Main Content

Customer Ratings & Reviews

Linksys - WRT AC3200 Dual-Band WiFi 5 Router - Black/Blue-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 1705 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-10 of 10 Reviews mentioning:
failures
  • Rating: 1 out of 5 stars

    Unreliable, limited management

    Posted
    AtxRyder
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had to retire this thing to factory more times than I was able to use the wifi on it. No firmware updates from Linksys and trying to flash DD-WRT on it failed with file name errors and unrecognized file errors. Also, the mgmt interface is so watered down and featureless it leaves me wondering why Linksys would ever sale out and ruin what use to be a well built & reliable line of products. Now that Belkin owns Linksys instead of Cisco everything has gone to poo.

    No, I would not recommend this to a friend

    • Brand response

      Linksys Staff

      Hi, AtxRyder,

      This is clearly not the experience that we wanted you to have from Linksys. If your WRT3200ACM Router is still running on its stock firmware, we'd be glad to have one of our Escalation Engineers work closely with you in resolving the issues you have with the product. Please shoot us an email at LinksysCares@linksys.com with your contact details and the link to this post.


      Best regards,

      Jay
      Linksys Support Linksys

  • Rating: 1 out of 5 stars

    Waste of time

    Posted
    budryerson
    • My Best Buy® MemberMember

    We wasted several days and many hours with Linksys customer support. We tried two different units. The attached storage feature (NAS) simply does not work; and, when it fails, it crashes the router. We ended up with a Netgear R7800, which works correctly and is faster, too.

    No, I would not recommend this to a friend

    • Brand response

      Linksys Staff

      Hi, budryerson,

      It's odd that the attached storage feature (NAS) of your WRT3200ACM router doesn't work, which is causing your network to crash. We'd appreciate if you will share with us your reference number at LinksysCares@linksys.com so we can trace the history of your case and investigate where the process broke so this won't happen again.

      We hope that you will give us a chance to make things right for you.


      Regards,

      Jay
      Linksys Support Linksys

  • Rating: 1 out of 5 stars

    wireless failure!!

    Posted
    drjimbeam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    When I bought the ACM3200wrt I had done a lot of research to figure out if this router was a good purchase or not. I had seen a lot of reviews stating that the 5GHZ band was shotty at best for some people, I figured this to just be a settings issue and not the device. When I received the item it was great, well built, boots up and reboots very quickly. The App for the router was ok, I mean you could do a lot of things but the firmware in general was missing a lot of useful settings for tweaking the router. The SMB server worked awesome, I was able to wirelessly stream 4 movies from an attached HDD at once without any lag on any device. About day 4 issues started, 5ghz network kept dropping and taking longer and longer to log into. I tried tweaking the settings to see if it was a device issue on my end. Nope shortly after the 2.4ghz network started going out too. I had tried DDWRT, nope, even the DDWRT forums state it is a chipset issue, the Marvel wireless chipset has serious issues and will fail. I had returned this item and bought a TP-Link C5400, going on a week now and this item is great, I will write a review on it in about another week or so, like to give it time to allow any issues to arise.

    No, I would not recommend this to a friend

    • Brand response

      Linksys Staff

      Hi Drjimbeam,

      It's unfortunate that you’ve experienced this with our product. Our Escalation Engineers could have assisted you with the issues that you ran into. If we can be of assistance in the future, please don’t hesitate to reach out to us at LinksysCares@linksys.com anytime.

      Regards,

      Rechel
      Linksys Support Linksys

  • Rating: 1 out of 5 stars

    Dead after 1 Day

    Posted
    Hickdugger
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this based on the strong reviews, but regretted it less than 24 hours later. Everything was working great until the following morning the 2.4 Ghz band stopped broadcasting. I thought a setting must of been shut off by accident but that wasn't the case. I went as far as restoring the previous firmware and restoring it as new to configure it again. Nope nothing changed I contacted Linksys who stated it was a hardware failure and they could replace it for me. If a router can't last more than a day than I doubt the longevity will be there even with a replacement unit.

    No, I would not recommend this to a friend

    • Brand response

      Linksys Staff

      Hi, Hickdugger,

      Our devices should last longer than 24 hours. In your case, there could be factors that affected the functionality of the 2.4 GHz network. Please email us at LinksysCares@linksys.com with the reference number from the Support team, your phone number, and the link to this post so we can have our Escalation Engineers evaluate the situation.


