Customer Ratings & Reviews
- Model:
- 77-62608
- SKU:
- 6386814
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers enjoy the great protection and water resistance offered by the Fre Protective Water-resistant Case for Apple® iPhone® 11 Pro Max, finding it easy to install and with a good fit. However, some users experienced issues with the screen protector and reported concerns about the case's impact on call clarity and camera quality. A few also mentioned the case being bulky.
This summary was generated by AI based on customer reviews.
No good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case doesn’t works good when you want to use the speaker
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Erick!
We're sorry to hear about your disappointment with your FRĒ case! Sometimes if you don't have that case installed just right, it can lead to some audio issues like you're experiencing. When you're putting your phone into that case, we recommend sliding your phone in speaker-end first, as that will help with proper alignment of the speakers and microphone. If you continue having issues, please don't hesitate to reach out to our Customer Service Team at 1-888-533-0735, and we can get you helped out.
Best,
LifeProof Customer Service Team
I love lifeproof
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case and I took it home. I noticed when I get to the car it was opened. I looked inside at it and the seal was not in its place. I put it back inside the right area and tried it out in water Before placing on my phone and it leaked. I returned it and didn’t get another one cause they didn’t have any
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that your case failed that water test! If you ever run into a similar issue in the future, we do have a great warranty, so give us a ring at 1-888-533-0735, and we can get your case replaced.
Best,
LifeProof Customer Service Team
Camera screen scratched easily
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen covering on the camera got scratched with basic use and I couldn’t return it to the store even though I had recently purchased it. I’ve had other Lifeproof products that were fine, but this one wasn’t good quality.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Angie!
We're sorry to hear about your frustration with the lens cover on your FRĒ case! We appreciate your feedback about the scratches, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement LifeProof. Give us a ring at 1-888-533-0735, and we can get that claim started for you.
Best,
LifeProof Customer Service Team
Fair case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice case but nobody can hear you on the phone
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Bryan,
We're so sorry this FRĒ case isn't providing the seamless interaction you were hoping for! Have you tried turning off all "Noise Cancellation" settings on your phone? This usually does the trick. If you're still running into the same issue, give us a call at 1-888-533-0735 and we'll dive in with some more troubleshooting!
Best,
LifeProof Customer Service Team
Not life proof
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this phone case on for about 2 days. My SIM card somehow came out of my phone so I had to take the case off. I found the entire back shattered of my phone. Definitely not life prof
No, I would not recommend this to a friendThis case was awful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always had Lifeproof cases and this one makes the screen look wet. Lifeproof really screwed this one up. Had to buy a different case and I’m not that excited about it. If Lifeproof can tweak it I will buy the new version.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about the frustration you had with your FRĒ case! When you install your case, we suggest to make sure you're thoroughly cleaning off the screen of the phone and inside of the case prior to installation, preferably with a microfiber cloth. Additionally, we see these issues arise when installing the case in a more humid environment, so make sure that the case is being put on in the driest place you can find.
We're bummed to hear that you ended up going with a different case, and we hope you give us another chance in the future! Just remember, if you ever run into issues with a LifeProof case again, we have a stellar CS team, so call us at 1-888-533-0735, and we'd be more than happy to help.
Best,
LifeProof Customer Service Team
Horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The goofy “spinner” to switch from vibrate to silent doesn’t work at all and when you put in the case it automatically pushes it to silent. Will be returning it once they open their doors and start ALLOWING returns
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that your FRĒ case is giving you some trouble with your mute switch! That's certainly unusual. Before putting the back of your case on, we suggest twisting that knob a few times to make sure the switch is properly seated in the case. If that doesn't help, feel free to reach out to our Customer Service Team for a replacement case, here: https://www.lifeproof.com/en-us/support
Best,
LifeProof Customer Service Team
Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit the phone properly and feels like cheap plastic. I used to love life proof but this was garbage. Returned it within 24 hours.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Mike,
Yikes! We're sad to hear your new LifeProof didn't fit your device. Was the case too small or too large? Either way, we are always happy to help troubleshoot case concerns. If you ended up keeping the FRĒ then give us a ring at 1-888-533-0735 and we'll help with a brand new replacement that is sure to fit.
Kindly,
LifeProof Customer Service Team
Poorly Made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This life proof case is poorly made and the call quality was unusable because of the case. We always depended on Life Proof but this is a disappointment.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Blankbaby,
We're so sorry something went wrong along the way with this FRĒ case! We'd recommend turning off all "Noise Cancellation settings" on your phone as it usually does the trick. In the meantime, we're always looking to improve the LifeProof experience, so we'd be happy to pass your feedback along to our product design team for future consideration.
