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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 384 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers enjoy the great protection and water resistance offered by the Fre Protective Water-resistant Case for Apple® iPhone® 11 Pro Max, finding it easy to install and with a good fit. However, some users experienced issues with the screen protector and reported concerns about the case's impact on call clarity and camera quality. A few also mentioned the case being bulky.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 384 reviews
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Good case but a little flawed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a big life proof fan. Had one since my galaxy s3 days. But when I purchased this one for the iPhone 11 Pro Max, it see that the top doesnt look like it’s fully clipped in. It bothers me a lot. Other than that the case is great!!

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey, Nick!

      We're sorry to hear about the disappointment with your FRĒ case! Sometimes those cases may look like they're not sealed, when the internal seals are actually functioning properly. We'd suggest removing that case and water testing it. If it doesn't pass the test, give us a ring at 1-888-533-0735, and we can get you taken care of!

      Best,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    LifeProof case fan

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love LifeProof cases. I got this one for my iPhone 11 Pro Max after having one on my 6s since I purchased in 2015. My 6s still looks like new. Only cases that I feel are really water and dust proof.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Perfect for under water!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked really well great for under water but not that great for long periods of use could get a little annoying but used to for 3-4 weeks before I switched it out but was nice to have

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    good for wet trips

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this because i was going on a snowboarding trip to the UP and i didn’t want to get my phone wet and damaged, needle to say it’s perfect. adds a LITTLE bulk ones but not too much,

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Lifeproof does it again!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had lifeproof cases on a number if my iphones and this case is exceptional just like the others. There is no comparison to other cases for protecting your phone. I would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protect your stuff

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has saved my phone multiple times. I work in a repair shop and use my phone quite often. The amount of dust and grime this case keeps off my phone pays for itself pretty quick.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Excellent Purchase!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case works great! I bought it for boating and kayaking and it is entirely sealed and I can still touch the screen with the built in screen protector on top of the glass one I have on my phone now.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    LifeProof case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Life proof has never let me down and they made another solid product. Light but protects from water and dust. Always recommend LifeProof

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good Protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is good for a landscaper who's always digging trenches and working with sand and gravel. Keeps the phone clean and don't have to worry if it starts to rain and the phone gets dropped.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Great protection case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is great for protection. The only issue is the air bubbles under the screen protector. No way to get rid of them entirely like a normal screen protector since it's not tight against the glass.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear about your frustration with the screen protector on your FRĒ case! We appreciate the feedback, and we'll be sure to get it passed up the ladder. We do have some troubleshooting tips that might help out with that issue, though. When you install your case, make sure you're thoroughly cleaning off the screen of the phone and inside of the case prior to installation, preferably with a microfiber cloth. Additionally, we see these issues arise when installing the case in a more humid environment, so make sure that the case is being installed in the driest place you can find.

      If none of that helps, give us a ring at 1-855-688-7269, and we can get you taken care of with a replacement case.

      Best,
      OtterBox Customer Service Team Lifeproof

  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    The best phone case ever.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new LifeProof case especially as a truck driver it’s the best cause we are working in all kind of weather. Would highly recommend LifeProof to all my family and friends.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Damage proof

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have dropped my IPhone 11 Pro Max from 20’ in the air and it kept playing music like nothing happened. The only case I will buy. Pretty expensive but you get what you pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Much Needed

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    has saved my husbands more time than he would want to admit lol, recommended for anyone whose tough on their phones.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had life proof cases for 5-6 different phones. They are great protection from the elements. It’s very easy to install and allows access to all the phones functions.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great price and great quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case and better version that’s the last ones. The plastic on the screen might bother sometimes but you can get used to it.

    I would recommend this to a friend
  • Cons mentioned:
    Case quality

    Rated 5 out of 5 stars

    Good overall

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is great. Sound is muffled but this can be expected in a water proof case. Price is expensive 89$ for a phone case seem like a bit much but then again it is a 1200$ phone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Could Be More Durable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a fan of the Life Proof Fre cases and have used several over the past few years. I purchased this case for my new iPhone 11 Pro Max a couple of weeks ago. At this point the top side of the case doesn’t stay snapped together tightly and the charging port cover has broken off. Also the clear protective cover over the front has torn slightly at the seam on the right side which I am sure affects the water resistance of the cover. For an $80 case (approximate cost) I do feel that it could have better durability.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear about all the issues that you've run into with your FRĒ case! It unusual that your case has deteriorated so quickly. The good news is, we have a wonderful warranty, and a CS team just waiting to get you taken care of. Give us a ring at 1-888-533-0735, and we can certainly get your damaged case replaced for you.

      Best,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Big fan

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only case I buy. Cases have come through every time. Perfect for the beach or other outdoor activities that normally don’t agree with phones very well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Not bad at all

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me just tell you it’s perfect especially if you work in the construction business protects your phone from dust,water,sweat and falls

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy for the full cover of this case. After a purchase of a phone the best thing I can do is find a way to keep this tool safe. Life proof case is amazing

    I would recommend this to a friend
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