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Customer Ratings & Reviews

Maximum Security (5-Devices) (1-Year Subscription) - Android|Mac|Windows|iOS-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 208 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-7 of 7 Reviews
  • Rating: 1 out of 5 stars

    Not Satisfied

    Posted
    Dee123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased this product for my MAC and it does not work properly. It keeps telling me to update. How this keeps going in an infinite circle.

    No, I would not recommend this to a friend

    • Brand response

      Trend Micro

      We're sorry to hear that you are having issues updating your copy of Trend Micro for Mac, Dee123. Double-check the system requirements for the newest version and please let us help if you still have trouble updating to the newest version. trend-micro

  • Rating: 1 out of 5 stars

    Would not recommend

    Posted
    Software
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This software takes over your computer. Blocks everything and Geek Squad only supports certain types of this software. Horrible!

    No, I would not recommend this to a friend

    • Brand response

      Trend Micro

      We're sorry to hear that you felt that your Trend Micro security software restricted the ways that you want to use your computer. Don't forget that you can always adjust the settings inside the program to identify websites that you know to be safe so that they will not be blocked in the future. trend-micro

  • Rating: 1 out of 5 stars

    NOT HAPPY

    Posted
    xray
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    unable to download on my computer had voicemail when I call tech support . NEVER AGAIN. MONEY DOWN THE DRAIN

    No, I would not recommend this to a friend

    • Brand response

      Trend Micro

      We're sorry to hear about your experience, xray. It's very unusual that Geek Squad support is not able to help a customer download and install their software. You can also contact us and we will try to help. trend-micro

  • Rating: 1 out of 5 stars

    Horrible

    Posted
    Dee123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is a horrible anti virus software for mac users. I would not suggest it if you currently use a mac

    No, I would not recommend this to a friend

    • Brand response

      Trend Micro

      We're sorry to hear that you were not impressed with Trend Micro's security software for Mac, Dee123. trend-micro

  • Rating: 1 out of 5 stars

    Code

    Posted
    emaegf
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The code is it working. No one knows why. Not my usual experience with TrendMicro.

    I would recommend this to a friend

    • Brand response

      Trend Micro

      We're sorry to hear that you are experiencing issues with your activation code, emaegf. We hope you give us a call and let us help get your Trend Micro software working again. trend-micro

  • Rating: 1 out of 5 stars

    Not compatible with Malwarebytes.

    Posted
    KARRKFD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Not compatible with Malwarebytes. Can't install software until it is removed. No warning on box.

    No, I would not recommend this to a friend

    • Brand response

      Trend Micro

      We're sorry to hear that there was confusion about the interaction of Trend Micro and Malwarebytes, KARRKFD. Generally, it is not recommended to have more than 1 security program running on a computer. We hope you choose to use your Trend Micro subscription. trend-micro

  • Rating: 1 out of 5 stars

    The worst

    Posted
    AlKen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It did not work on my computer, and Bust Buy refused to give me a refund.

    No, I would not recommend this to a friend

    • Brand response

      Trend Micro

      We're sorry to hear that you had trouble with your Trend Micro software, AlKen. We'd be happy to help you; please give us a call. trend-micro