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    • Brand Response

      Linksys Staff 

      March 27, 2016

      Hi, Phil,

      Thank you for letting us know about your experience and for providing us with a detailed product review. We're sorry to hear about the setback that you encountered with the unit. Allow us to help in improving the performance of your device. Has it always been like that or was it working fine before? What steps have you taken so far? Do you also experience this challenge in wired connection? We recommend that you update the firmware, followed by doing a factory reset and manual configuration. You can download the latest one here: http://www.linksys.com/us/support-article?articleNum=183933. You can also tweak the wireless settings for both frequencies to match with your current network setup for a maximum wireless coverage. Should you need further assistance, we can endorse your case to our second level support team for advanced troubleshooting. You may email us your contact details at LinksysCares@linksys.com and the link to this post for reference.

      We look forward to hearing from you the soonest.

      Regards,

      Linksys Support
      www.linksys.com Linksys

    • Brand Response

      Linksys Staff 

      October 15, 2016

      Hi, Highlinerwest,

      The setup process should normally take a few minutes to get the router up and running. Despite the challenges you had, we're glad to know that you were able to configure it. With regard to its wireless performance, changing the wireless channel and repositioning its antennas could help in optimizing the speed and coverage. Should you need our assistance, we can get you in touch with our Escalation Engineers. Shoot us an email at LinksysCares@linksys.com with your phone number and the link to this post.


      Regards,

      Irish
      Linksys Support Linksys