Appliances Memorial Day SaleEnds 6/4.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 68 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

93%
would recommend
to a friend

Customers are saying

Customers recognize the Premium (5-Devices) product for its robust malware protection and user-friendly interface. Many users appreciate the peace of mind it provides and find it reliable. However, some customers have experienced download issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-68 of 68 reviews
  • Rated 5 out of 5 stars

    Great Anti Virus Program

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd year of this program and I am very pleased with the program and all the upgrades to keep it current and save.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is exactly what my computer needed My computer is protected now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working great!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it is working great! No more popups or unwanted adds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good malware software

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and reliable antivirus/malware software. Recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great anti virus software

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use software with easy to understand interface

    I would recommend this to a friend
  • Cons mentioned:
    Download

    Rated 1 out of 5 stars

    Not recommend digital download

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only gave this a one star review because I purchased it and after contacting Best Buy support still can’t get it to download, keeps giving an error on their download site.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Download

    Rated 1 out of 5 stars

    Frustrating to Download

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was never able to download. Was very frustrated run round trying to get it download it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer beware, no refunds on this product even if d

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont buy this, I purchased digital. Then received email from best buy with instructions. The instructions gave link to Malwarebytes and said use product key to set up. There was no product key so could not set up. Call best buy and they said there are no refunds for digital downloads. So if something does not work you cannot get refund. Dont buy digital downloads on Best Buy, I warned you, it is scam. And Malware bytes does not have help line so you have to fill out ticket and wait a couple of days to hear back to get hooked up.

    No, I would not recommend this to a friend
Sponsored