Customer Ratings & Reviews

Struggle with saving documents on one drive versus computer.

Expected better workmanship. Light sources show from under keys.

Might be good for people that don't do much on a computer but otherwise if you open a couple apps, it really doesn't run well. Not enough ram for anyone that would need a couple windows open at once for work

Delivery delayed buy a day despite advertising next day delivery.

Great product but already one of my keys not working

This Mac is the worst I have ever bought and I have more than a few. The Geek Squad made it even worse. I would never buy anything ever at Best Buy.

This Mac is awesome. Best Buy got it to me on time.

Transfer of data by the Geek Squad caused a plethora of problems mostly involving passwords that did not transfer. I spent the week trying to resolve the issue.

The product looks fine but some compatability issues going on. It's like going back in time, with more power. M1 chip is great but no compatibility with a lot of business applications.

Pros: 1. The keyboard is the best out there 2. The screen is unbelievably good 3. Everything is buttery smooth thanks to the M1 pro and 16 gigs of ram 4. Mind-blowing battery life Cons: 1. Only 512 gigs of storage, the base model 16 inch should start at 1TB in my opinion

I do not like this computer. It doesnt have the ports i need and requires adapters to run my peripherals.

I purchased an open box item for this one. Actually, the condition was "excellent-certified". However, the product quality was poor. The battery capacity had already faded down to 96% and I received the product with 10 battery cycles with a scratched charger. I personally recommend buying new items from BestBuy, not open-box items.

Key on keyboard was chipped when I opened it up out of the box!!!!! Don’t buy computers from here

not at all good product, its not Greek squad certified. tried to refund 10% but not satisfied , returned the item.

Had it for 2 weeks some application that I been using for work still not compatible with the m1 pro chip.

Terms and conditions to product sale not clearly communicated when credit issued. Sale completed at time of applying for credit in store. No terms were agreed on. Another customer was helped with no I. D. This customer Was included in sale because they had vehicle. This process wasn't adequate for me.

It’s a Apple product so no issues here yes yes yes

this is the best laptop i have ever owned. it fixes every flaw that my 15 inch macbook pro 2018 had. the screen is amazing. the battery life is amazing. the performance is amazing. the keyboard is amazing. the port selection is amazing. it doesn't get hot at all. i have been a mac user for a while and it is strange to have a mac that trounces my pc laptops in every category.

20 days after I bought it the right speaker started sounding blown even at a low volume. I found that a number of people are experiencing this. Unfortunately, Best Buy has tiered system and not a flat return or exchange by date. I was unaware their policy had changed. 1/2 star for Best Buy 1/2 star for Apple

I miss my old laptop. Not very impressed with this Mac. Touchpad is stiff and overall is not as easy to learn and operate as my previous HP laptop. Would not purchase again.