The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 2,455 reviews
Rated 2 out of 5 stars
7.1 Rice Crispies
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Moderate distance, BAD DTS!!! Static and cracking all over the place. If you want good 2d headphones, these are ok. 7.1 DTS? Move on.
Not even sure if you can GET good 7.1 in wireless, but these are not them. Logitech needs to stick to mice and keyboards.
Hello druthulu, Very sorry to hear about the issues you're having with the G PRO X Wireless Gaming Headset. Advanced features like Blue VO!CE and DTS Headphone:X 2.0 surround sound function only on PC via Logitech G HUB Gaming Software. Blue VO!CE includes DTS audio enhancements. If you haven't downloaded G HUB here's the link: https://support.logi.com/hc/en-us/articles/360025298133. In regards to the static and cracking, here's a link to the product support page that will give you access to live technical support, warranty information, and more: https://support.logi.com/hc/en-us/articles/360052152514-Getting-Started-Pro-X-Wireless. Hope that you found this all helpful and that all is going better. Thank you for being a Logitech customer. - Richard from Logitech
Rated 1 out of 5 stars
0/10
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Posted . Owned for 11 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Horrible connection to ANY device. Poor sound quality and microphone is also very bad for the steep price amd they would not repair or replace the device even though i pay eelxtra for their membership and warranties
We sincerely apologize for the negative experience you've had with the Logitech G PRO X Wireless Gaming Headset. We understand your frustration with the connection issues, poor sound quality, and microphone performance, especially considering the price and your membership with warranties. To address this issue, we recommend reaching out to our social care team via email at [email protected] with your - Name: - Email Address: - Country: - Product Name: - Brief description of issue:
Rated 1 out of 5 stars
Terrible on Playstation 5
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought these last month. Didnt have a chance to test it out before the return date, cause i had to move. But these are terrible. The mic threshold is dog water. You cannot talk quietly or else it wont pic up your voice. And now im stuck with theis god awful headset and cant return it
We apologize for the inconvenience caused by the Logitech G PRO X Wireless Gaming Headset on your PlayStation 5. We understand your frustration with the microphone threshold. To address this issue, we recommend reaching out to our social care team via email at [email protected] with your - Name: - Email Address: - Country: - Product Name: - Brief description of issue:
Rated 5 out of 5 stars
Not for PS5
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great for PC. I returned this after it was stereo only on PS5. I wound up going with the Arctis Nova Pro Wireless as it’ll do both tempest 3d audio on PlayStation and surround on PC
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've had this headset for 3 months and it has been a nightmare. After about 2 weeks, it kept making this non-stop humming noise in my ear, driving me crazy. By week 6 the crackling started. Every minute or so it'll just pop in my ear very loudly. And now it began randomly disconnecting for about 5 seconds and then reconnecting. It is absolutely unusable. The worst part of it all, the Logitech Support team is completely useless when it comes to trying to file a warranty claim. They gave me a ticket number about 3 weeks ago and haven't heard from them since. Worst purchase I've made by far.
Hello AhmadDaood, Very sorry to hear about the many issues you've experienced with the G PRO X Wireless Gaming Headset. It sounds like you may need a firmware update which you can find out if you use Logitech G Hub software. G Hub lets you customize and personalize settings as well as update the firmware of all supported Logitech gaming products. Here's a link to the download: https://support.logi.com/hc/en-us/articles/360052152494-Download-Stub-Pro-X-Wireless. You may also want to try plugging in the wireless receiver into another port or check the audio settings on your computer. In regards to your warranty claim ticket, you can directly contact Logitech via phone using this number (Toll Free) +1 866-632-5644 Monday - Friday: 9:00 a.m. - 9:00 p.m. Eastern Time. Hope that you found this helpful and that all is going better. Thank you for being a Logitech customer. - Richard from Logitech
Rated 1 out of 5 stars
Garbage for price
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Ive had this headset for a couple of years now and theyre constantly disconnecting. Not often enough that they’re unusable but enough to be considered awful. As im typing this, it has literally disconnected three times..
