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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 71 reviews

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Rating by feature

  • Value

    Rating 2.7 out of 5 stars

  • Quality

    Rating 2.9 out of 5 stars

  • Ease of Use

    Rating 2.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

63%would recommend to a friend

Customers are saying

Customers consistently note the lively service provided by the Preferred Health & Safety package for Apple Watch. They appreciate the convenience and ease of use, especially for seniors and those with health concerns. However, the high price point is a significant concern for many customers, with some feeling that the monthly fee is not worth the benefits offered.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 71 reviews
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service agent answer call immediately I would recommend this product

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not for the elderly

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super sensitive button on Apple Watch doesn’t cover your warning or anything. Can be accidentally pushed and call dispatched. My grandmother is very elderly and we thought this would be a good option but we were wrong. She has had 2 months and calls have been accidentally dispatched at least 20 times. Time to go back to a standard pendant

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ariel’s Apple Watch

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It helps with a lot of things and I am so glad that I got it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    its a useful app

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app itself is interesting to have. The app connection to the apple watch is really handy for ppl who need emergency contacts.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Served it’s purpose, so for the reason I would definitely buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It Gives Me Life Alert Vibes!!!! I Recommend For Elderly And Great Deal.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Money saving backfired

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you were trying to be smart and think that you should bundle this with an Apple Watch, don’t do it. They link it with the email you use for the Best Buy card and there’s a cancellation fee, do some research about the service and fees

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    App for watch

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use with my latest Apple Watch

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    App

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not used it so far. Hope to not have to. Downloaded the app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gtime

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product that enhances my daily routine. Thay

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful for my Apple Watch for protection recommended

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A decent product have quite used it yet but seems like it may be worth the money

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Dont like it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really worth it to be honest, look into something else

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To expensive and not worth it at all it’s almost 30 dollars a month on a 2 year contract almost 720 dollars a month for emergency service and it’s free by dialing 911!

    No, I would not recommend this to a friend
    • Brand response from Brianne, Best Buy Customer Care on behalf of Great Call
      Posted .

      We appreciate your feedback and want to take this opportunity to clarify the care you receive for $29.99/month. While our agents are highly trained to help in emergencies much like 911 can, they also provide help for non-emergency needs such as if you’re locked out of the house, having car trouble, or something as simple as giving directions. We can also contact a trusted friend of family member for you in the event an emergency were to occur. We are here to assist you through it all, 24/7. Our service is customized to you and your specific needs big or small. Plus, we offer direct access to board certified doctors and nurses right over the phone.

  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service to track health issues. This is a app not for average fit person.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok but can be improved. I can see it helping older people tho.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    For ppl with need or risky jobs.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually didn’t see a benefit for it for me. Maybe for elderly people.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like a good product if you get into an accident or fall.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sos

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I expected it to be, to expensive for me.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service to have!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service is well worth it. The app is user-friendly. Installing was easy. I was really surprised at all the services that this app offered.

    I would recommend this to a friend
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