couple features of the unit. True, sometimes the case can take some getting used to due to the tough protective barriers, but with some time, that charger port door should become easier to access.

      As for the screen protector, it sounds like there might be a slightly bigger gap between the integrated plastic and the phone display than we would normally prefer, and we would love to take a closer look. Please feel welcome to call our handy representatives at 1-888-533-0735, and they'll find a quick fix in no time!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rating: 4 out of 5 stars

    Worth it for waterproofing.

    Posted
    Southernshellgirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had read about how the waterproofing hurt sound quality before I purchased the case. I do notice the sound isn't as good when I'm watching videos, but it isn't bad enough that I would give up the waterproof protection. A warning, because of the thickness of the case the charging port access is deep and nearly impossible to remove the charger without pulling on the cord in a way that is likely to eventually break it. I found a cheap adapter/extender online I hope will last and preserve my charging cord. The headphone jack requires a special adapter that is included but not always around when you need it. I like the color and the waterproofing has made it possible to use my phone in the hot tub, so I'm happy with it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Third one!

    Posted
    DeeDee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Since I tend to get busy, I tend to put my phone in my back pocket. It had dropped out several times and has survived mainly due to the case. I've also dropped my phone in the water at the lake where I live, in the toilet (YUK!) and has been saved by the case as well. My only complaint is the limited number of colour options available for this case! I guess I could have ordered another colour (didn't want the black or the purple one available in the store) but needed a case as the front screen edges were peeling off and I had just dropped it in the water again.. Same thing happened to my other two. Wanted a waterproof, bump proof case without the bulk of the other waterproof choice. Expensive but saves your phone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good case

    Posted
    VDJW
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is my third of these cases. They seem to last about 1 year- at least for me. I work construction and my phone is in and out constantly every day. I've dropped my phone several times and- no damage. The screen cover area is where I've had issues with the edge peeling away after a years use. Also, the clear back window where the Apple logo shows through also separated from the case. You must use the included adapter to listen to the headphone output. I use the lightning USB adapter to connect my Dragonfly USB DAC for better quality sound. If you can find it on sale- $40 at BB in December it's a good deal. I'd rather spend $40/year than buy a new phone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Sturdy but impedes sound quality

    Posted
    joybirdpt
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is the second of these cases that we have used. They are sturdy and protect the phone well from dust and presumably, moisture (although we've never tried dropping the phone in the toilet to test this!). Unfortunately, the downside of that total protection is that people on the other end of the line often complain that the voice quality is sufficiently "muddied" that we have to remove the phone from the case to talk and be easily understood. Since this phone is used mainly for texting and internet, that is OK with us but we would not recommend this case to a friend who plans to use the phone to talk a great deal.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not worth the money

    Posted
    soundgirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The instant I put this case on my brand new iPhone, both items straight out of the box, a rainbow haze similar to oil in a puddle appeared on the screen where the plastic cover meets the glass screen. This has never gone away, no matter how I clean it. The hard plastic on the back of the case is not very malleable, making my phone more susceptible to cracking if I drop it. The rubber protecting the front would be fine, but after only a month of owning this case it is already ripping off. Lifeproof makes excellent cases for other models; I was very pleased with the case I had for my iphone 6s. But this case it not up to their new standards and not worth the $80 I spent on it.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best case you could ever ask for.

    Posted
    WoodTiger2
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have used these cases for years and had a wonderful experience with them and customer service. It is also easy to file a claim to get a replacement case without any hassle or run around. All you need to pay for is the shipping which for me was about $5. I have replaced the case onse because the seal around the screen failed and began peeling off. I have also had replacement quick mount adapters warranty replaced to accommodate a newer case in a different color. They are wonderful and hold true to their claims so far as I have come to know.

    I would recommend this to a friend