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Customer Ratings & Reviews

Logitech - G935 Wireless 7.1 Surround Sound Gaming Headset for PC with LIGHTSYNC RGB Lighting - Black/Blue-Angle_Standard

Customer rating

Rating 4.5 out of 5 stars with 79 reviews

90%
would recommend to a friend

Expert rating

Rating 3.9 out of 5 stars with 4 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-7 of 7 Reviews mentioning:
earpiece
  • Rating: 3 out of 5 stars

    Good but need improvement

    Posted
    Byron
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Not sure if I got a bad apple from the batch but from the start these headsets were giving me connectivity issues, audio issues where some playback would still come from my computers speakers and others through the head phones, and the quality of the headsets themselves feels a bit cheap. I say this because any movement I make looking left or right or even tilting my head I hear the plastic creaking and flexing and it's not like it subtle either, it's very loud into my ear and very distinct where it's hard to ignore. Quite honestly it sorta ruins the whole experience for me. The audio is really good and the surround sound works fantastic but imo the build quality is lacking or at least for my pair.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best headset I've had, still not perfect

    Posted
    Noah
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This headset is good in so many ways; incredible audio, good microphone for a headset, the logitech software to control their products is easy to use. I've assigned the macro buttons to pause and skip music, and I use the volume wheel consistently. The microphone automatically mutes when you lift it up, and stays away from your mouth when it's down (whereas other headsets I've had to put the mic in my mouth to even be heard). The only downside I've seen so far is the headset is a little uncomfortable when wearing glasses. The cushions push a little too hard against my head. I also have ears that stick a little bit away from my head, and they feel a little sore after hours of use. These are the only downsides, and they may not be downsides for everybody, ultimately not making me take a star away.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Improved Build Quality From G933

    Posted
    andy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My previous headset was the Logitech G933, which I had gone through a few of due to poor quality control. The last G933 I had lasted over a year before even more issues crept up again, but luckily Best Buy's protection plans are high quality. I'm on my computer with my headset on for 10-15 hours a day on the regular. I have somewhat large, awkward, sensitive ears, and it's incredibly difficult for me to find a headset that'll be comfortable for that long. The G933 did that. When I came in to replace my G933, I was surprised to learn that they were no longer available, but the new model - this G935 - was on the shelf. I did some quick research and decided to give it a shot, and I'm glad that I did. The G935 is even more comfortable for me than the G933 was. The G935 has these really soft memory foam-like pleather-ish looking ear cups; something that I was very much put off by when I first learned it, as I found the mesh material on the G933 to be good for me and have historically had issues with pleather ear cups, but these are soft and don't heat / sweat up (if that makes sense) terribly like some previous headsets. The build quality of the G935 is much, much better than the G933. Where the previous model squeaked often, this one hasn't made a single unpleasant sound. The power switch is still a little wobbly, but it doesn't affect the functionality of the product so it shouldn't matter. The volume dial is good enough for my uses, but be aware that it's pretty sensitive if you're trying to fine-tune your volume to an exact number using just the dial on the headset. The micro USB charging port on the headset is solid, which isn't something you'd expect to be brought up, but this was another weak point on the G933 that was addressed with the G935. The micro USB cable that came with the G935 is shorter than the one that comes with the G933 - now, this would normally be a downside, right? Well, the cable that came with the G933 was so incredibly long that it was cumbersome to set to the side while not charging the headset. The G935's included charging cable is still decently long without being a burden. The sound quality is also an improvement over the G933. I'm no audiophile, so I can't really elaborate much on that, but when you try it out you'll hear the difference. My one and only point of contention with the G935 is the fact that it requires somewhat buggy beta software - Logitech G-Hub - to configure. Luckily, unlike its predecessor (Logitech Gaming Software), it doesn't need to be kept open for the headset to function properly. So while I'dn't deduct any stars for this, it's something you should be aware of when purchasing this (install G-Hub to configure, close it when you're not changing settings). I'd recommend this product to anyone looking for a decent headset for lengthy gaming sessions, including those of us who have had issues finding headsets comfortable enough for awkward, sensitive ears. If you had issues with the cheap plastic G933 before, give the G935 a shot - this headset is an improvement in almost every single way.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great sound, good comfort & quality

