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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 384 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers enjoy the great protection and water resistance offered by the Fre Protective Water-resistant Case for Apple® iPhone® 11 Pro Max, finding it easy to install and with a good fit. However, some users experienced issues with the screen protector and reported concerns about the case's impact on call clarity and camera quality. A few also mentioned the case being bulky.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 384 reviews
  • Pros mentioned:
    Ease of use, Protection

    Rated 4 out of 5 stars

    Life proof

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first time buying a lifeproof case. Have to say it is very good in quality and protects my phone all around. Dont have to worry about it getting scratched or the camera screen breaking. Its easy to put on and use

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    The case has one flaw but it’s major in my opinion

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work in EMS and needed a tough case to deal with my long shifts in the field. Sadly, I think this is a waste of money and I’m looking forward to returning it. So this case is waterproof. It’s impact resistant but it has the most annoying screen protector. Has air bubbles like crazy. Looks like old tint on a car. Really bad looking. Makes me hate it. I think it’s sad that the case feels great in the hand, is one of the slimmest I have found but the screen protector is total garbage.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear about the frustration that you're having with your FRĒ case! While not present in the majority of our cases, there are certain conditions that may cause this "rainbow effect" or Newtonian rings under the screen protector of your FRĒ case. Thankfully, we have some simple tips to help prevent this issue! Be sure to thoroughly clean your case and the screen of your phone with a microfiber cloth. Additionally, try to install your case in the driest place you can, as higher levels of humidity can be the source of this effect.

      If those tips don't alleviate this issue, please don't hesitate to give us a ring at 1-888-533-0735, and we'd be more than happy to get you taken care of.

      Best,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Protection, Water resistance

    Rated 5 out of 5 stars

    I love these Lifeproof covers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase the Lifeproof cover instead of paying the monthly protection on my cellphones with my cellular carrier. These Lifeproof covers protect the cellphone from breaking if you are someone that drops their cellphone a lot (like I do). It also protects your cellphone from any water damage. I’ve dropped my cellphone in the water before, and my cellphone never got wet with the Lifeproof on it. Excellent buy, and great protection for your cellphone.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Great case for being on the water

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t recommend for everyday use because the plastic sticks to the screen and creates bubbles, but great protection for the snow and water.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great case

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only case I could find that had a protective cover instead of just the backing and needing to buy an additional screen protector. I was hoping otterbox would have one but they don’t. The case is a little hard to open if you need to open it but it’s tight so nothing will probably get in there. My only issue was I ordered to pick it up and I went early. It wasn’t ready. When I got home, there was an email saying it was ready 1 minute after I left the store. I was angry. I called to get hung up on. When I picked it up, I asked and they said “oops. Oh well.” Yeah don’t get me started on my local store.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Water resistance

    Rated 4 out of 5 stars

    Great case hands down

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it fits the phone perfectly I don’t have to worry about anything water dropping it or it falling it’s pricey but so worth it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 4 out of 5 stars

    Good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case that protects your device and that is very easy to install and easy to remove

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Water resistance

    Rated 5 out of 5 stars

    Water Proof iPhone case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case provides solid water proof protection for use on a lake shore when kayaking, boating, etc. Easy to us, only question mark is use of wired earbuds when desired as connection does not seem to be as water tight. This issue is resolved when using wireless buds,

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Not Bad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall case. Nice, thin and light weight. Completely protects screen and camera. Only issue is screen protector keeps fogging up. Have tried removing and reinstalling many times. Same issue. If you can live with the fogging up then it’s a great case but for the price that shouldn’t happen.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey, Joe!

      We're sorry to hear that things are looking a little foggy with your FRĒ case! When you install your case, make sure you're thoroughly cleaning off the screen of the phone and inside of the case prior to installation, preferably with a microfiber cloth. Additionally, we see these issues arise when installing the case in a more humid environment, so make sure that the case is being installed in the driest place you can find.

      If that doesn't help, give us a ring at 1-888-533-0735, and we'd be more than happy to get you taken care of.

      Best,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fully protects phone from the elements without being bulky. Very slim design even protects camera, has a very comfortable grip to it can actually feel that it is well-made. Doesn’t have various colors to choose from. Very easy to install and take off. Made with life proof quality

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    constant presence of "bubbles" on screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constant presence of "bubbles" on screen is annoying. Even had it replaced. No suggestions from Best Buy techs. Had one on iPhone 7 and it was fine. Prefer the protective features offered by LifeProof but this one is irritating.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear about your frustration with that FRĒ case. When you install your case, make sure you're thoroughly cleaning off the screen of the phone and inside of the case prior to installation, preferably with a microfiber cloth. Additionally, we see these issues arise when installing the case in a more humid environment, so make sure that the case is being installed in the driest place you can find.

      If that doesn't help, please call us at 1-888-533-0735, and we can get you helped out.

      Best,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Life proof being life proof

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve dropped my phone in water and even dirtier stuff and it works great only thing is without a screen protector the plastic built in one stick to the screen and I’ve noticed after I drop my phone in water with the case it sounds different but other than that it’s great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 4 out of 5 stars

    Nice case for iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case protects iPhone well. Good fit, easy to use buttons.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Solid IPhone Case

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, held up for nearly a year. The edges and sides eventually started to expand and became annoying. Cleaning this also became very cumbersome. The front screen scratches easily and it’s difficult to clean it perfectly. The rest of the setup is great and works as advertised perfectly. Highly recommended going through all of the recommended steps to waterproof

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    OK

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok it is too bulky price was ok would not use again

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could only give 4/5 because of the new lightning port cap and there’s no hint of the phones true color now that the logo window is obsolete. Excellent feel and protection, Lifeproof has saved me from having to replace screens for years now. Only wish they had a translucent version of this model.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Kept phone dry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps phone dry but bulky did the job will use it again when needed

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Case works well out of the box, small gripe..

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ..the screen cover leaves a trace amount of moisture between the screen and the cover, no matter how many times I take it off and clean and dry it. This leaves a weird smudge that I just can’t get rid of. Still, having the protection for this investment is worth that one mild annoyance..

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used LifeProof for the 6s and 7 plus...I have to say I am happy with the 11 Pro max case...I read a few reviews and it said people have experienced bubbles and I can safely say that has NOT been my experience. In fact this case is even better when used hand held for audio and microphone than the iPhone 7 Plus case. def recommend

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Great Case, Bad Screen Protection!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is so protective and light weight. However, the built in screen protector is a deal breaker. It leaves this oily glare on the screen no matter how clean you keep your phone. Please bring back the LifeProof Nuud series for the 11 pro series.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear that the screen protector on your FRĒ case has been dampening your overall experience! While not present in the majority of our cases, there are certain conditions that may cause this "rainbow effect" or Newtonian rings under the screen protector of your FRĒ case. Thankfully, we have some simple tips to help prevent this issue! Be sure to thoroughly clean your case and the screen of your phone with a microfiber cloth. Additionally, try to install your case in the driest place you can, as higher levels of humidity can be the source of this effect. Lifeproof

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