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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 708 reviews

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89%
would recommend
to a friend
Page 1 Showing 1-20 of 708 reviews
  • Rated 5 out of 5 stars

    It’s great, but...

    |
    Posted .

    I love this case, I’ve always used lifelroof cases for my phones, but for some reason I’m having a lot of problems with this case, at night while using the camera the flash reflects on the case lens and makes my pictures come out white and blurry and at the same time it makes my front camera take blurry pictures as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally

    Posted .

    Finally the screen protector is not grainy like previous model the clarity is just wayyy better noticed they changed the position of where you open the case it’s now two nothches at the top slimmer than the models before doesn’t add to much bulk but we need better colors I went with black this time cause I didn’t want any of the bright colors

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protection

    Rated 1 out of 5 stars

    Crazily Overpriced - Sucks Joy Out of Using iPhone

    Posted .

    I’ve been using iPhones since they came out. The Lifeproof Fre has two insurmountable problems: (1) It is insanely overpriced and (2) It complete sucks the joy out of using any iPhone. I just dropped close to $1500 on an iPhone XS Max. Inside the Fre, I may as well be using a Roker E1. There is significant space between the XS Max display surface and the Fre’s cheap plastic screen protector resulting in a plethora of visibility problems and, more importantly, the Fre utterly destroys the iPhone’s touchscreen responsiveness. When you tap the iPhone inside the Fre, you have to cross a significant amount of airspace to make contact and since the plastic is so... “plasticky” there is little hope of ever getting used to this major annoyance. The iPhone’s sound is greatly diminished encased in the Fre. Calls come in as old timey tinny / metallic. The speakerphone is slightly better. As to the price... clearly Lifeproof / Otterbox is making a killing on these cases. I’d be surprised if they cost more than $10 to manufacture. Mine was obviously new and came in heavily sealed, redundant packaging. Nevertheless, the o-ring was not seated in the channel, was more suitable for a child’s toy rather than high end electronics protection and the plastic screen protector was remarkably dirty both inside the case and on the outside surface. I would only ever use the Fre during a Category 1 Hurricane and even then only if it cost less than $30. Even so, I highly doubt the Fre would be waterproof “to 6 feet” as the company claims. In fact, the documentation for the Fre instruct you to immediately conduct a “water test”in a bowl of water to ensure the case is, in fact, waterproof. If Lifeproof can’t even consistently manufacture protective cases that live up to their clearly outlandish claims, why would you pay Fre’s premium price? What exactly is the consumer paying for? These are not new problems. Reviews online show these same issues have plagued Lifeproof since its iPhone 6 cases. In fact, one notable video review shows the Fre case, not the iPhone breaking upon being dropped. Do not waste all the money you just spent on your expensive, intuitive, responsive Baller iPhone in a Lifeproof case. If you’re going to do that, save yourself a ton of money + aggravation and just get prepaid, refurbished iPhone 5s and 6s. If they break, you’ll still come out ahead and at least you’ll get some enjoyment and productivity out of your iPhone.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey there DiehardiPhoneUser,

      Thank you so much for your extensive and detailed feedback surrounding the LifeProof FRĒ series! We sincerely apologize that you've been experiencing a few practicality problems with your case. To start, we typically suggest using a reliable dose of soap and water to wipe down any dirt that may accumulate on the case exterior or screen protector. As for the touch sensitivity and audio issues, our expert representatives actually have a few troubleshoot tricks up their sleeves that should fix things right up! Just give them a call at 1-888-533-0735, and they'll be more than happy to help out!

      We ask consumers to perform a water test in the event that the case was somehow jeopardized during the shipping process. We also recommend re-doing the test before any sort of major water exposure, since our cases are specifically built to absorb any impacts that would otherwise damage the phone, and this sometimes means that the waterproof protection can be compromised. It's always better to ensure that the FRĒ is ready to go!

      While we completely understand your apprehension towards the price point, we truly feel that the cost is well worth the high-caliber protection and limited lifetime warranty that both come with the product. The FRĒ is engineered to protect your iPhone at all costs, which means that sometimes, it sacrifices itself for the cause. The good news is that we have a pretty awesome warranty, and we're happy to set you up with a replacement to keep your protection at peak levels for as long as possible! If you have any other questions, don't hesitate to let us know!