    Posted
    GoGatorsInCA
    • Tech Insider NetworkTech Insider Network

    These wireless headphones are amazing! Compared to other headphones that I have used before, the sound quality of these are awesome for gaming and everyday personal use. For myself, this includes PC and Xbox (for console, you do have a wire to connect to the console remote). Although the quality of sound on these are great, I really like the customized RGB+ lighting you can do. In order to customize the RGB+ settings, you do have to install some Logitech software, but if you have other products of Logitech, you can actually "sync" your colors so that everything matches up (I did this with my computer mouse), which is pretty convenient. This software also allows you to customize sound settings and color settings across the board, or you can customize for each individual game you play (on PC). Comfortableness-wise, I do think that these headphones could be a little more comfy around the ears. While the headset can be adjusted for larger heads, such as myself, the material used for the "over the ear" would be more comfortable if it had a little extra cushion or if it was made with a softer material. Additionally, I do think the "quality" of the headphones could be a little better. The side panels and the "on/off" button on top function as they should, but I think the material used here could also be improved. Make no mistake though, these headphones are as durable as others I have used. Overall, pretty good headphones and ones that I have enjoyed, and will continue to enjoy using.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Wireless, but not for console

    Posted
    JorgeST
    • Tech Insider NetworkTech Insider Network

    After opening these headphones I was super excited to have a nice wireless set of headphones that was console compatible and also works with my PC. There are 2 areas which align to my overall rating of these headphones. 1 - The sound for these headphones are very sold, the base is deep and the treble is crisp. The microphone on the headset also snaps up and out of the way everytime you chose not to use it. The design overall of these headphones is very nice and purposely designed for gaming. 2 - As mentioned above, I was pumped for headphones that were compatible with my gaming console. I was wrong, and after trying to sync the headphones for nearly 30 minutes I finally took to the internet which told me it was not compatible unless they were plugged in via mini plug. Yes, you head me right.... these wireless headphones only work for console when plugged into a mini cable... which basically turns them into normal pair of ear buds. But thats not all, when I did plug them in via mini plug the build in volumne/mute controls didnt even work. This was beyond frustrating. On the other side, I did test them on my PC and they worked perfectly., and all buttons integrated perfectly into my PC gaming experience. All in all, worth picking up as long as you are not intending on using them for console gaming.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Just an all around bad experience

    Posted
    TechnicallyCorrect
    • Tech Insider NetworkTech Insider Network
    • Top 250 ContributorTop 250 Contributor

    What a disaster. Uggh. I normally love Logitech products but there are so many issues here. Logitech clearly states this is compatible with Xbox One but this simply is not - at least not as you would expect. So this is what happened : - I charge up the headset per the instructions. - I switch the headset wireless switch to off per the instructions. - I plug in the headset via the 3.5 mm and check my Xbox One audio out settings. Everything is as it should. - I get sound in one ear and the boom mic does not work. - No matter what I do , I cannot get the sound to be in stereo not get the mic to work in chat mode. - I contact Logitech for technical support per their letter they included in the headset I'm to review. - I do not hear back from them so I reach out the Bestbuy insider network ( for a second time, I let them know I was having issues. @@@@@@@ - Bestbuy reaches out to Logitech. - A few days later I hear back from Logitech. - In the time when I first tried to get the headset to work and while waiting for Logitech to respond, I looked over their website and instructions . - Logitech states to go to www.logitech.com/support/g935. That does not take you to the G935 support, it brings you to the general support page. Then you have to search for it. Logitech, check your links before you send out product info. - The instructions state that you may need an Xbox One Stereo headset adapter. That is probably why I having the issue. But guess what? Microsoft discontinued the adapter last year. - I did sign up to their support page and register the product. I went to sign back in but forgot my password so I reset my password. However, the reset link that was supposed to get in my email did not arrive . - Their website does not work with Chrome on the Mac, I had to use Safari. - Logitech did respond and this is what they actually communicated to me "To help you I would like to ask if you have tried any fix on your own? Here are some troubleshooting steps for this issue. If you have tried it skip the step. 1. Unplug / re-plug the USB cable 2. Try other USB 2.0 port on your computer 3. Increase the volume of the headset. 4. Try using it with and without the Logitech G HUB 5. Uninstall/reinstall Logitech G HUB https://support.logitech.com/en_za/product/g935-wireless-7-1-surround-sound-lightsync-gaming-headset/getting-started 6. Try using the 3.5 mm analogue jack 7. Try a different computer or audio source " That is their email verbatim. The first question they ask is if I tried to fix it on my own. Are they kidding? Increase the volume? What, really? The rest of the email is canned , scripted responses and clearly they did not even read my email. As of this moment, I still cannot get the headset to work. I'm not going to back and forth with a tech support rep if my initial inquiry is not properly looked at and thinks telling to increase the volume is helpful. Even putting that aside, is Logitech serious marketing a product to work with an Xbox One but you it requires additional purchases for an item that is no longer made ( the Xbox Stereo headset adapter. @@@@@@@ Take a look yourself, it's discontinued everywhere including Bestbuy and it's not on Xbox.com under accessories. This was one error after another. This should not be marketed to be compatible with Xbox One and Logitech should really do a better job of vetting their product before it comes to market. I've always been a fan of Logitech but the lack of product support and accuracy is inexcusable.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    great sound

