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Customer rating

Rating 3.9 out of 5 stars with 61 reviews

79%would recommend to a friend.
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79%
would recommend to a friend
Page 1 Showing 1-20 of 61 reviews
  • Rated 1 out of 5 stars

    Garbage!!

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     

    Worst case ever!! I’ve always purchased Lifeproof FRE for all of my IPhones. I’ve always loved them..... Until now! Bubbles all over. Impossible to remove. I tried everything recommended by the company & nothing work. I tried in many different locations. Inside, outside, bathroom, bedroom, kitchen, etc. Also, the aggravation of trying to get it just right for the ringer on/off button to function... will be returning.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear that you're not loving your new FRĒ case, and we're bummed to hear that you're wanting to return it. If none of those troubleshooting tips have helped with your issue, give us a ring at 1-888-533-0735, and we'd be more than happy to look into getting you a replacement case.

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rated 2 out of 5 stars

    Slim case, but the water marks are not acceptable

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    Pros mentioned:
    Slim, Water protection
    Cons mentioned:
    Product construction

    Great slim case, and is water proof...but not matter how you install the case the water marks are always there. Dryness is not the problem, the seal is. Have tried all videos, installation methods...nothing works, it is a defect in the construction of the case. Unless I missed a video or trick ...the watermarks are not acceptable...you see them all the time and they never go away. Will have to return and try another brand. Always had an Otterbox defender Pro for my iPhone 6s and kept the phone in new condition. Wish they had kept their design for the iPhone 11 series.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear about your frustrations with your FRĒ case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. We do have some troubleshooting tips that may help with this issue, though! When you install your case, make sure you're thoroughly cleaning off the screen of the phone and inside of the case before installation, preferably with a microfiber cloth. We also see these issues arise when installing the case in a more humid environment, so make sure that the case is being installed in the driest place you can find.

      If that still isn't helping, give us a ring at 1-888-533-0735, and we'd be more than happy to get you helped out.

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rated 4 out of 5 stars

    Apple 11 life proof case

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Have had life proof cases for my apple phone for years. Still happy with the case as far as protecting my phone, but for some reason the new cases have what looks like water marks under the case. I take it off and clean it, but they come back

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case.

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    I didn’t give it 5 stars because the plastic screen cover leaves water marks. I find it quite annoying. If that doesn’t bother you then it’s a solids case.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    It feels very sturdy, with a hard plastic backing and a responsive, clear, front. For the life of me, I can’t get rid of the little rainbow spots from the meeting of the screen and case, but I’ve had that problem with every other case ever. The charging port cover is verrrry secure. I don’t have nails, so it’s difficult to open, and I actually use a small screwdriver to open it, but I prefer that because of the waterproof rating.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best case for the money

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I love this case because it adds much needed protection with making your phone bulky.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Great case, brought it for my daughter because she always breaking her phone. Will see how this phone holds up in this case.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I personally love the case and is a great case for an iPhone 11 but people I speak to say it does cause an echo on the other end I believe the sound bounces off of the charging port door back to the mic inside the case...

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear that you've been having some audio issues with your FRĒ case! We sometimes see issues like this happen when the case isn't installed just right. When you're putting that case on, make sure you're sliding your phone into the case speaker-end first, as that will help get your microphone aligned properly. If that doesn't help, give us a ring at 1-888-533-0735, and we can get you helped out.

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rated 5 out of 5 stars

    Great case

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This is the standard in cases. I have used them for all my iPhones and have never had to replace a screen or deal with water damage. Great company and customer service!! So glad Best Buy stocks their cases!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone s best

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    The new iPhone 11 is simple the best phone out there My opinion of course In classic black. Add the life proof case Because life happens. Protect the screen

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lifeproof is best

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    I have been partial to Otterbox but I do now believe LifeProof is the better case. Although it says water resistant, I don't want to test it.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Great case. Durable. Just recently bought it so I’m not sure about the water proof part of it. Expensive but worth it, if it does the job

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wouldn't trust my new iphone in any other case

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    We have Lifeproof phone cases for the whole family. No need to worry about drops or spills. AND, it was on sale. It was a win, win!!!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best phone. Powerful! Love it.

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This is my third or fourth Iphone I have owned. Absolutely the best. Love the camera.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I have been buying this type of phone case for the past 8 years. It’s good quality and it was on sale.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Screen cover is terrible

    |
    Posted .

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Lifeproof has produced a number of exceptional cases for iPhones over the years. The iPhone 11 case traps air and makes your screen very blotchy. The charge port plug becomes very dirty. Waterproof seals are questionable at best, polypropylene cover is strong and very stable. Possible finger pump vacuum sealer that can plug into the charge port in order to seal properly.... or don’t buy this case so you can forgo the crippling pain of paying 100 dollars for a corn dog wrapper.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear that you're not loving your FRĒ case! We appreciate your feedback about your case, and we'll be sure to pass your thoughts up the ladder to our engineers. If you have any question about whether or not your case's seals are functioning properly, we suggest removing your phone and performing a water test on your case, as that will show any potential leaks before they become a problem.

      We also have some troubleshooting tips for getting that screen cleared up! When you install your case, make sure you're thoroughly cleaning off the screen of the phone and inside of the case prior to installation, preferably with a microfiber cloth. Additionally, we see these issues arise when installing the case in a more humid environment, so make sure that the case is being installed in the driest place you can find.

      If that doesn't help, please don't hesitate to reach out to us at 1-888-533-0735, and we can get you taken care of.

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rated 3 out of 5 stars

    all good

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Use it daily - no problems or concerns. Used same on my prior phone

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're glad to hear that your FRĒ case has been a good every day driver! If there's anything specific that's preventing this case from being a 5-star experience, drop us a line at 1-888-533-0735, and we can get your thoughts passed along to our design team!

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rated 5 out of 5 stars

    Best product

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I use lifeproof for my entire family. Everyone uses the fre on their phone. Best case on market.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hard to use

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     

    It was hard to get the phone in the case when I did it did not fit

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi, Dee!

      We're sorry to hear that your phone didn't fit in your FRĒ case! Go ahead and give us a ring at 1-888-533-0735, and we'd be happy to help you find out if you're using the correct case for your phone.

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rated 5 out of 5 stars

    Great case

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    My son has had it for about two weeks works great so far he likes it

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend