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Customer Ratings & Reviews

Lockly - Secure Pro Bluetooth Deadbolt - Satin Nickel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 32 reviews

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97%
would recommend to a friend

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Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    Smart lock with many features

    Posted
    DSPARKA
    • Tech Insider NetworkTech Insider Network

    Installation: I believe for my door the installation was easy because I was replacing a deadbolt lock. It took me about an hour because I took the LOCKLY secure pro off a few times to troubleshoot an issue with the lock and unlock. I have to admit I was trying to install the LOCKLY secure pro before thoroughly reading the installation manual. I missed >the hold the program button while inserting the last battery< which is probably one of the most important part of the install. My door also had a door lever so I had an extra hole in my door. To fix that I found a matching lever from my local hardware store which cost me an extra $30. I purchased one without a lock to make the LOCKLY secure pro convenient and free from any other lock. *see my pictures for the finished installation with the matching lever I purchased. To get the complete usability of the LOCKLY secure pro I recommend that you also install the secure link hub, wireless door sensors and the LOCKLY app. Features I like: Fingerprint access- I don’t need a key or a passcode any longer because I can now use my fingerprint to get in my house. I can also give up to 99 individuals fingerprint access. LOCKLY app- I can give passcode access to individuals anywhere at anytime and can revoke their access whenever I want. I no longer need to make copies of my key or leave keys with individuals. Log and notifications- Now I have a date, time log of anyone entering that door after I grant them access. Auto lock- I have an added peace of mind now knowing that my door is locked every time it’s shut because of the auto lock. Pin Genie- The touch pad always shuffle the buttons to make it impossible for lurkers to manipulate a code. The features listed above are my favorites but there are plenty more features that will make this smart lock meet the needs of many. Appearance and quality: The lock looks great on my door but you may need to be creative with touching up your hardwares and paint to enhance the look of your front entry. I’ve been using this for only a few days but so far it is functioning perfectly and also seems durable. Review conclusion: This is probably one of the best smart lock in the market because of all the security measures that are put in place to help keep us safe and secure. LOCKLY went as far as having the patent pin genie that scrambles the buttons every time you enter a passcode so the code never looks the same. I enjoy having the LOCKLY secure pro because of the features but I’m taking 1 star away only because I think they should include an optional lever with any deadbolt purchase. I will still recommend this to anyone looking for a smart lock because everything else is great. If you are interested in knowing more about my experience please ask me with a comment.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Smart Lock w/ Finger Print Scanner

    Posted
    MGoose
    • Tech Insider NetworkTech Insider Network

    This lock offers an all in one solution to manage access and a unique design. I appreciate its security features, but I do wish it had better integration with other smart home products. Everyone loves the finger print reader and my wife likes the automatically expiring temporary codes, but it can’t currently trigger actions like my old Zwave based lock. Pros: - Electronic key management is great. Guest codes expire after a set limit, share electronic keys in the application, one-time use codes, and generate offline codes for guest when data access is unavailable. One minor complaint is that it doesn’t allow restricting entry based on time of day. - Fingerprint reader works great – it is much faster than a regular key or entering a code. My kids can unlock it without remembering a code or carrying around a physical key (which they would lose or forget). - Comes with a hub to link the lock to the internet and a door sensor. You don’t need anything else to make it work – just download the app. - Interior off switch for when you don’t want anyone without a physical key to have access. - The manual lock is based on a Schlage cylinder, which I prefer over some other brands and should make cutting keys / rekeying easier. - Auto lock timer. I don’t use this, but it could be helpful and the app lets you disable / adjust the time easily. - The random code entry makes it impossible to guess your code from worn buttons or prints on a static touch screen. - Getting lock status and unlocking / locking with Alexa was easy (remember to look for the Lockly skill). Comments: - Overall the quality of the hardware is good, but the back of the lock is plastic (not metal) and the latch is silver (doesn't match the bronze). -Door sensor is hard to mount on doors with thick casings. I used extra double side tape, but it doesn't look professional. - Lock / Unlock status is not pushed, you have to poll the lock via the app(no unlock/lock notifications). You do get push notifications from the door sensor (open/close) and tech support says that they are working on this feature for the lock. This also means that you can’t currently trigger actions/routines in Alexa from Lockly. - The lock beeps when you access it remotely – even with audio off in the app (might be a bug). - The finger print reader is on the right side of the lock. This might be an issue if you don’t have enough space between the lock and the trim. - Install instructions are good, but the app can be a little tricky. Some functions only work on Bluetooth, but you have to switch to remote access to edit the door sensor push settings. I did find tech support very responsive and friendly. -The product was well packaged and came with extra screws / double sided tape, but the bag labels were backwards. If the screw is too short, you probably have ‘G’ and need ‘E’ instead. Set the parts out and match them to the diagram before you get the lock in the door and figure out you have the wrong screw. I would recommend this lock. It has some hard to beat features and is a great option for someone who just wants a smart lock and doesn’t want to by a separate hub. If you have a lot of other smart devices linked by an existing hub or want to trigger actions in Alexa, you will have to weigh the pros and cons. This is a quality product and I believe it will continue to get better with updates.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A lock that does it all

    Posted
    Keyan
    • Tech Insider NetworkTech Insider Network
    • Top 10 ContributorTop 10 Contributor

    The Lockly Secure Pro is one of the latest and greatest smart locks on the market. This version is the deadbolt version, there is another that can be the latch for your home if your door doesn’t have a deadbolt and you don’t feel like drilling holes (or the door isn’t compatible with a deadbolt). This lock does it all – local Bluetooth connectivity and control, control over the web via the included micro hub, pass code with a unique security feature, and most convenient of all, fingerprint. If all else fails it also has a key. All of these features come with a hefty price tag to match. Opening the box reveals a well organized set of manuals and parts. Critically, there is a card that contains the initial access code for the lock. DO NOT LOSE IT. If the lock is reset this is the only way to register and start programming it again. The quick start manual is a kind of a joke…it basically says get the app, and oh yeah do the little job called installation. The installation is the lengthy part and you might as well just start there. I had an existing deadbolt that I removed to install this lock – fortunately the drill holes were all compatible. Unfortunately my old lock had a decorative surround that this lock did not cover….so a repaint of the entire door was required as the old deadbolt was put on and painted around. A few hours later and it was time to install this thing. The installation was pretty straightforward and went along with the directions just fine, with one exception. At the point where the control box (the part with the batteries on the inside of the door) is being screwed to the mounting plate, the directions call for the data cable to be hooked through a little cable management hook on the back of the box. If you do this, it will come out at nearly a 90 degree angle and is too thick to get the box to mount flush to the plate. The plate should have a channel for the data cable to help with this. I ended up instead not using the hook and tucked the cable down the left side of the box where there is some space. Doing that let me mount the control box flush to the plate. The lock itself is nicely finished and classy looking, the outside is heavy and metal, while the inside control box is painted plastic to match. The outside lock is pretty large with the screen, it definitely lets someone know that your house is equipped with some smarts. Combined with a smart doorbell you have a powerful combination of features that can increase security and convenience depending on the situation. Not including the door repaint, it took about an hour to install the lock and get ready to set it up. First, install the app on a phone and set up an account. The account setup asks for minimal information, and nothing on your location, which is important as you may not want your address to be linked to your account if it is hacked. Along these lines, I would have liked an option to enforce two factor authentication via Email code for every new device that tries to log in to your account. As it stands there is just an email verification, but not an ability to keep someone from hacking your account and using the app on their own device. Use a strong password. By default, the app also doesn’t require authentication to the app when opening the app if the phone is unlocked, so depending on your level of paranoia you may want to enable that feature too. After getting an account set up, it’s time to initialize the lock and start having fun! Put in 3 of the 4 (included) AAs, and while putting in the 4th hold down the program button while putting in the 4th. The lock will beep and do a quick self test to figure out which way it is installed in your door. After that, follow the directions in the app to add the lock via local Bluetooth. Once the lock is set up you can then set up the included WiFi bridge (which looks like an Apple phone charger with a tail sticking up, pretty tiny and discreet) and the included door sensor if you so desire. The bridge is an extra part that some locks don’t come with…what it does in this case though is allow for much better battery life than other locks. By using AC power to power the more power hungry WiFi connection, this lock can use low energy Bluetooth only, preserving the battery. While the lock does allow for adding passcodes and fingerprints using only the lock, program button, and the front keypad, it is much easier to add those using the app. One quirk is that the app has two modes which can be seen in the upper left of the app. If there is a cloud, the app is connected to the lock through the hub and over the internet. If there is a Bluetooth symbol, the app is connected to the lock directly via the local Bluetooth connection. Many of the settings and adding new passcodes, fingerprints, etc can only be done in local mode. Tapping on the symbol will change the mode. Connecting and switching modes will likely lead you to realize another quirk about this lock… it beeps. A lot. Every time a connection is made (or the mode switched) it beeps twice. When commands are sent, more beeps. The beeps kind of start to drive you crazy when setting up the lock and changing settings. I wish there was a way to limit the beeps. Unlocking the lock can be accomplished via the app, or locally. The keypad is one of the key innovations here - 4 circles containing the numbers in your passcodes and other numbers are presented. This allows you to enter the code and even if someone watched you they wouldn’t be able to tell what you code is. Just tap the circles that contain the numbers and it will open. It’s ingenious but might be hard for some people to understand. Fortunately this lock also supports fingerprint unlocking. Train the lock much like fingerprint ID on a smartphone, and unlocking is just a matter of setting your finger on the sensor. The lock claims that it can’t be fooled by a lifted print, and hopefully that is the case. As a last resort, the lock can also use a physical key. It also has contacts on the bottom where a 9V battery can be used to power up the lock in an emergency if the main AAs have failed. To lock the lock, use the app, the mechanical deadbolt, the key, or just tap the screen when the lock is unlocked and it will lock. Overall, I am pleased with this smart lock. It seems to work well and the fingerprint unlock is incredibly convenient. At this price it should be perfect, and a couple things keep it from a completely perfect rating – the cable routing and thickness issue, combined with the incessant beeping when using the app, are both drawbacks that keep it from perfect. I would still recommend the lock for anyone looking for a top of the line smart lock that can use just about any method to control, even just a finger.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Lock, Finicky installation

    Posted
    GH06903
    • Tech Insider NetworkTech Insider Network

    The Lockly Secure Pro Deadbolt Edition smart lock is a smart lock that features a digital touch screen keypad, a 3D fingerprint sensor and compatibility with Alexa and Google Assistant. There are 5 ways to lock and unlock the Secure Pro: the PIN Genie keypad, 3D fingerprint sensor, Lockly app, virtual assistant and traditional key. The PIN Genie keypad allows you to unlock the door using a 6-8 digit access code. The PIN Genie adds an extra level of security because the digital keypad display is unique every-time you use it. The numbers are moved around each time which helps prevent thieves from seeing which numbers are pressed on the keypad. Installation is fairly straight forward providing you follow the instructions to the letter. I can’t stress this point enough. You have to make sure that the dead bolt and torque blade are in the proper position or the lock will not work correctly. If you are replacing an existing deadbolt, all you will need is a Phillips head screwdriver to install. If not, Lockly provides a template for cutting a hole for the lock and you will need the proper tools for cutting the hole. Once it was all installed properly, the lock worked very well. The app is great at helping set things up. Codes are easy to create for different people and the fingerprint sensor is also very simple to set up. There are a couple of things I do find annoying. First, anytime you connect to the lock with the app, the lock beeps and there is no way to disable that. Also, it seems to prefer to connect via Bluetooth to do certain setup functions so you have to remember to switch to Bluetooth connection and be close to the lock to do any admin functions. The Wi-Fi hub is intended for remote access. In summary, the Lockly Secure Pro has added some excellent security features to the smart lock market. The keypad PIN Genie and fingerprint sensors are excellent and the lock itself seems to be very high quality. It is a bit bulkier than some, especially on the exterior (Keypad) side, but it takes some space to add all that extra functionality I guess. All in all, you can’t go wrong with this smart lock.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Smart Lock With Limitations

    Posted
    PG460
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    I have used another brand smart lock on my home for about a year so I was curious to see how the Lockly Secure Plus deadbolt edition would compare. Unboxing revealed the Lockly which immediately seemed substantial and well constructed. This is the Venetian bronze edition and it looks nice. I would point out that the exterior parts are all metal while the interior parts are mostly plastic. I found this disappointing. Within the box are the hardware and installation and setup manuals. I quickly found myself somewhat intimidated as I started looking through the manuals. I somehow expected this to be complicated. As I was about to begin installation I noticed that the outside of the manual suggests installing the Bilt app for step by step instructions. I setup Bilt and searched for my Lockly model. Bilt started the process by telling you that installation and setup will take 1 hour and 45 minutes for one person and that it will take 60 installation steps. Again I got a bit anxious. Bilt told me the tools I would need. Really all you need is a philips head and flat head screwdriver. If you want to you can opt to use some extra securing screws which would require a drill. I really wanted to see if I liked the Lockly before I committed to screwing into my door. As I jumped in and started installation Bilt walked me through each step with ease. What I expected to be a complicated installation suddenly seemed quite easy. In what seemed like no time I had the Lockly hardware installed. Bilt then continues to walk you through the setup of connecting it to your phone via WiFi, and Bluetooth. Here you also are prompted to setup an account and an access code for the pin pad. Included with the Lockly is the Secure Link WiFi Hub which permits you to access the Lockly via WiFi. Keep in mind that they suggest you plug this in within 10 feet of the Lockly. I next setup the fingerprint reader. This step was a bit complicated but love the idea and ease of use. As I start using the Lockly I quickly appreciate the options by which you can operate the deadbolt. Unlocking your door couldn’t be easier by using either your phone, the pin pad, your fingerprint, or of course a key. Love it. The pin pad is pretty high tech in that it includes their Pin Genie solution to move the pin pad numbers around so an intruder is not able to decipher your pin pad by smudges or wear left on the pin pad. This is a great security feature. As I continue using the Lockly I do start to notice some flaws. First off while the Lockly opens my door easily using my phone it doesn’t lock the door in my case because the deadbolt on my door doesn’t align to the hole due to weather stripping on my door. You know how you have to apply pressure while closing a door to compress the weather strip while locking the door. It seems these smart lock developers fail to address this issue. My prior smart lock failed here as well. Next I note that there is no Apple HomeKit integration. Very disappointing. The Lockly website does state that HomeKit support is coming. Hopefully sooner than later. No IFTTT support here either. I’m additionally baffled by the fact that the Lockly includes a door sensor that you need to install in order to get notifications whether your door has been opened or closed but it doesn’t notify you if it’s been locked or unlocked. Huh? Why doesn’t the Lockly itself provide this functionality? You can check a log in the settings to see this but you don’t get a notification. Bizarre. Ultimately I found myself conflicted by the Lockly. My compliments to Lockly for offering the Bilt installation option. It’s step by step instructions made setup far easier than expected. The build quality, design, and unlocking options are quite nice but I find the clumsy and flawed notification options disappointing. I would recommend the Lockly just be aware of its limitations.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very advanced and lots of cool features andoptions

    Posted
    MNParent101
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The product was packaged well and the physical install instructions and stickers helped you understand everything that was happening. As with any first versions of software, I ran into software glitches during activation that required a factory reset. but it was not bad enough to call up Lockly and complain. I am not a huge fan of the beeping coming from lock component, which serves an initial purpose but is annoying when doing normal functions. Finger print registration took a bit to get going, but works fine afterwards. I liked how you can use the app to program everything and you have a wifi or blue tooth option. I love the override feature that allow you to use it like a dumb lock for any reason. I feel the product will continue to improve as it was clear they made a lot of nice considerations in the design. Perhaps they could redesign the software to remove the small glitches and automate some tasks at the factory without compromise to the security features. I've installed other smart locks and this one is slightly better and more advanced.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Perfect deadbolt if you have the right setup