That's unexpected! To help you effectively, please email your information to our support team at [email protected]. Name – Email address – Country – Product name – Brief description of the issue –
Rated 2 out of 5 stars
Lg
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
They have horrible sound quality especially compared to the epos.
Hello, We're sorry to hear you find the sound quality of the Logitech G PRO X Wireless Gaming Headset lacking, We appreciate you bringing this to our attention. It helps us understand customer preferences and continually improve our products.
Rated 1 out of 5 stars
No happy with this one. Will be exchanging it
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was beyond disappointed with this sound of the headset. Was too quiet for me and everything in my sound mixer was set to 100 and it was still too quiet to my liking. If you like playing games where you need to listen to the footsteps of those around you, this will not be your friend
That's disappointing to hear and it's surely not what we expect to deliver. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it. Thanks a lot!
Rated 1 out of 5 stars
Worst Purchase
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the absolute worst headset I have ever used in my entire life! It cracks constantly, disconnects randomly for 15-30 seconds, and everybody on discord always says my voice sounds weird af, DO NOT BUY!!!! Get a wired one instead!
Apologize about the experience and it's surely not what we expect to deliver. We understand your displeasure and we will forward it along to the right team so they can look into it. Thanks for bringing this to our attention.
Rated 2 out of 5 stars
Plastic came apart with in a few months
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good BlueTooth range, Sound is decent, Software is slow and kind of a mess at the moment. 2 stars because the plastic on the ends of the band is coming apart and ive only had these a few months. Very Unfortunate...
This reviewer received promo considerations or sweepstakes entry for writing a review.
After a week or two of use slider just broke. So I decided to buy Astros a50's and found out I like these more. I returned the a50's and bought these again and it just breaks again in the same exact spot...
Hi Antoine, thank you for your feedback! With premium steel aluminum, and a 2-year limited hardware warranty, this should not be the case. For support, please refer to: https://support.logi.com/hc/en-us/articles/360052152514 - Will, Logitech G.
Rated 2 out of 5 stars
No bluetooth!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I didn't expect, that headphones don't support bluetooth! Have to return it.
We regret to know that the product did not meet your expectations. We'll make sure to share it with the right team so they can look into it.
Rated 2 out of 5 stars
Avoid, unless you aren’t using the microphone
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Possibly the worst sounding mic in the business. Friends and coworkers said I sounded like I was on hands free in a car. It’s a shame, too, because most everything else is OK. I will be returning.
Hi qbdn, thank you for your feedback! That is very odd, as you should sound incredible with the Blue Voice enabled mic. Be sure to check out GHUB and play with you mic adjustments: https://support.logi.com/hc/en-us/articles/360025298133 - Will, Logitech G.
Rated 2 out of 5 stars
Decent
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
They're fine and do the job... uncomfy for bigger head for longer periods / sounds like surround sound or weird spatial distance of sorts
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got these for my son and he said the sound for gaming and listening to videos is horrible. When you pay the kind of money you would expect the sound to prestige but he was not happy. He said the fit was great bc he had a big head and ear and they were very comfortable but the sound it what he was hoping would be great.
Uncomfortable ear cups and constant crackling nois
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This headset constantly makes a crackling noise when no audio is being played. Also, the ear cups are terribly uncomfortable and almost require aftermarket replacement.
Hey there Collin, I'm sorry to hear that you had some issues with your headset. It sounds like you're having a minor connectivity issue. I would recommend making sure the USB dongle is fully inserted into the computer, or possibly try a different USB port. If you're still having issues after that, I would recommend contacting our support site to see if you can get a replacement dongle.
Rated 1 out of 5 stars
Don't Do it
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
After 3 months of using the headset it started making a clicking noise every ten minutes. After reinstalling the ghub software multiple times and switching the usb ports multiple times i am still left with a $200 pair a headphones that i cant return. Also the logitech support system is just as garbage as the headphones. I have used their gaming products for years without issues but this is the first expensive item i have purchased from them and will most likely be the last due to the lack of customer support.
