Customer Ratings & Reviews
- Model:
- 77-62608
- SKU:
- 6386814
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers enjoy the great protection and water resistance offered by the Fre Protective Water-resistant Case for Apple® iPhone® 11 Pro Max, finding it easy to install and with a good fit. However, some users experienced issues with the screen protector and reported concerns about the case's impact on call clarity and camera quality. A few also mentioned the case being bulky.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Case quality
Complete Waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst lifeproof case I have ever bought. Put case on brand new phone just wiped down, new from the Apple packaging so no grease or humidity and there’s an absurd amount of “bubbles” and “rainbows”. Seems to be a common defect with this brand especially for this model phone (iPhone 11 pro Max). Extremely Disappointed in this purchase. Save your money and buy another brand
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Jack!
We're sorry to hear about your disappointment with your FRĒ case! When you install your case, make sure you're thoroughly cleaning off the screen of the phone and inside of the case prior to installation, preferably with a microfiber cloth. Additionally, we see these issues arise when installing the case in a more humid environment, so make sure that the case is being installed in the driest place you can find. If that doesn't help, please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/support
Best,
LifeProof Customer Service Team
- Cons mentioned:Case quality
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always loved lifeproof habing kids who like to play with my phone so i purchased one for my iPhone 12 Pro Max. Very disappointed the camera is super blurry and the sound from the speakers is very very muffled almost to the point I need my AirPods to hear anything.. Would not recommend anyone to buy this case
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey, John!
We're sorry to hear about your frustration with your FRĒ cases! Sometimes if you don't have that case installed just right, it can lead to some audio issues like you're experiencing. When you're putting your phone into that case, we recommend sliding your phone in speaker-end first, as that will help with proper alignment of the speakers and microphones. If you continue having issues, please don't hesitate to reach out to our Customer Service Team at 1-888-533-0735 or though the link below.
Contact us: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
- Cons mentioned:Seal
11 pro max life proof case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought a 11 pro max life proof case yesterday and I can’t get the top to seal all the way. I’ve had this problem with every life proof case I’ve had
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .We totally get how important a secure seal is when it comes to maximum waterproof protection, and we're sorry to hear that this seems to have become an ongoing struggle. We'd love a chance to learn more about your specific situation and see how we can get things resolved so you can go forth and adventure without worry. Just give us a quick call at 1-888-533-0735 and we'll get right on the case!
Best,
LifeProof Customer Service Team
HORRIBLE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DONT BUY IT , after i used 2 times after the water , water start going inside the case and from the beginning plastic front had bubble every where
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that your FRĒ case started allowing water in! While our cases are tough, they aren't indestructible, which is why we suggest that initial water test of your case as well as subsequent water tests every couple of months after. The good news is, we have a great warranty, so we're more than happy to get your leaking case replaced. Simply reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/support
Best,
LifeProof Customer Service Team