Customer Ratings & Reviews

The phone itself gets 5 stars. -1 star for the service being both geared to seniors and also too obtuse for seniors to use. If you have to have the grandkids set up the phone, it's not really geared to seniors, now is it? That said, the actual service is great - it works everywhere, their tech support resolves most issues quickly and properly, and the features of the phone are as advertised. It lasts pretty much forever on a single charge, is easy to see and find, and is just a great, basic phone for older people (or teenagers who don't need social media).

The simpliest basic phone I have ever tried. And it is easy to read the display and use the touch display for someone with hand tremors.

My buying experience was outstanding — thank you, Jordan! The phone is exactly what I wanted. I believe they now call them “dumb phones”…suits me fine, I’m into reading and thinking. The only minor issue I have is the battery life. From a full charge, left on, but closed, it only lasts a day. I’ll just have to make sure I have a charger in the car, which is the only time I really need the phone.

The easiest phone I've found to transition from analog to digital for those who can't seem to get a grip on digital. It's user interface works very much like the analog phone it replaced, but now numbers can be easily blocked - text and voice mail messages managed much easier. Good sound quality on calls. The large buttons are great! The Emergency Services Plan option gives some peace of mind and has it's own button on the phone. Customer Service is excellent, professional, friendly and went the extra mile to help. On the down side the ringers nor the volume on calls are loud enough to hear easily so I use the speakerphone function to increase the volume on calls and the loudest ringer offered (still can't hear it from another room). All in all, it is a very good phone for those who don't want to deal with all the digital stuff and just use it as a phone.

I bought my Mom another Jitterbug flip phone. It's very easy to operate the phone even if you dont read instruction book. Calls are clear. My only issue is Jitterbug needs to charge out batteries instead of being made to buy new phone. Congress made a law saying you are supposed to replace the battery at affordable rate not be required to buy a new phone. The good news is the phone lasted 5 years before battery died and is still very affordable, compact and light weight. Overall, love the phone, the billing and excellent customer service!

The improvements from my 5 year old Lively are remarkable. I stayed with the Flip 2 Cell Phone for seniors because my hands are small and the larger phone with more features wasto large and would not fit in pockets. Definitely recommend this new phone, I am 89.

Good phone if your loved one wants to keep it as simple as possible. Many seniors are used to having a contact phone list on a tablet. If your loved one is still in this phase or is having issues with new technology phones, this phone is great for them.

I bought this phone for a 93 year old in a nursing home. This is actually the 2nd Lively phone I purchased for her as she dropped the first. It is so simple for her to use. The numbers are large and easy for her to read and press correctly; it is simple to operate; and the monthly cost is reasonable. Customer service has been very helpful every time I have had the need to reach out to them.

Needed a non smart phone for my family member and so far it has been great. Was able to set up quickly, has special functions (like tracking, calling emergency, calling Lyft etc) that I wasn't aware of prior to purchase.

This a great phone for my disabled senior brother. It was easy to set up. Every time I called the customer service, which was at least 5 times, I got excellent, helpful, representatives. This cell and service had the best reception in his building. I tried another provider and couldn't call out or receive calls, due to the older building with thick stone walls.

My dad has been very happy with this phone. He’s very hard of hearing and other flip phones were just got working. Buttons are large and easy for him to use. My only problem was with set up. Took longer than expected at the store as the phone kept saying there was no service for both our addresses. Seemed to be a glitch but the Best Buy employees kept at it and did a wonderful job!!!

Flip phone purchased for my elderly mother. It has limited features which is perfect for her and what she has had in the past. She prefers this size over the smart phone offered. Service at Best Buy was excellent.

Associates very helpful. The ease of purchasing and setup. Ideal for the elderly individual purchased for. Great features.

I brought this phone because I was looking for my elderly uncle to have some access to an emergency 911 without calling them. Also, I downloaded the app so I would be able to receive any alert. Just a side note phone carriers don’t have phones like to cater to elderly, and he loves it

Overall it is a solid easy to use flip phone. My mentally disabled brother (about 1st grade level adult) can manage it well once the contacts were put in. Fair price point, excellent customer service. I do wish the volume buttons were not placed in the area where most people hold the phone as he accidentally turns off the volume. Best thing overall we’ve found for him

The phone is great but the sales man that help me with my purchase was not up on his accuracy everything I wanted I had it already picked out on my iPhone it was nothing to discuss other than making out the paper for the flip phone Jetter Bug I wanted to keep my old number he said it was no problem but he sent the paper work in and My phone company to send me my six digit number but Jetter Bug carrier had the wrong number that I was supposed to keep so I never got to keep my number that I wanted from my old phone not very happy I would recommend the phone but you might want to go somewhere else to buy it

I love this new jitterbug flip phone. It's easy to use, has everything you could want on it, and so much more reasonably priced than the AT&T flip I owned. The AT&T bills were getting higher every month, even though my usage was minimal......just for emergency calls only. I never chat on my cell phone, just the land line. There is also an emergency button on this new phone in case you are ever in trouble, help will be provided. I had one before, was talked into a new service, and regretted it. As soon as the jitterbug went on sale, I took advantage & ordered one. It was delivered in 2 days. The customer service dept. was great with helping me get connected. I'm so happy with my jitterbug flip!!

I picked this up for my mom who has problems using a smartphone. I setup it up quickly & I love the “Red Star” button so you can set that up to call a certain contact or contacts (like me & brother) instead of 911. Big buttons and Speaker phone works like a champ.

This is the best phone out there for seniors. My Mom washed her first one in the washing machine and I was able to get a new one through BestBuy overnight. Lively was able to transfer her information and the phone works exactly like the old one which was very important to her.

Easy to use for my 88y/o mother in law. Works well and holds a charge for a long time.