    Posted
    EngineerMom
    • Tech Insider NetworkTech Insider Network

    This review is for an install on a basement door. This is the type door where when you do want in, you probably don't have the key and spend the next five minutes going around through the front door, finding the basement key, then repeating the process. If you are one of these people, this lock is for you. In the box is the deadbolt, the wifi hub, door sensor, a set of keys. and instructions. Since I was replacing an existing deadbolt, this was a simple replacement without any additional steps or modifications to either the door or the frame. A template was included with the instructions if you are doing a new install. Total overall time spent for this replacement, from unboxing to completion, was about 30 minutes. The lock itself feels solid, with quality construction and a polished appearance that would blend well with even the main entry door. The lock requires batteries and the app will provide information on battery life. The wifi hub is a small dongle that needs to be within 10' of the door, more to come on this. After the install is where things get fun. The app has many features, including smart home compatibility. You can unlock the door via four methods - fingerprint (easier if your use your right hand due to placement of sensor), PIN, Smart hub (Amazon Alexa, Google assistant), or old fashioned key. I can also track if the door is open / closed and when it was unlocked. My favorite feature is the auto lock, I unlock, go into the basement, shut the door and will hear the deadbolt engage shortly after closing the door. I'm excited to say there are no more "did I lock the basement" trips for me. The reason this isn't a 5 star review is that your smart hub has to be within 10 feet of the lock. I tested this out, and they really do mean 10 feet. I have an outlet 12 feet away from the door and the lock response was spotty. Begrudgingly I ran an extension cord to get the hub about 6 feet away from the lock, and have had 100% response rate. Overall it's a great lock, versatile, multiple access options, and looks stylish. The multiple access options make this appealing for everyday use, perfect for rentals, pet sitters, and of course basements.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Design w a Great Software

    Posted
    veritech13
    • Tech Insider NetworkTech Insider Network

    The lock was easy to install and the software makes managing the device very easy. It integrates very well with the google assistant and pairing of the included door sensor and wifi hub was very easy. The quality of the design is great but I wish the interior part of the lock was the same metal and finish as the exterior lock. The app allows full control and versatility when changing any settings on the device. It fully integrated with the google assistant which makes unlocking my door a breeze. The fingerprint reader works well, the placement of the finger needs to be precise so that the reader will work. The security features seem to be very nice and the fact that the google requires a pin to unlock your door and the keypad keeps changing the position of the numbers allows for added security. I highly recommend it! The future will meet you at your door as soon as you get home!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Smart homes needs smart locks.

    Posted
    Shae
    • Tech Insider NetworkTech Insider Network

    Smart homes need smart locks, and I think the smart move is getting this lock. If you want something simple, smart, and easy to use, then look no further. First off, the style of this lock is sleek and simple, and it fits the overall styling within my house. It’s not the smallest smart lock out there, but definitely not the biggest. Initially, pictures of the lock reminded me of a bulky office-style lock with a keypad. But once I got my hands on it, I realized it’s absolutely not as big and not even near as ugly. Installation was actually a breeze, and took less than 10 minutes......at least for the lock itself. Once installed, programming access codes and finger prints was even easier. Now for my issues with the lock.....well, actually I have no issues with the lock at all! However, I do have an issue with the wireless hub. Remember I said it took less than 10 minutes to install the lock? Well, i burned through about an hour of trying to set up the wireless hub for the lock. Yes, yes, yes, I completely know and understand that the hub works on 2.4ghz. The WiFi in my house has both 2.4ghz and 5ghz, and I currently have multiple devices using the 2.4ghz. But, this wireless hub is not one of them. I reset my router, opened up my guest Wi-Fi, took off other devices using 2.4, but nothing worked. I even moved the hub to the closest outlet to my router, and still.l no connection. I got to the point where I simply gave up. All in all, I think this is a really good addition to anyone upgrading the “smarts” in their house. As long as you are fully capable of taming your Wi-Fi signal on the 2.4ghz side, this lock will be great for you.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love the Lock, Not the Customer Service

    Posted
    TheStump
    • Tech Insider NetworkTech Insider Network

    So far this lock set is fantastic. Installation was simple. Instructions are clear and straightforward. I was able to use my old deadbolt holes and everything matched up perfectly without any trimming needed. This color also matches close enough to the existing door knob below so that I really can't tell it's a different brand. I love all of the options for unlocking the door. So far I have used the app on my phone, the fingerprint sensor, and the touchscreen code. I love that my family can unlock the door without the need for a key or a code with their fingerprint. It has already come in handy to have my daughter unlock and open the door when my hands are full. I have not, however, been able to use this lock with Google Home. I have connected the device but none of the commands work. The Google Home just says "this has not been set up yet" or something to that effect. I have contacted Lockly customer support via the webpage, but after a week have not heard anything from them. It's a bit disappointing. All in all it's a great lock and I would recommend it!

    I would recommend this to a friend