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Customer reviews

Rating 4 out of 5 stars with 384 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers enjoy the great protection and water resistance offered by the Fre Protective Water-resistant Case for Apple® iPhone® 11 Pro Max, finding it easy to install and with a good fit. However, some users experienced issues with the screen protector and reported concerns about the case's impact on call clarity and camera quality. A few also mentioned the case being bulky.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 384 reviews
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Awesome case for I phone, fits the phone great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is everything My OtterBox was for my 6S plus I’ve dropped it it doesn’t even do any damage ,fits phone like a glove, w/a lifetime warranty! I would recommend this to anyone, and I would definitely buy again, thanks,D.G

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Awesome phone cover!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome phone cover. The cover is stylish , user friendly And it protect my phone. It was what I was looking for! I would recommend this product. Very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    LifeProof Fre case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this same case on my previous phone and it saved it so many times. From the casual splash of a liquid to many drops - it has saved my phone. It is about the only one I can find that is 100% waterproof. The ultimate test was when my phone flew off my car hood going 50 miles an hour on the highway in the rain. It went through bouncing and skidding on the pavement onto the road shoulder and when I found it about a day later, the case had some dings and scratches but the phone was just fine. It is thicker and heavier than some but it is worth it to save your phone. That actually helps me because my iPhone is so slim and slippery, I lose and drop it often. It needs some weight so I can find it.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Awesome case!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used lifeproof cases for years with my iphones, I love the look and every version gets a little better each time. The most recent is by far the best. They have managed to slim down the case and round off the edges to give it a smoother feel and more comfortable to hold in your hand! I usually change between 5-7 cases often with each phone I have but since I got this one, I have put my other ones away. I don’t really feel the need to use the others anymore, plus this one keeps my phone dry when I am on the slopes or in the rain! Definitely can’t go wrong with this purchase. Absolutely worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Protects your iPhone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product's functionality is more evolved and will protect your device from more than just water. If you have an expensive iPhone, you are better off owning this accessory.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how this case protects the phone from the elements but the mute switch on the left side of the phone is eliminated with this case. Spend your money on something else other than this

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear that you're having issues with the mute switch on your FRĒ case! We'd recommend removing and reinstalling your case to help get that aligned properly. If that doesn't help, feel free to reach out to our helpful customer Service Team here: https://www.lifeproof.com/en-us/support

      Best,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case fits my phone perfectly and has a great feel in my hand while using my phone. It provides good protection for my phone and stylish look.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Water resistance

    Rated 5 out of 5 stars

    Life proof cade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case it really protects the phone. I ride a motorcycle and ride through a bad rain storm and my phone didn’t get wet. Love it. Worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Won’t use any other case besides Lifeproof

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim case, still fits easily in pockets and car mounts. Works well as an everyday case, especially since my job has me covered in dust. The waterproofing makes it easy to clean my case. Screen is still very clear, even with the protective layer. I won’t use any other case besides Lifeproof. The protection is unparalleled. Side note: I have used this brand and specific type of case for many years. After all of the drops, kayaking trips and filthy days at work, my phones have kept their excellent condition. No cracked screens, chips or even scratches. 10/10

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector, Seal

    Rated 2 out of 5 stars

    Lifeproof not so lifeproof

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always used this kind and brand of cases in all my cellphones so made sense to buy it. To my disappointment the rubber seal won’t stay in. Also the screen came completely off and to make matters better ( sarcastically) doesn’t seal all the way around. For the first time I have to say I’m disappointed in this product also when installed leaves like an oily spot as seen never in my life I’ve had problems with this brand of cases till now. I’m on my second one and same issues

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey there!

      We're sorry to hear about the frustration you've been having with your FRĒ case! It seems like quite a laundry list of issues you've run into with that case, which is unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Give us a ring at 1-888-533-0735, and our amazing CS team would be happy to get you taken care of with a replacement case as well as some troubleshooting tips to avoid those "oil spots" underneath your screen.

      Best,
      LifeProof Customer Service Team Lifeproof

  • Cons mentioned:
    Case quality

    Rated 5 out of 5 stars

    Great Overall

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is waterproof. Make sure to test it before dunking it. A little hard to hear from, but air pods generally resolves that issue.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Pricey but worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone deserves the best protection minus the bulk or weight that comeS with other protective cases. LifeProof fits the bill and i love it!

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Overall a great case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything about it except that the screen protector is bubbling on the screen. But it’ll definitely protect the screen and really is only a minor inconvenience.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Screen protector

    Rated 2 out of 5 stars

    My screen!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well built. Very easy to assemble. Only issue is one that is very common among users of this case. You get “oil slick like” bubbling under the screen protector no matter what you do. Only case with a built in protector that I’ve seen do this. There are a few “home remedy’s” that can fix it. I was able to decrease mine to almost nothing but far more worn that I should ha e had to do. Will not work perfect out of box. :(

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear about the frustration with the screen protector on your FRĒ case! When you install your case, make sure you're thoroughly cleaning off the screen of the phone and inside of the case prior to installation, preferably with a microfiber cloth. Additionally, we see these issues arise when installing the case in a more humid environment, so make sure that the case is being installed in the driest place you can find. If that doesn't help, please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/support

      Best,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    It protects the camera and I love that

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had it for a mo the or so it really protects the phone I wish they had more colors for the pro max other than that excellent

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Not as good as IPhone X model

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The version for the 11 Pro Maxes some dust into the case which the one for my X never did. Still a solid case with good protection

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Not too bulky

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very protective and not extremely bulky. Once I took it off it was difficult to get back on right a second time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It kept our son from destroying it while working in the roofing industry

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Strong

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fully protects my phone at all times. The only issue I would say is at times when making a call my voice sounds muscled.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Lightr/Bettr than my usual Otterbox Defender case!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since pretty much Day One of using cell phones, have always used an Otterbox Defender case. In recently purchashing my new iPhone 11 Pro Max, I discovered that Otterbox no longer included the front screen cover in their product line. After extensive online searching, I decided to test-drive the Lifeproof Fre. Very happy with it so far... provides the same protection I enjoyed with Otterbox AND has the front screen protetions!

    I would recommend this to a friend
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