      Regards,

      Irish
      Linksys Support Linksys

  • Rating: 2 out of 5 stars

    Seemed fine, but Wifi failed daily.

    Posted
    Schmoop
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I set this up for a small office of about 10 people. Pretty heavy traffic, both wired and Wifi. Once an afternoon, the Wifi would start to fail, slowing connections to a crawl. Wired traffic unaffected, but Wifi would grind to halt. Changed some settings, no help. Finally returned it and got something else. Was fine when working, maybe that environment was too much for what is a just home router.

    No, I would not recommend this to a friend

    • Brand response

      Linksys Staff

      Hi, Schmoop,

      This is definitely not the router's expected performance as it should deliver a smooth connection on your network. Our Escalation Engineers could have checked the unit and helped you resolve the issue. Should you need assistance with your other Linksys device, please reach out to us at LinksysCares@linksys.com anytime.

      Regards,

      Kristine
      Linksys Support Linksys

  • Rating: 1 out of 5 stars

    dont waste your $

    Posted
    stormzdad72
    • My Best Buy® MemberMember

    True test 4 phones on the 5g setting 2 laptops & a desktop & 1 smart Tv on the 2g wifi , this router cannot handle any strain at all. after the first 1 I purchased failed in 30 days, Linksys warranty sent a replacement providing I gave them $280 to hold until the old unit shipped back, paid $30 for expedited shipping & still had to wait 90 days for reimbursement. new router Linksys sent still cannot hold steady wifi speeds. had to purchase & run hardwires to even surf web let alone any demanding activity. Linksys customer service has been 0 help outside of many hours of my time on hold / troubleshooting / updating / rebooting etc.. . problems still persist. will be replacing soon w/ a generic router that my friend bought for $40 & it works great on his similar demands. distance from router is less than 10 feet straight line & still the wifi fails repeatedly. do not buy this defective model.

    No, I would not recommend this to a friend

    • Brand response

      Linksys Staff

      Hi, Stormzdad72,

      The router is expected to handle the devices that you have. We understand that you have gone through several steps with our Support team, but to review the case and help you optimize the performance of the product, we'd like to get you over to our Escalation Engineers. Please email us the case number at LinksysCares@linksys.com with your phone number and the link to this post so that we can properly endorse you to the team.


      Regards,

      Irish
      Linksys Support Linksys

  • Rating: 5 out of 5 stars

    Great router

    Posted
    RandallFlagg
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member
    • Top 1000 ContributorTop 1000 Contributor

    As always, Linksys didn't disappoint. From the unboxing of the unit to using the router. this thing just works. When you open the box, it is packed cleanly in foam, with the 4 antenna safely packed in the foam itself. All you need to do is attach the 4 antennas by screwing them to the base. Remove the foam and the disc, power supply and a network cable are there. Installation is simple, just follow the quick setup guide included under the router base. So far, the unit works flawlessly as a router should. It's only when a router fails to operate correctly that we find fault with it. Otherwise, the internet works and works fast....all is good with the new Linksys unit.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Looks great, but ...

    Posted
    TheTruthRealDeal
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    The Linksys WRT 3200 ACM MU-MIMO WI-FI Router has the visual dynamics and craftsmanship of a well made product. But that is all that I can say about it, because it is not compatible with my ISP Verizon Fios. It can be made compatible with Verizon Fios equipment, but you must be a technology geek or at least more than a lay person such as me. The Technician that came to my home after I failed many times to get the Linksys WRT 3200 ACM MU-MIMO WI-FI Router to work by telephone tech support told me several reasons why the Linksys WRT 3200 ACM MU-MIMO WI-FI Router will not work with Verizon Fios equipment. First, the Linksys WRT 3200 ACM MU-MIMO WI-FI Router has no WAN Port which is needed to work with Verizon Fios. The Verizon Fios equipment is not just a plain singular modem as which Time Warner Cable uses, but some type of combination device. In order to use the Linksys WRT 3200 ACM MU-MIMO WI-FI Router with Verizon Fios, you must still keep the Verizon Fios router connected and then give both routers their own separate IP addresses. That requires the knowledge of how to go inside a router and make programming changes. I am a lay person with technology and require simple plug and play technological devices. This router is for those who have the knowledge of making incompatible devices compatible or for those who have a pure one hundred percent router.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Avoid this router - Very unstable

