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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 7421 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the G502 HERO SE Wired Optical Gaming Mouse, highlighting its comfortable feel, customizable buttons, adjustable DPI, and controllable RGB lighting. Many appreciate the weight and responsiveness of the mouse, as well as the functionality of the scroll wheel and the capabilities of the software. Some customers feel the size is small, while others prefer this wired option over wireless alternatives.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 7,421 reviews
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first got a defective one. It didn't work and the light did not even light up. I tried several different usb ports and also different devices but it just did not work at all. So I have tobreturn it and get a new one. The new one is absolutely perfect. I personally like heavy mouses, they give me a sense of steadiness and accuracy since my dpi tend to be high (2400). I like the weight of this mouse and how the weight can be adjusted and distrubuted. A good mouse for both gaming and working. But if you like light-weightd mouse you'd better thonk thoroughly before buying this.

    I would recommend this to a friend
  • Pros mentioned:
    Buttons

    Rated 5 out of 5 stars

    Bargain!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Killer mouse for the price point. Buttons feel Great.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're glad you're enjoying the G502 HERO! Its performance and button feel are designed to enhance your gaming experience. If you have any questions or need assistance, our support team is always ready to help. Logitech

  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Excellent mouse, but could have been better.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent mouse, works well, the G502 is smooth, and quick, with plenty of buttons to program. I have large hands, and I consider this mouse a medium size so it's a bit small for me, but it feels good and response is excellent. My only real issue is that the wheel isn't covered in rubber. It boggles the mind why they made that decision. So sometimes, especially when my hands are dry, I have a tough time spinning the wheel. I may need to get a mouse with a rubber wheel. Other than that, the mouse is excellent, well balance, and works well for gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    TOTALLY WORTH THE PRIZE

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally amazing and comfortable, it really is easy to glide it in my table without any mousepads, also includes weight management, i also got the sleeves for better grip on it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. 2 years later and I still using it just as it came out of the box

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your fantastic feedback! We're thrilled to hear the G502 HERO has stood the test of time and continues to perform like new—your loyalty and satisfaction mean the world to us. Logitech

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    One of the best!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mouse is very comfortable and has many features! I especially like the thumb rest, my last logitech mouse didnt have one. Shipping was insanely fast to my house as well! Replaced my g903 se.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Perfect gaming mouse

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gaming mouse in my opinion. I really like that you can customize the light in the mouse to any color you like and the extra buttons on the side make it easier to game when some keybinds are uncomfortable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Mouse

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid, clean mouse. Immensely customisable, and reliable. Doesnt require software but does make a difference in features.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Performance you can trust! We love that you find it reliable, customizable (software unlocks even more!), and works great wired or not.

  • Rated 5 out of 5 stars

    G503

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exelent mouse! I haven't had a single issue with it, everything workes in a clear and simple way and Downloading lodgitchs Ghub really ads to the experience

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    EXCELLENT Mouse, great grip!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to go with my new Mac Mini and it is legit. I've always been a Corsair user but when I tested this out at Best Buy, it was an excellent choice. Going from a gaming PC to a Mac was a big change, but still being able to play WoW, the mouse was a necessary purchase. :)

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Logitech - G502 HERO Wired Optical Gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had just purchased a new gaming computer and was not happy with the standard mouse that came with it. So I purchased this gaming mouse and it works very well. I like the fact that it comes with additional weights so you can add or remove weights on the mouse to your preferences.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best Mouse Out There

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes with attachable weights if u like a heavier mouse. Very adjustable mouse speed. Scroller has two settings, very comfortable in hand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    G502 Hero

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my gf and she loves it, she says “baby I want one with only a few buttons that fits my hand perfectly” the g502 is perfect and super affordable!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's wonderful to hear! We're so glad your girlfriend loves the G502 HERO and that it fits her hand perfectly while being super affordable. It sounds like it was exactly what she was looking for with just the right number of buttons! Thanks for sharing her positive feedback. Logitech

  • Pros mentioned:
    Buttons

    Rated 5 out of 5 stars

    Upgrade Time!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to upgrade my mouse and was searching for awhile, because I wanted the best bang for the buck, and this one has soooo many awesome buttons that make things easier and fun to play games with, for $50 you can’t find better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Logitech G502

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's a wired gaming mouse. It feels like a pro gamer mouse. I love it compared to my extensive wireless gaming mouse. Thanks BB.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    The perfect wired mouse

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a wireless version of this mouse for almost double the price. Often you can find this on sale too. Best bang for the buck for sure!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    the gaming mouse you need to buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had a cheap gaming mouse i thought was pretty decent, boy was i wrong.. i upgraded from a corsair to this beat. it was the best purcahse i made. my hand no longer hurts from gaming for hours. so awesome!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Bummer,
      Thank you for your five-star review! It is greatly appreciated. Continue to enjoy your device. If you ever need assistance, please contact Logitech Support on the website.
      LaShonda from Logitech

  • Rated 5 out of 5 stars

    I can't use any other mouse now

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great mouse for both gaming and everyday use. I don't think I can go back to using a mouse without an unlockable scroll wheel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse as it has been for the past few years. Can’t go wrong with it!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your feedback on the Logitech G502 HERO Wired! We're thrilled to hear it's been a reliable favorite over the years. It's always great to know when a product stands the test of time—happy clicking! Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great mouse for big hands.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I struggled for a long time to find a mask that fit my hand. I have long fingers and this by far fit better than the rest. It has a lot of buttons as well as a custom weights for the perfect fit.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, I am so glad to hear you are satisfied with the product! Thank you for being a Logitech, and taking the time to write this review!

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