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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 384 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers enjoy the great protection and water resistance offered by the Fre Protective Water-resistant Case for Apple® iPhone® 11 Pro Max, finding it easy to install and with a good fit. However, some users experienced issues with the screen protector and reported concerns about the case's impact on call clarity and camera quality. A few also mentioned the case being bulky.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 384 reviews
  • Pros mentioned:
    Fit, Weight

    Rated 5 out of 5 stars

    Lightweight

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing case super lightweight and slim fitting. I can still put my phone in my pocket

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is awesome! Keeps the dust out and is not bulky at all. I love the durability

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked this case so much I got it two times lol. But really really great case

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Weight

    Rated 5 out of 5 stars

    Full coverage...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 360 case is still one of my favorites, very light and protects the entire phone .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, I remember reading lots of reviews stating that the case is terrible and has may issues. One issue mentioned was that the case wouldn't fully snap shut. That's not the case for me; it closes all the way with no issues. Another complaint mentioned was the it has an air bubble that doesn't go away; that's also not the case with mine. I have NO air air bubble in my case. And it also allows for wireless charging through the case!!

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    It’s ok

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The major problem with this is the screen protector always looks like there is air bubbles. I’ve tried everything and nothing is working

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection , easy to use , good color, I would recommend this to my friends

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Does a good job of protecting my phone!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first purchased my phone this was the only case available in store that day. I’ve dropped my phone a few times since it’s been in this case and so far so good. My only complaint is that the front screen protector always looks like there is liquid between the case and phone screen. It doesn’t bother me too much, but it’s a problem when I try to show something on my phone to other people.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with the screen protector on that FRĒ case! While not present in the majority of our cases, there are certain conditions that may cause this "liquid" or Newtonian rings under the screen protector of your FRĒ case. Thankfully, we have some simple tips to help prevent this issue! Be sure to thoroughly clean your case and the screen of your phone with a microfiber cloth. Additionally, try to install your case in the driest place you can, as higher levels of humidity can be the source of this effect. If you continue having issues with your case, please don't hesitate to reach out to our amazing Customer Service Team here: https://www.lifeproof.com/en-us/support

      Best,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent protection for screen and surface of phone. Only real downside is audio performance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great waterproof case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thin , waterproof case with little to no bulk that also accepts wireless charging

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfect case for an active lifestyle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the slim design and full protection of the LifeProof products

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good protection

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection but it is very big and does not have very good grip.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection I needed and wanted and it’s not bulky or unattractive.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    protection for an iphone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great outter box for a iphone not bulky, slim fits in pocket great

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Boyfriend loved it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was purchased for a replacement phone. Will keep new phone safe from drops.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Slim but

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good case for its slimness the downside is that the screen protector causes these air bubbles which really suck when looking at anything on your phone.... am going to have to buy a whole new case because takes away the sharpness clarity of your screen even when trying to take a picture it sucks

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi!

      We're sorry to hear that you're having some issues with the screen of your FRĒ case! While not present in the majority of our cases, there are certain conditions that may cause this "rainbow effect" or Newtonian rings under the screen protector of your FRĒ case. Thankfully, we have some simple tips to help prevent this issue! Be sure to thoroughly clean your case and the screen of your phone with a microfiber cloth. Additionally, try to install your case in the driest place you can, as higher levels of humidity can be the source of this effect.

      If that doesn't help, please give us a ring at 1-888-533-0735, so we can get you helped out!

      Best,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best protective case without being too bulky. Sleek and safe

    I would recommend this to a friend
  • Cons mentioned:
    Case quality

    Rated 3 out of 5 stars

    Lifeproof is meh

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is as advertised. However, camera quality takes a significant hit after 3 months. I’m very upset that basically the back camera is useless. I’ve tried using rubbing alcohol to winded to clean it and have had 0 success. I actually plan on taking it back to see if I can either - Get my money back Replace the case

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey, Chris!

      We're sorry to hear that your FRĒ case is having an impact on your photo quality! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-888-533-0735, and we can get your claim started.

      Best,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Light weight and functional

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is super light weight, easy to hold, great usefulness!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use. Protects i-phone very well.

    I would recommend this to a friend
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