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Customer Ratings & Reviews

Logitech - Slim Combo Keyboard Folio Case for Apple® iPad®-Front_Standard

Customer rating

Rating 4 out of 5 stars with 328 reviews

75%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 328 Reviews
  • Rating: 2 out of 5 stars

    Good while it lasted

    Posted
    Haveben
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is a great case. I used it daily. The keyboard is lit and there is a holder for the Apple Pencil. After 6 months, it developed a short in it and quit working. Some of the keys wouldn’t work at first. Then it wouldn’t charge unless you would apply pressure in a specific place. So, I contacted Logitech support to get it fixed. It is still under warranty. It has been a ridiculously inconvenient process. Emails going back and forth. Having to provide information available since my initial contact as well as continuing to explain things like knowing the operating system version of my iPad is irrelevant to the short in the keyboard or following a bunch or steps to reconnect the Bluetooth doesn’t fix a short in the keyboard. Needless to say, the last contact was telling me that they were sending it for internal review. Dear God, as much time as I have spent dealing with this, I could have earned enough money to buy a new one. I even offered to send in the keyboard, on my own dime, so their technicians could open it up and see that there was no damage caused by me. They never even acknowledged my proposal. Why is it that you must go through this much of a hassle to get Logitech to honor the warranty they provide. If they were not going to honor it, why even provide it? I would give the case a decent rating, the price is pretty high and the support is unbelievably lousy. Internal review... to decide if they will honor the warranty they provide the end user... really? I recommend the keyboard, but just be aware not to expect help from Logitech if it is defective within the warranty period.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy

    Posted
    Becks
    • My Best Buy® Member

    The only thing worse than this keyboard is Logitech’s Customer Service. I bought the keyboard for $120 from Best Buy in August because a keyboard was required for her school-issued iPad (new). School started in September. Several keys quit working by October. I called Custoner Service in November. They were very nice but it took a month for them to send a replacement. The replacement quit working within a couple weeks. Several keys quit working again and the whole keyboard wouldn’t re- pair with the iPad when we tried to reset everything. Logitech Customer Service said they preauthorized sending another replacement. Instead we got a email asking for more details. When I called again, they said again that they would immediately send a replacement. We got an email saying shipping was in process. We waited three more weeks and finally got an email saying the case was “resolved”. According to UPS, they never received a keyboard from Logitech. My daughter’s school year is half over and she needs a working keyboard now. I asked for a refund. They sent an email saying my 30 days from purchase had expired. That was it. No offer to actually “resolve” case, finally send a working keyboard, or any effort whatsoever to care of the customer. Their reps are nice on the phone, but this company knows nothing about making a quality product, timely service or putting their customer’s needs first. DO NOT BUY LOGITECH

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Design that is lazy that will drive you crazy

    Posted
    jvang

    For $120 this case for the 5th/6th gen iPad is NOT WORTH it. The one imperfection is with the magnetized keyboard which does not stick well to the iPad. I've owned this case for less than 1 hour and the keyboard has fallen twice already (I didn't get the $20 BestBuy protection plan either). Though the keyboard is still working, as you can imagine, continual detachment of the keyboard by accident will surely render the keyboard inoperable. Since the keyboard will likely fall off, I'd highly advise getting a screen protector as I doubt the outer shell will protect your screen, especially if the iPad falls flat on the side of the screen. The keyboard's keys themselves are not attractive; they keys are squared giving a cheap finish look and feel (at least try to copy the Apple round keyboard style). The charging wire that comes with this case (yes, you have to charge the keyboard) is very short; about a foot long give/take and you will need your own wall adapter; I'd imagine if you have to work and charge, then you'll need to purchase a very long USB wire. Overall, the case looks too thick and bulky; forget about the idea of carrying around a slender, slick iPad; you're going to be known as the person with a big flat brick; extremely unaesthetic. The only good thing about this case is the concept of it; a case to protect with a keyboard and pencil holder. But this is a design that is LAZY that will drive you CRAZY for the price and imperfections you'll have to tolerate. I'm returning this tomorrow!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Worth it!

    Posted
    Benjie

    Just picked this bad boy this morning. PROS: -Backlit keyboard -Soft/fast key touch -Keyboard is detachable -Multiple viewing angles -Protective/durable case -Pen holder -Sleek look and feels good CONS: -A little bit pricey -I don’t like the button key at the bottom left corner (it pulls up a keyboard setting like the emoji or on-screen keyboard -Hot key limitations (I like doing ctrl + left + delete but doesn’t work, only CTRL + left highlights the previous sentence. -The kickstand on the back can be a little annoying to set up. Wish it was easier to open. -The keyboard hinge/magnet is not too strong so it could come off pretty easily. I was debating between this slim combo or the slim folio. The slim folio is $20 less, but I think spending for the extra $20 was worth it for this case. It has the backlit keys, it’s deattachable, and has more viewing angles, The only thing I kind of dislike, is the the keyboard has the keyboard setting at the bottom left. I don’t know if you can re-map it but I can find that it being a little awkward for some people. The keyboard feels great to type on, I had an amazon bluetooth keyboard case and I can definitely tell the difference/quality. It is expensive for a case, but I think you’ll get your money worth with the quality, functionality, and durability.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Works for a day..

    Posted
    cng1
    • My Best Buy® Member

    I loved this keyboard at first. It was exactly what I wanted and allowed me to carry my iPad vs a laptop around as I commute for work and go to school. Week 2 of the first case, keys started sticking and it intermittently worked. Logitech support offered some ways to resolve - then it would not even connect by bluetooth after that. Took 4 weeks to receive a replacement after a warranty claim. The new one arrived and I was hopeful - worked for one day last week and already is worse off than the first version. This product is a hit or miss and I have missed on both products. Be wary of reviews for people who have just received product. I am in an online forum and there are many people facing the same issue of this product after 2-3 weeks. I'm past the point of the best buy return so now I am stuck with an expensive keyboard that does not function and I cannot afford to replace.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Logitech, you should be ashamed!

    Posted
    jlw3618
    • My Best Buy® Member

    Bought this keypad case for my 6th gen IPad in early February from Best Buy because I liked the ability to separate the case from keypad. All was good until various keys stopped working within a few days of purchase and after only very limited use. The case/keyboard were NEVER dropped, exposed to moisture, or electrical spike. Random keys just stopped working. Very disappointing. WORSE: I could not return to Best Buy as I was traveling for work. Upon return, Best Buy advised they do not honor the Logitech warranty and I would need to go directly to Logitech, but Logitech does NOT offer the option to request a refund or exchange on their website, and their Customer Service is useless. Logitech, how dare you sell a product for over $100 that fails in days and can not be returned or exchanged without jumping through multiple hoops. Stand behind your product or stop selling it until you get it right!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Keys stop working. Replaced. Happened Again

    Posted
    Denise
    • My Best Buy® Member

    I purchased the Slim Combo in mid August 2018 for my 6th Gen iPad. I wanted a keyboard/case with back lit keys. Initially it was great! Everything I wanted. Keys were the perfect size with the feel of typing on a real keyboard. About 6 weeks later the 'delete' key stopped working. Days later, multiple keys stopped working. I attempted to return it to the store, but was told I had to go through Logitech because it was greater than 14 days. After trying all of the recommended "fixes," I submitted a support ticket and Logitech promptly sent out another keyboard. As you might have guessed, the same thing happened with the replacement about 4 weeks after I received it. Although their customer service team was quick to respond and replace the first Slim Combo, I can not rely on the product and requested a full refund. Go to their website and look at the knowledge base for the Slim Combo 5th/6th Gen. It'll convince you to look elsewhere for a keyboard case.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great Idea poor execution

    Posted
    Bdub

    I was initially really excited about the Slim Combo for my 6th generation Ipad but that excitement died pretty quickly. Within 2 weeks the keyboard started working very poorly. The A, and C key as well as the Spacebar would only work maybe once every ten times. Then they quit working altogther. I tried to contact Logitech but they didn’t help at all as it took a week to get a response, which essentially amounted to: power the Ipad and keyboard off. I ended up taking the keyboard back to Best Buy. Best Buy was very helpful and they gave me a store credit as I was past the 15 day return window. There weren’t a whole lot of options in the store that I could try so I went with a Slim Folio as a replacement and I have been happy with it so far.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Keys stopped working/terrible customer support

    Posted
    mcgee14
    • My Best Buy® Elite Member

    This is the second case I purchased (same model). The first one I dropped from a short distance, and the keys broke off. I figured this was my fault, so I didn’t complain - though I feel a drop drom about 3 feet should not damage the keyboard. I went and bought another slim combo, as I like the design. This time, random keys will stop working. I filed a claim through Logitech under the warranty (purchased in Oct. of 2018). They ran me through some trouble shooting, which did not fix the problem. After a week the keys started to work again, so I let Logitech know this - they closed my warranty claim. Now they keys are acting up again, and I’ve been tryin to file another claim. Logitech’s website keeps looping me through the claim process, only to have error messages pop up when submitting.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great concept, poor execution

    Posted
    Abhinav
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I got this for my 6th generation IPad. It fits great and the keyboard is really nice to type on. I also love the flexibility of being able to detach the keyboard from the iPad. Unfortunately some of my keys stopped working in the third week of use. Fortunately I had purchased the GeekSquad warranty and BestBuy gave me a new replacement. However they charged me again for the GeekSquad extended warranty on the replacement - which I don’t understand. If I bought the warranty and the product broke within the contract period (which is 2 years) why do I have to re-buy the warranty on the replacement? This almost sounds like a deductible.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Makes using an iPad infinitely easier!

    Posted
    Gerry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I am inordinately pleased with the efficiency and utility of the Logitech Slim Combo case for my first iPad. I type, and having an attached keyboard is a major efficiency boon. While I am very well aware that the iPad has a built in keyboard, this add-on gives it more of a "computer-like" feel and look. The Slim Combo is a major time saver and makes data entry vastly easier for me, plus using it does not obscure any part of the iPad screen. I certainly do not mind the additional protection that it provides for my iPad either.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Keyboard broke

    Posted
    GreenMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Several keys on the keyboard quit working in less than a year. The Best Buy store I bought it at would not allow a return or exchange in person despite having a receipt. Store told me to contact Logitech. Logitech website was difficult to navigate and impossible to file a claim online. It would take me in circles and give an error message. Left me in a difficult situation having to order a new keyboard online from a different company so my child did not get behind on their school work.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    On third one in 6 months

    Posted
    JohnGalt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Great concept, but we are on our second replacement unit in less than six months. Within the first two months, several keys stopped working. Then with the replacement unit, it just stopped charging/had no power. As a case, it’s pretty solid, but we’ve obviously had bad luck with the keyboard itself. Logitech has been easy to work with from a support perspective, but what happens when we hit the 1 year mark and we are out of warranty? At $120, I expected far better quality.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Some keys do not respond

    Posted
    PoorYorick
    • My Best Buy® Member

    Purchased two months ago. During second month of use on my 2017 iPad, certain keys stopped working. Thought it might be a low charge on the battery causing some keys to stop working, but removed this possibility after fully charging batt. Other reviews have indicated same keyboard issues. Probably too late for a return. Logitech's product run has apparent issues with this keyboard. Would not recommend.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Overpriced, Constantly Malfunctions, Not Worth It

    Posted
    Lyra
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I honestly like the design and sturdiness of the case, and I like the way the keyboard writes but... the keyboard constantly malfunctions and keys stop working. I've already gotten one replacement and within two months it happened again. I don't understand why this product is so expensive and can't be bothered to actually work???? It's so frustrating and at this point, all I want is my money back. Don't buy this, you can find something better that actually works.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Logitech keyboard

    Posted
    Biggievet
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I like the backlight feature. The feel of the keys is very good. I am a hunt and peck typist never having learned to “keyboard” I have tried other brand keyboards with my IPad but they never lived up to the Logitech quality and I always came back to Logitech. I do not know how long the battery will last because it is not rechargeable on this new keyboard and the instructions say to pry open the cover on the keyboard and replace the battery when necessary. We will see.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Clean lined and simple...

    Posted
    GoToGirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I've various versions of iPad cases meant to protect the screen and also cushioned versions with keyboards. Logitech, even with it's attached keyboard is lightweight and compact which makes a difference when I'm traveling. Every little oz. matters when seeking to travel light. I feel confident my iPad is safe but can maximize my work experience with efficiency between gates thru flights.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    A bit disappointed but not a bad product

    Posted
    Juan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This case is very solid, it actually add a bit of weight but that is not so bad. The keys feel very, very well and it connects to the iPad in a breeze. I really like that the keyboard can be detached from the iPad, the magnet is not strong enough. Unfortunately exactly after one week of using it, the keyboard became unresponsive, several keys stopped working and it was not that easy to connect with the iPad. I returned it

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great case but horrible keyboard

    Posted
    AJSosa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The case looks really nice and the keyboard looks great too, but the keys have given out after 5 months of use. Looked at reviews too and now see others are having the same problem. Tried fixing it with Logitech but they just avoid trying to do anything with the warranty. Stay away from it because it’s just an overpriced nice looking case with useless keyboard.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great case!

    Posted
    BestBUYER
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This product has a very solid build to it. Sleek and also has a detachable keyboard. The only downside would be when folding the keyboard under the screen to use it as a platform it only stays straight at a certain angle then will fall. BUT you can just remove the keyboard and use the back flap as normal, it just means you have to put your keyboard to the side. All in all very good product with a great feel to it.

    I would recommend this to a friend