Hello, we are so sorry to hear that the G Pro X wireless headset is not working properly for you. At the end of this message, I have attached a link for you to check out some FAQ's that could help solve the issue. If it still persists, please submit a warranty claim on our support page. We appreciate your patience, as we get back to you as soon as we can during these hard times. We appreciate the feedback. Thanks for being part of the Logitech family. Have a great day. -Ricky | Logitech. https://support.logi.com/hc/en-us/articles/360052152374-FAQ-Stub-Pro-X-Wireless
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Wireless freedom and upgrade from G432
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I recently bought a Logitech G432 Wired 7.1 Gaming headset to replace a Jabra headset that broke at the band. Unfortunately the G432 headset proved to be a disappointment in a few regards. Hoping to reverse the disappointment, I decided to give the G Pro X Wireless Headset a try.
Comfort and Design:
-I'm pleased that the G Pro X Wireless has lighter tension than the G432. The G432 just felt like they were squeezing my head too much.
-The G Pro X Wireless faux leather cushions are more plush than the G432. It also comes with a pair of fabric cushions.
-The faux leather and stitching make the G Pro X Wireless feel like a more premium product.
-I have an above-average sized head and when fully extended, the G Pro X just large enough for a good fit. I noticed the G432 can extend a little further.
-The G Pro X cups are held to the band with metal forks with up to 1" in clearance. Unfortunately, on more than one occasion, I've picked up the headphones incorrectly to get my fingers pinched between the fork and the cups.
-The G Pro X cups are designed to swivel vertically, but not horizontally. Horizontal swiveling is nice on the G432 to aid in comfort, but it also caused the headphones to slip off my head occasionally.
-Controls are very convenient with a sliding on/off switch coupled with a on/off status tone, self-locking push button switch for mute and a volume wheel.
-The volume wheel on the G Pro X is interesting because it is not limited. Most simple volume wheels are tied to a variable resistor. The G Pro X's volume wheel is simply a control wheel that tells Windows to increase/decrease the master volume for the system.
-The microphone is removable, which I appreciated.
-Power is supplied via a USB-C port. Charging seemed a little slow, but after running several hours, I'm only down to 83%
-Connection to the computer is made via a USB dongle. This means that the headphones are not connecting via BlueTooth but a proprietary wireless signal. This results in a very low latency connection.
Sound Quality:
-Sound quality is very decent, sound is clear, but the headset seems to struggle with directionality. I actually think the G432 outperforms the G Pro X Wireless when it comes to directionality.
-The microphone is adequate for most uses. However, enabling BlueVoice feature really improves the microphone's ability. Without BlueVoice, it seemed like I was a little distant from the microphone pickup. With BlueVoice, it sounded like I was right up close to the microphone.
-Sound performance in games has been very good.
Logitech G Hub software:
In order to maximize the usefulness of this headset, you are dependent on the Logitech G Hub software. It transforms the headset from simple stereo to 7.1 and offers many levels of adjustment. However, I've struggled in the past with the G Hub software with my G432 headset and while it's been improved by the time I got the G Pro X Wireless headset, it is still a bit buggy. Unfortunately, it's also the only place I can get a status of the battery charge.
Wireless Range:
As I mentioned before, wireless is achieved via a specific USB dongle. This limits the usage of these headphones to PC gaming. The range is just shy of BlueTooth range. It's still plenty of range for my 8x8 office, I can get to within arm's reach of my front door (direct line of sight) or to my kitchen (through two walls) without signal dropping out.
As far as wireless headsets go, I enjoy the G Pro X Wireless headset a lot more than my G432. It offers greater comfort better controls with just a minor sacrifice in sound directionality. It has become my daily use headset.
Truly sorry to hear about your displeasing experience with the PRO X Wireless Gaming Headset. Your satisfaction is our priority. Sending your details to [email protected] will help us expedite the resolution process. Name – Email address – Country – Product name – Brief description of the issue –
Rated 2 out of 5 stars
Nice looking headsets
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Was working for a week .but then the mic volume started going down ween I was talking a bug on the headset . Looks good but my boy was scared to try one again
Hey there, I'm sorry to hear that you had some issues with the microphone on your G PRO X Wireless headset. If you haven't done so already, you might want to consider downloading our G Hub software, which should allow you to modify not only the microphone but the headphones as well. Enabling Blue Voice might also help, as this should automatically equalize the microphone to sound optimally.