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Customer Ratings & Reviews

Logitech - Harmony Elite (Remote Control and Smart Hub) - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 2982 reviews

89%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 112 Reviews mentioning:
  • Rating: 2 out of 5 stars

    Expensive Experience

    Posted
    SuperMishra
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Amazing remote. Not so amazing price. Sure, it will make your life convenient and automated, but considering the price - not so great.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Expensive but worth it

    Posted
    troutmask71
    • My Best Buy® MemberMember

    This is not the least expensive option and is probably overkill for most. But it is honestly the best remote I have ever used.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great remote but comes at a premium

    Posted
    jjk1200
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Love the home controls and being able to turn off my smart lighting from the remote as well as set a tv backlight to come on with remote activities. A bit on the pricey side though.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    RF capable, pricey, buggy, support so-so

    Posted
    GG33
    • My Best Buy® MemberMember

    I've been working with technical support for seven months now, An issue that I've explained to them and verified with them is definitely a design problem. The remote software seems to have some incompatibility within itself, when the remote screen sleep time-out is set during normal use the unit becomes unresponsive for 30 - 60 seconds periodically. This is not acceptable at this price level.The advanced "white glove" support team is not able to fix the problem with a software update and they have not offered a suitable replacement...I guess because it can not be resolved without updating the hardware. I pointed the problem out to them after I became aware of the issue soon after purchase but they continue to tell me they are working on it...I am well out of the Best Buy warranty, my only hope is Harmony Logitech will stand by the product if this is not resolved. Very pricey for so so product.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent remote

    Posted
    Mike14217
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    ,A little expensive but worth it to control all my electronics and anything I may add in the future.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    seems to be well functioning

    Posted
    mutka
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    very costly...would like a less expensive remote that does the same

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    not user friendly and too touchy a touch screen

    Posted
    ruger
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    toofifficult to understand some screens; instructions tutorials lousy; screen way too sensitiveand alittle pricey to be so unfriendly

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Very cool product

    Posted
    Krista
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I like this a lit but its very expensive and over priced

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Expensive, However worth it

    Posted
    Eagle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is an expensive remote, however it is worth it. It is easy to program once you get a hang of it. There are apps for smart phones and tablets, this is handy since one doesn't have to use the remote. A very neat feature is, I can use the App remotely to start/stop etc when a family member is not too familiar and I am out or we have guests.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great remote

    Posted
    Ryan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It's expensive, but has worked flawlessly with all my components.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not really worth the money

    Posted
    Gmando
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had an earlier version of this and except for ripping through batteries and needing to be rebooted frequently is worked fine. This unit is finicky. As an example it keeps turning on my blue ray player when I try to use the smart TV function. For such a pricey unit I expect seamless operation.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Just another sub-par way over priced item

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This universal remote is very inconsistent, it jumps around due to it's sensitive touch and I still have difficulty accessing my FM toner and a few other devices.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Expensive but worth every penny

    Posted
    Keto
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This remote is fantastic. It's expensive and I wasn't sure it would be worth the price. Absolutely is worth every cent. Everyday I use this remote makes me so glad I bought it. It's perfect!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Pricey, but cheap if you need IR and RF in one dev

    Posted
    Mannixx
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I moved some of my stereo equipment to a closet and I was considering either to extend the wire from the hub to the dongle (about 50ft) to operate TV with my Logitech home remote, or upgrade the home version to the one capable of both IR and RF. Ended with upgraded version and solid setup. Everything works great now, but I have couple of complains. One is the price, and two -the remote itself seems to be very sensitive to accidental touch, but selecting an item on its screen takes great precision, For $350 this is very expensive remote, yet the cheapest one on the market capable to do RF and IR simultaneously, also love the ability to update the device over WiFI, without the need to connect the hub to the computer. Battery lasts about two days.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worthless, had nothing but problems with it

    Posted
    cgmatos
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Had to send it back did not work, not worth the money! Do not recommend this product.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy to use

    Posted
    Abcd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    First time setup was straight forward. 250 is a little pricey but presets control all equipment in theater room

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Too difficult to figure out

    Posted
    Rick
    • Verified PurchaserVerified Purchase

    Instructions not easy. Still can't get it to work correctly and for the money I paid it's a little nuts

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    One of the best

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The is one of the best universal remotes available. It's a little over priced and can get tricky on the set up/ programming.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy to use

    Posted
    Jollygreengg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Harmony Elite is expensive but is very user friendly. Rids you of the multi remote problem.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Remote hardware fails

    Posted
    Sledge
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Had this expensive remote 1 year, remote has completely failed and will not sync with hub and now can't even be recognized by the computer when plugged in by usb. Save your money unless you only want to use it for a short time

    No, I would not recommend this to a friend