      Best,
      LifeProof Customer Service Team Lifeproof

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Product construction

    Rated 5 out of 5 stars

    Great case

    |
    Posted .
    Owned for 1 week when reviewed.

    It’s very nice, well made and durable. Checked for water leakage and was good to go

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    LifeProof - a fitting name.

    |
    Posted .
    Owned for 1.5 years when reviewed.

    These cases are so good that this is the second one for my iPhone Max XS. My iPhone literally looks and performs just like new (as of 12/2021) because of these cases. An excellent investment for a fairly expensive piece of technology such as the iPhone. I’m not too sure if there is anything better on the market, but LifeProof has been my first choice for the last several iterations of iPhone that I’ve had.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Very sturdy

    |
    Posted .
    Owned for 1 year when reviewed.

    I bought this as a gift for my dad who is very picky about phone cases. LifeProof has easily become my his favorite brand, and he used to use OtterBox in the past. He loved it so much that he decided to buy the same one again when he got a new phone.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Nice iPhone case

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Nice case way better than the catalyst. So far I like it a lot - light weight, thin and the front glass/plastic is clear and so far has not delaminated like the catalyst cases I had. The only negative is the case is a bit slippery which is why I gave it 4 stars.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Caleb was amazing! Capital Blvd store, Raleigh

    |
    Posted .
    Owned for 1 week when reviewed.

    I worked with Caleb at the Capital Blvd store to order appliances for my investment property at the beach. He helped me keep in budget and did everything in his power to get me the best prices and the right appliances for me to use when I am there (I am a cook)....so it was tough for me to not want to upgrade...he kept reminding me of my budget and reigning me back in. He is amazing and would suggest you go see him if you need anything. Already told several folks about him and the great service he gave me!!!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Not very life proof

    |
    Posted .
    Owned for 1 month when reviewed.

    Normally extremely happy with life prof especially this exact model. Unfortunately this time I dropped my phone from a low distance and the plastic on lifeproof over the camera cracked. I love this case , I’ve had 3 over the last 5 years but this specific product didn’t last barely a month.

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi!

      We're sorry to hear that your FRĒ case cracked so quickly! The good news is, we have a stellar warranty, so we're more than happy to get your damaged LifeProof replaced. Give us a call at 1-888-533-0735, and we can get your warranty claim started.

      Best,
      LifeProof Customer Service Team Lifeproof

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Lifeproof phone cover

    |
    Posted .
    Owned for 3 weeks when reviewed.

    I got these waterproof covers for my phone on clearance and i love the fre series they are very good waterproof and drop proof covers for phones.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    The brand to beat.

    |
    Posted .
    Owned for 1 year when reviewed.

    Lifeproof is the brand to beat but it’s pretty pricey. I switched to body glove but both of them are fine.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    iPhone case

    |
    Posted .
    Owned for 1 week when reviewed.

    A solid case I caught it on clearance which made this even a better deal.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LifeProof case for Iphone XS Max

    |
    Posted .
    Owned for 1 week when reviewed.

    Great accessory to make sure that the Iphone stays protected

    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    No scratches or cracks

    |
    Posted .
    Owned for 5 months when reviewed.

    Good product, it helps keeping the iPhone free of scratches and cracks. The case comes with screen protector as well, protecting the screen is very important. I would recommend this product!

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Life proof case

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Amazing product, great durability and great price.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Reliable

    |
    Posted .
    Owned for 1 year when reviewed.

    Lifeproof never disappoints. The case is nice quality and stylish.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Very nice case

    |
    Posted .
    Owned for 6 months when reviewed.

    I love this case! I’ve always been an Otter fan and I love otter cases but after I washed my iPhone in washing machine, I bought the lifeproof case for waterproof protection. I’ve really enjoyed it. I now have an iPhone 12 Max pro and the lifeproof case for it kinda sucks but for the 10 x max it’s a very nice case

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Case

    |
    Posted .
    Owned for 1 month when reviewed.

    Best case for overall protection from dust and water.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    No Lifeproof coverage

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Do not buy this product expecting the lifeproof warranty exchange coverage because this unit is discontinued and best buy is not going to cover it replace it if its out of the 30 days.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Love my life proof

    |
    Posted .

    Excellent case. Life proof cases are great….they’re slim, light-weight, strong, waterproof.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend