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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 458 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers find value in the MAX-STREAM AC1300 Dual-Band Mesh Wi-Fi 5 Router's ease of use, strong performance, and wide range. Positive feedback frequently highlights the simple setup process and reliable signal strength, resulting in excellent coverage throughout their homes. Many appreciate the router's affordability and compact size. The user-friendly app also receives praise for its helpful features and ease of navigation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-458 of 458 reviews
  • Rated 1 out of 5 stars

    Wouldn’t buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work it was a hassle! I bought it and installed which was easy but the service man said this would make sure to help with wifi in the house and didn’t work .

    No, I would not recommend this to a friend
    • Brand response from Linksys Staff
      Posted .

      Hi,

      Thank you for taking the time to write this review. We’d like to learn more about your specific situation and turn this experience around. Just drop us an email at LinksysCares@linksys.com along with your contact details and the link to this review as our reference. our Escalation Engineers would be more than glad to help improve your router's overall performance

      Regards,

      Chu
      Linksys Support linksys

  • Rated 1 out of 5 stars

    iOS / Android app required. No app, no setup

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Requires an app. WHY?! Also, it's not "standard interface, but the app is optional", but requires the app

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dissatisfied customer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product. Maybe it was this unit but the installation process was a major issue.

    No, I would not recommend this to a friend
    • Brand response from Linksys Staff
      Posted .

      Hi CarmenM,

      The set up process of the unit should went smooth as long as the system requirements are met. Our Escalation Engineers would love to help with your challenges and aid in experiencing the best out of this device. Just send us an email at LinksysCares@linksys.com with your contact details and the link to this review for our easy reference.

      We'll wait for your updates.

      Regards,

      Carl
      Linksys Support linksys

  • Rated 1 out of 5 stars

    doesn't last

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This piece of junk didn't even last one year. Less than 12 months later and it runs my internet at half speed. It worked fine when it was new.

    No, I would not recommend this to a friend
    • Brand response from Linksys Staff
      Posted .

      Hi, Arch,

      We might just need to optimize the router to keep it up. If it’s already running on the latest firmware, you may try checking if it’s utilizing the best channels for your network. If that won’t help, let’s have our Escalation Engineers look into this further instead. Just email us at LinksysCares@linksys.com with your contact information and a link to this review as our reference.

      Regards,

      Rosalyn
      Linksys Support linksys

  • Rated 1 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somehow It didn’t work with Fios connection. It might needed a software to run and attach it. I had to return it because of the extra process.

    No, I would not recommend this to a friend
    • Brand response from Linksys Staff
      Posted .

      Hi, Mian,

      We regret to hear about your decision, but, we totally understand if you don’t want to trouble yourself with additional setup steps. Moreover, feel free to tap us anytime at LinksysCares@linksys.com should you want to try another Linksys product. The team would be happy to lend you a hand.

      Regards,

      Rosalyn
      Linksys Support linksys

  • Rated 1 out of 5 stars

    Sorry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return this item,,,,, it wasn't the kind I needed. Sorry! The service was GREAT, though!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Boost router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not to expectations would have actually liked to have the boost it says it would give

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy a 2-1 modem and router combo instead. This device is outdated. Bestbuy sucks.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Zero Upload Speed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zero Upload speed and no way to update the firmware. Unusable.

    No, I would not recommend this to a friend
    • Brand response from Linksys Staff
      Posted .

      Hi, Ne10,

      The Linksys MR6350 Mesh WiFi 5 Router delivers WiFi Speed up to 400 Mbps on the 2.4 GHz and 867 Mbps on the 5 GHz band. The router will automatically upgrade the firmware whenever a new version is available. For isolation, you can try to bypass the Linksys router and connect a computer directly to your modem to see if the same issue occurs.

      For further assistance, you can reach out to us at LinksysCares@linksys.com with the link to this review for our reference.


      Regards,

      Jan
      Linksys Support linksys

  • Rated 1 out of 5 stars

    Look for something else

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yeah, not a good router. Replaced it with a TPlink.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wouldn't work. Lousy customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned, never worked. Company customer service was awful

    No, I would not recommend this to a friend
    • Brand response from Linksys Staff
      Posted .

      Hi, Rickn32058,

      The Linksys MR6350 Mesh WiFi 5 Router should provide WiFi coverage up to 1200 square feet, and handles up to 12+ devices at speeds up to 867 Mbps (5GHz) + 400 Mbps (2.4GHz). However, allow us to investigate what happened to your case so we can improve our customer support. You can share your case number or phone number at LinksysCares@linksys.com with the link to this review for our reference, and we'll look into your support experience.

      Regards,

      Jan
      Linksys Support linksys

  • Rated 1 out of 5 stars

    Nothing special

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No better than any other consumer-type router. Not impressed.

    No, I would not recommend this to a friend
    • Brand response from Linksys Staff
      Posted .

      Hi,

      The Linksys MAX-STREAM Mesh WiFi 5 Router (MR6350) can cover up to 1200 sq. ft, and provide speeds up to 867 (5GHz) + 400 (2.4GHz) Mbps powered by Intelligent Mesh Technology.

      For further assistance, please share more details at [email protected] with the link to this review for our reference.

      Regards,

      Jan
      Linksys Support linksys

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wi-Fi Router Replacement

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Wi-Fi Router to save on rental fees every month in long term.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to be an extender of the existing network in a somewhat poor-coverage spot. Getting it to do that instead of being a router was a bit convoluted, but successful.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    unhappy customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit failed after 2 weeks. Unit worked fine for about 2 weeks and then just completely stopped working. I will not purchase another unit.

    No, I would not recommend this to a friend
    • Brand response from Linksys Staff
      Posted .

      Hi,

      Two weeks is such a short time for the router to stop working. Have you tried plugging it into a different power outlet for isolation? For further assistance, please send us an email at LinksysCares@linksys.com, so we can lend you a hand. Don’t forget to include relevant details, your contact information, and a link to this review as our reference when you reach out.

      Regards,

      Rosalyn
      Linksys Support linksys

  • Rated 5 out of 5 stars

    Router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After asking an associate where to find routers, the router I purchased was easy to find and ultimately install in my home.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Won't allow WyzeCam to access internet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only needed this router to do one thing: Connect to WyzeCam cameras, which require the 2.4 channel. While this router will communicate on that channel, it does so when it decides to. It defaults to 5 and then goes to 2.4 when it wants. So the WyzeCam cameras can't see this router. And there is no manual control to make this router use only 2.4. For my purposes, I had to return it.

    No, I would not recommend this to a friend
    • Brand response from Linksys Staff
      Posted .

      Hi,

      There is actually an option to split the two bands as needed, however it will disable the functionality of the mesh system. Feel free to tap us at LinksysCares@linkys.com should you decide to use another Linksys product and will encounter any challenge. Our Escalation Engineers are on standby and ready to help.

      Regards,

      Rosalyn
      Linksys Support linksys

  • Rated 1 out of 5 stars

    40-hour read of user agreements?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am I the only one who reads user agreements? In order to set up this product, you have to install their software on your phone, and agree to their license agreement, terms of use, privacy policy (which before reading, you must agree to their cookie policy, subject to their privacy policy... see the catch-22 here?), and I don't know what else. There's some 20 documents for all this, most of which are like 10 pages long each. I spent some 5 hours reading through this stuff before I gave up. I don't have 40 hours of time to sit around reading legally binding agreements before installing hardware. Why does all this have to be so complicated?

    No, I would not recommend this to a friend