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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 71 reviews

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Rating by feature

  • Value

    Rating 2.7 out of 5 stars

  • Quality

    Rating 2.9 out of 5 stars

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    Rating 2.8 out of 5 stars

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63%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-71 of 71 reviews
  • Rated 5 out of 5 stars

    Best thing ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too late to know about such a good deal. Perfect for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, nice price, got with my Apple Watch ..

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Didn’t really use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t really see the use and benefit from this .. not for me.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Eh...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eh. I thought it was too expensive for what it is.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong advertising

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I saw online it was a 1 time payment to get a discount in apple watch, but this item was a 2 years monthly subscription, wordt advertising ever.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless for me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t know I was even sign up for a service. Never used it. When they say a deal is too good to be true believe it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I am not ready for this kind of app yet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure what this app entails. I don’t know what you get for the money with having this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible - don't buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless. And Best Buy lied to me about the requirements for the discount.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t like it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t like this i ended up canceling it because it was way too high for just one little feature

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst purchase i ever made. Tgere is also an early termination fee that i did not know of

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Misleading Item Description

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not 2 years worth of service for the listed price as indicated in the product description. It's a monthly commitment for 2 years, with an early termination fee of $150.

    No, I would not recommend this to a friend
    • Brand response from GreatCall, Customer Support
      Posted .

      Hello, we apologize for any confusion and we appreciate the feedback! We have recently updated our information to further clarify what the $29.99 fee constitutes. This $29.99 fee is the first monthly service fee for the Lively Health and Safety Services Package with a 2-year agreement. Thereafter, your chosen credit or debit card will be charged this subscription fee on a monthly basis. This package includes unlimited access to Urgent Response, Urgent Care and GreatCall Link. When you purchase a new Series 5 or greater Apple Watch and sign up for a Lively Preferred Health & Safety Package with a 2-year agreement, you can receive a promotional discount of up to $200.00 off your Apple Watch purchase. An early termination fee (up to $200) equal to the amount you saved on the purchase of the Apply Watch may apply. For further details about the Lively Health & Safety Services through the Lively app, please visit our website; https://www.bestbuy.com/site/greatcall/greatcall-urgent-response/pcmcat1598968646892.c. Again, we apologize for any inconvenience. If you have any further questions or concerns, we would be more than glad to assist you. Please call our Customer Service Team at 1-800-733-6632, between the hours of 5am and 7pm Pacific Time.

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