    Posted
    Pitboss56

    Full disclosure, I received this product from Linksys for testing. I love Linksys products. Until now, I've never had a problem. The first router that was shipped to me failed to successfully load the updated firmware during the automated setup. I completed the setup, manually updated the firmware, and everything seemed fine. Until I tried to log into the router again, and I couldn't. Then the wi-fi died. Then, even though it had a solid white Internet light, the Internet connection died. After 3 calls to customer service, they finally agreed to replace the router. When I got the new router it successfully completed the automatic setup, and everything seemed just fine. Until I couldn't log into the router. Then the wi-fi died. Then, even though it had a solid white Internet lilght, the Internet connection died. I called customer service, and they tried the same things they tried with the last router, re-install the updated firmware and reboot the router. After that everything worked fine, but you know the ending. Same thing after a while, couldn't log in, no wi-fi, then no Internet. That is when I went back to my trusty WRT1900 ACS. I've had that for 2 years, and never had a single problem. I'm going to hold on to the 3200. Maybe one day they will design firmware that works for everyone. I've very disappointed with Linksys. This product has been available for over a year now and they haven't come close to fixing the problem. From previous reviews I've read about this product (mostly from Amazon), it seems that some of them work perfectly, while others have the exact same problems that I had. If you like to gamble, order this product. If you need a nice stable router, consider the 1900 ACS.

    No, I would not recommend this to a friend

    • Brand response

      Linksys Staff

      Hi,

      This is definitely not the experience we want for our customers. We'll have our Second Level Technicians this time to assist you with further troubleshooting. Just send us your contact details at LinksysCares@linksys.com along with the link to this post.

      We hope to hear from your soon.

      Regards,

      Thaddeus
      Linksys Support Linksys

  • Rating: 4 out of 5 stars

    Compact and Powerful

    Posted
    Cupra
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    It's always nice to unbox a Linksys product. They have very tactile packaging, similar to Apple products. When I opened the Linksys WRT 3200 ACM, you are greeted by a little welcome note from Linksys. Under the note, the new router was sitting on a well protected foam bed. Under the router was a 'quick start' guide and 4 antennas. Under the foam bed was a CD of information, a power cord, which surprisingly in this day and age seemed to be rather large, and an Ethernet cord, which I am concerned about the longevity of, as it is more of a ribbon cable, rather than a traditional Ethernet cable. On to the set up, it was a breeze setting up the actual product. Screw in the 4 antennas, plug in the power cord, and then connect the Ethernet cable from your modem to the 'yellow' Ethernet port on the back of the router. Turn the power on. A nice light blue power light blinks at you. Then an amber 'Internet' light and the 2.4GHz and 5GHz 'Wifi' emblems. When the Internet light turns to light blue, you are good to go. I connected initially via my phone. Got connected and went to LinksysSmartWiFi.com to set up the router. The connection failed and timed out the router. I tried to connect with my PC to no avail, it kept showing 'no internet'. So looking at the troubleshooting guide, it suggested resetting the router. To do this, hold down the little red button on the back for 10 seconds. I did this, the router went blank, then powered back on, then internet came back up and the WiFi emblems. This time I was able to connect on both my phone and on my PC and get the router configured. Not sure what happened first time round that warranted me having to reboot the router, but second time was a charm. I validated everything, set up the router passwords, and here I am, writing my review via the new router. Speeds seem to be fine, and evenly balance between my phone and my laptop. Videos have streamed with no lag, but as a caveat, I do have AT&T GigaPower fiber optic at my home, so speed typically isn't an issue. I haven't taxed the router as of yet, but once I transition over my home automation products (Hue Lights, NetGear Cameras, LiftMaster Garage Opener etc) that will start taxing the router a little more. Overall, the router has been fairly simple to set up, apart from my teething issue causing me to have to reboot (hence the 4 stars). It has a relatively small footprint, so isn't too obtrusive on my desk, and the balancing of the signal between my phone and PC is working well.

    I would recommend this to a friend