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85%of customers recommend this product.

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    • Brand Response

      LifeProof Support Team 

      July 5, 2016

      Hi G523,

      We’re truly sorry that your iPhone 6s incurred water damage. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.

      Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new LifeProof case since yours is compromised. Please feel free to reach out to us at 1-855-419-7418, and we can set this up for you.

      Sincerely,
      LifeProof Customer Service Team lifeproof

    • Brand Response

      LifeProof Support Team 

      August 25, 2016

      Hi Gigi,

      That’s great that the Nuud case is doing its job and taking care of your iPhone 6s! That is odd that it is causing an echo effect though and we are sorry that this is happening. Please give us a call at 1-855-419-7418 so that we can collect a few more details and we will be happy to get to the bottom of this pesky problem!

      Best,
      LifeProof Customer Service Team lifeproof

    • Brand Response

      LifeProof Support Team 

      July 14, 2016

      Hi bds86,

      That’s great that the Nuud case is taking care of your iPhone 6s. We are sorry that it is making it difficult to hear and be heard. This is not normal and we definitely want to get this fixed for you!

      Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker and microphone membranes on the case, and then re-install your phone with the bottom going in first.

      If you find that the issue persists, please feel free to reach out to us at 1-855-419-7418, and we’ll be more than happy to set you up with a warranty claim for a replacement.

      Best,
      LifeProof Customer Service Team lifeproof