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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 33 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers highly value the product's ease of use, reliability, and straightforward installation. Users find the product easy to install, connect, and integrate with other smart home systems. However, some customers have noted that the switch requires a neutral wire, which may be a concern for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-33 of 33 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this switch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup and control is very to do easy. Works well too.

    I would recommend this to a friend
  • Cons mentioned:
    Neutral wire

    Rated 2 out of 5 stars

    Couldn't use due to neutral wire requirement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have other Lutron Caseta products and this switch looked like a good fit since I didn't need a dimmer. Unfortunately, this model requires a neutral wire, which isn't possible in an older home like mine. It's puzzling because other Caseta switches don't require a neutral wire.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Haven’t Installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is harder to install than I thought. Purchased this for a 3 way switch with a remote for the other switch and followed the instructions. Didn’t work. Now I’m trying different wire connections to figure it out. I may use this elsewhere.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    New PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy to replace an existing PC. Great manufacturer and intel I 5 processor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well know product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item did not synched with ARRIS modem/router. It concluded that the ARRIS is not communicating consistently with the smart gadget.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Expensive but works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have these controlling multiple lights and ceiling fans throughout the house. Work as advertised and love being able to co from everyone through Siri and Alexa

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    easy solution for controlled lighting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my only complaint is the installation, if you are not comfortable working with electricity contact an electrician.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart Switch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using Caseta switches for home automation. Love them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added the to my system for both bath rooms. Perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this with holiday offers and it working great so far.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Neutral wire

    Rated 1 out of 5 stars

    Too expensive in comparison

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought being a product from Lutron Caseta family this may not required neutral wire but this switch requires more wire than other smart switch. So had to return

    No, I would not recommend this to a friend
    • Brand response from lutron
      Posted .

      We're sorry to hear that. We would like to hear more from you about your experience to see how we can help. Please reach out to our dedicated Customer Satisfaction team at: [email protected], or call us at: 1-844-LUTRON1. We're here 24/7, so please call us any time. lutron

  • Cons mentioned:
    Neutral wire

    Rated 1 out of 5 stars

    Requires neutral wire

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Requires neutral wire unlike the dimmer switches I ordered from caseta. Disappointed the description didn't mention it.

    No, I would not recommend this to a friend
    • Brand response from lutron
      Posted .

      Hello, thank you for your feedback. We are sorry to hear about the difficulty you encountered with purchasing your Caseta product. We strive to be as descriptive and accurate as possible in our product literature to provide as smooth of an experience as possible for our customers. If you would like to discuss alternative control options that better suit the needs of your application, you can reach out to our 24/7 support team directly at 1-844-LUTRON1, or our dedicated Customer Satisfaction team at [email protected]. lutron

  • Rated 5 out of 5 stars

    Great smart switch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a mix of Lutron Caseta and GE z-wave smart switches in my house, managed by a Wink hub. The Caseta switches have a better build quality, and they run slightly smaller than the GE switches (and other z-wave and zigbee switches I've tested), which makes them fit much better in older outlet boxes, which tend to be a bit tight.

    I would recommend this to a friend
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