Customer Ratings & Reviews

This sim card was very easy and user friendly to get set up in my smartphone from another carrier that I had unlocked. They even included the tool for opening the sim card slot. It does require you to download the app which was easy and only took a brief moment to do. I still haven't figure out how to check my remaining plan but that is a me thing I am sure. Signal has been pretty good everywhere I have went though in my house it is a little low. That is not a total deal breaker for me. Overall from opening the package to read to go it was maybe a 3 minute process, mainly because my fingers are a bit large for handling little sim card slots lol. I have had zero issues with dropped calls or anything like it. For a prepaid service it honestly exceeded my expectations including how easy it was to actually get it up and running. I had allowed extra time to have to call in and get help and I did not even need too! Thank you Lively for making it so easy to switch I am looking forward to using your service!!

Over the course of 3 months, the Lively service proved itself to be a solid service overall. Upon initial set-up of the SIM card kit, I downloaded the Lively app to my phone. The app was simple enough to get it up and running quickly, and it leads you through testing out an initial emergency response call to practice using the service. The emergency response staff was attentive and clear, and the app allows for an emergency response button to be placed on your phone's home screen. Voice service was clear and I received a strong signal regardless of where I was when traveling or at home. Eventually I learned that Lively offers wearable alert services in different forms, so I ended up mentioning that to my mom, who in turn decided to get a Lively wearable alert necklace for herself. I also learned that they have their own phones that are supposed to be easier for older persons to use, although I have not used one of their phones. On the down side, outside of the strong phone signal and being able to run my typical apps and games done on the service, I did have trouble when it came to downloading updates and data use over the phone service itself. Although I had unlimited data, it appeared that there was a restriction on what I could use my data for over the SIM service. I had no problems handling those tasks over wifi, but this could be a problem if you are out of wifi range, but need a critical update or download, as there seemed to be data restrictions in place no matter what I tried to adjust for in my phone settings. This was the main thing that downgraded this review by a star. One other issue was with billing in general (a mistake on their part), but it was apologetically resolved, so I am chalking it up to the newness of this service. I would recommend to anyone looking for this type of emergency alert service, if you have consistent wifi access or at least enough wifi access to download critical phone updates without using cellular data.

I loved to have the Lively services on my iPhone!!!