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Customer Ratings & Reviews

LifeProof - NËXT Case for Samsung Galaxy Note9 - Black Crystal-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 90 reviews

82%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-4 of 4 Reviews mentioning:
dirty
  • Rating: 2 out of 5 stars

    expensive,dirty

    Posted
    Jose
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    what I think of lifeproof is very expensive, extremely dirty and especially the note 9 is super big

    No, I would not recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hey Jose,

      We apologize that this NËXT series isn't quite meeting expectations so far! We typically recommend using a reliable dose of soap and water to wipe down any dirt that accumulates on our cases. If this doesn't do the trick, please feel free to give our friendly representatives a ring at 1-888-533-0735, and they'll be happy to help find a quick fix!

      While we completely understand your apprehension towards the price and the size of the case, we truly feel that this unit should prove its worth as it keeps your Galaxy Note 9 safe time and time again. If you have any other questions going forward, don't hesitate to let us know!

      Sincerely,
      LifeProof Customer Service Team Lifeproof

  • Rating: 4 out of 5 stars

    Does the job

    Posted
    RJ2012
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The case 9s good and sturdy. The only issue I have with it is the dirt that still gets inside the case. Its suppose to be dust and dirt free but somehow that didnt happen. Other than that flaw the case does the job on protecting your phone from falls and scratches.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not scratch proof + other issues

    Posted
    Def1988
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Before I place my brand new Samsung Note 9 inside of this case, I use the included micro fiber cloth to wipe the dust off of it and it caused several fine scratches all over the back of the case. This case was supposed to be scratch proof. This & The fact that it is a little hard to pull out the S pen due to the ports being a little too recessed makes this case a no go for me. The case looks good and it actually feels good in hand, but for the price ($79.99 + tax) I expected better quality.

    No, I would not recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hey Def1988,

      We're sorry to see that your experience with this NËXT series didn't end up having the happy ending that you expected! It is pretty rare that the microfiber cloth will cause scratches, and our friendly representatives would have loved to set you up with a warranty. As it is, we also certainly understand your decision to head in a different direction based on preferences. If you have any future LifeProof questions or comments, please feel welcome to reach out to us at 1-888-533-0735. We'll always do what we can to help out!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rating: 2 out of 5 stars

    Not Mom Lifeproof

    Posted
    MommaG4
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Disappointed. There's a few cracks in the corners. Has not held up as well as previous otter boxes. Has been dropped a few times, but from small heights- 3 ft. or less. has kept liquids and dust out so that's a plus.

    No, I would not recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hey there MommaG4,

      We apologize that you're feeling so disappointed in this NËXT series! While that case isn't necessarily waterproof, we're glad to hear that it has still protected your Note 9 from liquids, not to mention drops and dust! Our handy representatives would love to fill in the cracks by sending you a warranty replacement, so please don't hesitate to call them up at 1-888-533-0735. You'll be enjoying epic protection again before you know it!

      Best,
      LifeProof Customer Service Team Lifeproof