Best,
LifeProof Customer Service Team
Terrible case
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't even waste your money. My case fell apart sssooo bad after only 4 months of having it. So much for being lifeproof!
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about the damage to your FRĒ case! It's certainly odd to hear that your case fell apart, and we'll be sure to let our design team know about your experience. In the meantime, we're more than happy to get you taken care of with a replacement LifeProof. Feel free to call us at 1-888-533-0735, and we can get your claim started.
Best,
LifeProof Customer Service Team
Did not last
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only over two months of using it I opened it To clean it. The case is all twisted and then rubber seal fell off.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about the damage to your FRĒ case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, don't hesitate to reach out to or Customer Service Team here: https://www.lifeproof.com/en-us/support
Best,
LifeProof Customer Service Team
Disappointed in Best Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy send me a used phone case. When I purchased a new one
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .We're so sorry to hear you somehow ended up with a used LifeProof case. As one of our most trusted retail partners, we're confident that this was just a highly unusual one-off and that the folks at Best Buy will be able to get this all straightened out in a hurry.
If we can ever be of any LifeProof assistance, just give us a call at 1-888-533-0735 and we'll always be happy to help!
Best,
LifeProof Customer Service Team
Not a good case
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not life proof, phone fail once and screen crack.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .We are so sorry to hear that your iPhone suffered such damage to its display while under the watch of the LifeProof FRĒ. We genuinely put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the very best protection available to help limit the potential for such discouraging outcomes. Unfortunately, any given incident is still subject to a variety of unique dynamics that are sometimes beyond our control and prevent us from being able to eliminate all exposure to risk.
Although our warranty cannot be extended to your Apple device, we would very much like to help get you set up with a new case for a fresh start. Please feel welcome to reach us at 1-888-533-0735 and we will be glad to assist you with this.
Sincerely,
LifeProof Customer Service Team
Waste of money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case wouldn’t completely close all the way dust and water would get inside of it
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey, Mannie!
We're sorry to hear about your frustration with your FRĒ case! It's odd to hear that your case is allowing that dust and water to get in. The good news is, we have a stellar warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
Sucks want my money back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks want my money back, my phone don’t work because of this water case!.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your frustrations with your FRĒ case. Your case should be allowing for the full functionality of your device, so it sounds like yours isn't living up to our standards. The good news is, we have a great warranty, so we're more than happy to get you helped out. Reach out to our Customer Service Team with more details about your case here: https://www.lifeproof.com/en-us/support
Best,
LifeProof Customer Service Team
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item is way over priced for the quality poorly made material
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Nicole!
We're sorry to hear that you're not satisfied with your FRĒ case! We'd love to hear more feedback about your experience with your LifeProof case. Please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/support
Best,
LifeProof Customer Service Team
Retuned
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s sweats very badly, and makes your phone look stupid
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your disappointment withy our FRĒ case! While not present in the majority of our cases, there are certain conditions that may cause this "rainbow effect" or Newtonian rings under the screen protector of your FRĒ case. Thankfully, we have some simple tips to help prevent this issue! Be sure to thoroughly clean your case and the screen of your phone with a microfiber cloth. Additionally, try to install your case in the driest place you can, as higher levels of humidity can be the source of this effect. If you continue having issues with your case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible case . Rip off waste of money do not buy !
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your disappointment with your FRĒ case! When you install your case, make sure you're thoroughly cleaning off the screen of the phone and inside of the case prior to installation, preferably with a microfiber cloth. Additionally, we see these issues arise when installing the case in a more humid environment, so make sure that the case is being installed in the driest place you can find.
If that doesn't help, please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great phone case! I would definitely buy again!
I would recommend this to a friend- Pros mentioned:Protection
Redesign the mute switch please
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I considered returning the case but it does offer the best protection I want for my new phone. My nails are strong. Yet I could not get the mute switch to budge and the side of my thumb was nearly rubbed raw trying to move the mute switch. The mute switch on the Lifeproof Fre case for the iPhone 11 Pro Max should be redesigned.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi MsBBR,
We're so sorry this FRĒ case isn't delivering the seamless interaction you were hoping for!
We would like to learn more about what's going on, so we can figure out the best way to help. Please feel free to give us a call at 1-855-688-7269 and we'll dive in with the assist!
Best,
lpcst