    Posted
    cad8099
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    Ok let me start with stating that I love the sound on these. Its amazing. Will get to that later though. So first a few things that makes me give these a 4 star. One big one for me is the range. They say 66 feet or so about. However, I can't go more than 25 feet away and they cut out and break up. Being a 2.4ghz system I would have thought they could go farther away. But that was not the case for me. The light configuration on these is not the best place. You have the logo on the sides and then on the back a light string on each cup. Its thin and hard enough to see let along on the back. So, if streaming for instance, stream can't see. It is not wireless with Xbox on. Have to connect the 3.5mm cable still to the controller. One thing I don't get on these also, is that there is a mic mute button on the back of the headset. I say this, because you can mute the mic just by lifting up the mic. So, it's a double button. For me, I think they would have been better off adding a sound mute for the headset all together over having 2 mic mute options. As it stands, there is none for that other then to power them off. Which then can take a second or so. Or have made it so it would tell you the battery power or something. Just I feel it could have been something over muting mic. Feels a bit loose, when I lean forward, they want to slide off. If you want to stream, you have to get a third-party software on pc if you use a 2-pc system to stream as these do act like there own driver. Now for some reasons I enjoy these. Obviously the biggest being just the sound quality itself. I am 95% deaf in left ear and 50% in right. These are louder then my other headsets I have used and have. As well as the surround sound is great. I have a lot easier time knowing what direction things are happening from. They are wireless with pc, so that is nice to have. Just at least my set does not have range. Love that you can mute the mic from lifting it. And it has a red light on the mic to let you know when muted. The mic tip pulls out as well if you want. The mic is also not to bad being on a headset. And mic is not so long that it comes all the way around in front of mouth so can eat. Like that you do have 3 buttons to set up as you like. So, I chose to select one to go with my push to talk button so if I am not next to keyboard can still talk. The other is set to mute headset sound. And the last I kept as one of the defaults which is the surround sound. But will probably change later. I changed them because you can do the defaults thru the Logitech program. The defaults I changed where to change the color scheme and I believe to change how the sound comes thru. I like that the volume is a wheel. So, you just slide it up or down. I like that the usb part can be stored inside the earcup. And that the outside of earcups have a plastic magnet piece that comes off. This seems like something that in the future possibly can purchase replacement pieces with custom designs or colors. The charging cable is a good length so you can charge and use at the same time easily. The Logitech software allows a lot of customizations to be done and allows to easily sync with your other Logitech gear if you have. I love orange and its nice to set up my keyboard or mouse and then have everything sync with that. Overall, even with the few negative things I stated first, I like this headset so far, the best. I have had razor, and Sennheiser headsets for gaming as well as other headsets like Bose, Skull Candy's etc. For me, sound is the most important, especially being deaf, and these are amazing in that category. If the range was farther (could be my set) then I would easily give 5 stars.

    I would recommend this to a friend