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Customer Ratings & Reviews

LifeProof - NËXT Case for Samsung Galaxy Note9 - Black Crystal-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 87 reviews

83%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-4 of 4 Reviews mentioning:
price
  • Rating: 2 out of 5 stars

    expensive,dirty

    Posted
    Jose
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    what I think of lifeproof is very expensive, extremely dirty and especially the note 9 is super big

    No, I would not recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hey Jose,

      We apologize that this NËXT series isn't quite meeting expectations so far! We typically recommend using a reliable dose of soap and water to wipe down any dirt that accumulates on our cases. If this doesn't do the trick, please feel free to give our friendly representatives a ring at 1-888-533-0735, and they'll be happy to help find a quick fix!

      While we completely understand your apprehension towards the price and the size of the case, we truly feel that this unit should prove its worth as it keeps your Galaxy Note 9 safe time and time again. If you have any other questions going forward, don't hesitate to let us know!

      Sincerely,
      LifeProof Customer Service Team Lifeproof

  • Rating: 3 out of 5 stars

    Not as good as the full cover cases

    Posted
    Wiegehts
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It is true that it is not so bulky as the otter case but I had that it has no screen protector, at this price to have to add one for almost as much as the case makes it very costly and it always seems to land on his face, the screen protector broke twice already. why to much money fore not very little convinced in insurance. I miss my Water proof FRE. Why did the not make one for this Phone

    No, I would not recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hey Wiegehts,

      We sincerely apologize that you're feeling so disappointed in the screenless style of the NËXT series, which has left you missing the FRĒ! We predicted that any sort of integrated shield could increase the risk of touch sensitivity issues, which is not the seamless experience that we want for our cases. Rather, the NËXT is specifically designed to allow for complete access with the infinity display, while also protecting your Galaxy Note 9 from dirt, snow, and intense drops. We completely understand that switching to a different case design can take some time to adjust, but we're confident that over time, the NËXT should grow on you! If you have any other questions going forward, please feel welcome to contact our reliable representatives at 1-888-533-0735, and they'll always dive in to help out!

      Regards,
      LifeProof Customer Service Team Lifeproof

  • Rating: 5 out of 5 stars

    Life Case

    Posted
    JBre
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    A little pricey but worth it!! I have only been using the case for about a week.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Case for Samsung Galaxy Note 9

    Posted
    ScoobyDoo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought the Case December 2018 and I just had to have it replaced because the rubber seal on the back came off. Pretty disappointed considering how expensive it is. They did an exchange for a new one no questions asked.

    No, I would not recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hey, ScoobyDoo.

      We're sorry to hear that your case was damaged. While our cases are tough, they aren't entirely indestructible. That being said, we're always more than happy to get damaged cases replaced. If you ever have any other case issues in the future, give us a call at 1-888-533-0735, and we can help out.

      Best,
      LifeProof Customer Service Team Lifeproof