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Customer Ratings & Reviews

LifeProof - NËXT Case for Samsung Galaxy Note9 - Black Crystal-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 90 reviews

82%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-4 of 4 Reviews mentioning:
scratches
  • Rating: 2 out of 5 stars

    Not worth it.

    Posted
    Mark
    • My Best Buy® Elite Plus Member

    You used to get a lot more from a life proof case. This isn't water proof or scratch proof. Got this the day before a trip and by the time I landed in my destination I already had scratches on the front glass. Lifeproof used to protect the screen this one doesn't I will be taking it back.

    No, I would not recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hey Mark,

      We're genuinely sorry to hear that the screen of your Galaxy Note 9 retained a few scratches while under the vigilant protection of the NËXT series. While we test our products extensively to ensure that they provide the best device protection possible, unfortunately, every dangerous situation involves a number of different dynamics and variables, some of which are simply beyond our control. In the end, we are unable to guarantee that absolutely all exposure to risk is eliminated through the use of our products.

      We completely respect your decision to head in a different direction, and we're bummed to see you go. We sincerely hope that this experience does not turn you away from LifeProof for good, and if you have any additional questions, please feel welcome to give our friendly representatives a call at 1-888-533-0735. They'll always do what they can to help out!

      Sincerely,
      LifeProof Customer Service Team Lifeproof

  • Rating: 4 out of 5 stars

    Does the job

    Posted
    RJ2012
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The case 9s good and sturdy. The only issue I have with it is the dirt that still gets inside the case. Its suppose to be dust and dirt free but somehow that didnt happen. Other than that flaw the case does the job on protecting your phone from falls and scratches.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It feels good in hand but..

    Posted
    FutureTrunks
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    But this case will scratch the moment you put your phone in a flat surface. Is not a reliable case either. The only good thing about it is that it feels good in the hand even tho is a huge case.

    No, I would not recommend this to a friend

    • Brand response

      LifeProof Support Team

      Dear FutureTrunks,

      While we're glad to see that this NËXT series is feeling sleek and stylish, we apologize that it has received a few scratches! These cosmetic complications shouldn't necessarily impact your levels of protection, but we certainly understand why you would want your case looking fresh and sleek for as long as possible. Feel free to contact awesome customer service team at 1-888-533-0735, and they'll be more than happy to set you up with a warranty replacement!

      Cheers,
      LifeProof Customer Service Team lifeproof

  • Rating: 3 out of 5 stars

    Not scratch proof + other issues

    Posted
    Def1988
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Before I place my brand new Samsung Note 9 inside of this case, I use the included micro fiber cloth to wipe the dust off of it and it caused several fine scratches all over the back of the case. This case was supposed to be scratch proof. This & The fact that it is a little hard to pull out the S pen due to the ports being a little too recessed makes this case a no go for me. The case looks good and it actually feels good in hand, but for the price ($79.99 + tax) I expected better quality.

    No, I would not recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hey Def1988,

      We're sorry to see that your experience with this NËXT series didn't end up having the happy ending that you expected! It is pretty rare that the microfiber cloth will cause scratches, and our friendly representatives would have loved to set you up with a warranty. As it is, we also certainly understand your decision to head in a different direction based on preferences. If you have any future LifeProof questions or comments, please feel welcome to reach out to us at 1-888-533-0735. We'll always do what we can to help out!

      Sincerely,
      LifeProof Customer Service Team lifeproof