Customer Ratings & Reviews
- Model:
- MHW5630MBK
- SKU:
- 6512747
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Front Load Washer with Steam and Fresh Spin for its excellent cleaning performance, quiet operation, and ease of use. Many also appreciate the washer's capacity and build quality. However, some users have expressed concerns regarding the spin cycle's performance and the control panel's sensitivity. A few customers also reported issues with warranty coverage.
This summary was generated by AI based on customer reviews.
Not much different from its predecessor - except
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Maytag Neptune, replaced by next generation Maytag front loader, then it quit and I got this. The detergent drawer is flimsy to close and not as nice. The controls are a pain compared to my last Maytag. It cleans as well. Very unhappy: when delivered, it had a big ad stuck to the door that, when peeled off, left a huge bunch of sticky gunk that was very hard to remove. That shouldn't have even been on there - it wasn't on a showroom floor!
I would recommend this to a friend- Pros mentioned:Cleaning performance
Happy Thoughts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer has done well so far. So much so, that it actually turned a sleeping bag inside out while washing it.
I would recommend this to a friend Don't make the same Mistake I did.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Left a well running Maytag when we moved and decided to buy another. What a mistake. Best Buy sold me a 3 year old unit that Maytag gave me a hard time honoring the warranty. Nothing but problems. Good luck trying to reach someone at Best Buy. All agents are busy...try again later.
No, I would not recommend this to a friendBrand response from MaytagTeam
Posted .Hi Beware, thanks for the review. We regret to hear that your appliance is not living up to your standards and are happy to look into this with you. Please reach out to us directly via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you!
Best Buy Cheated Me!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for a new machine in May, less than 3 months ago, received floor model. Now the machine has problems and BestBuy will not replace it and Whirpool is giving me trouble because they say the machine is from 2018. I used 2 buy from BB all the time, I've been Elite Member for several years in a row, never shopping here again.
No, I would not recommend this to a friendBrand response from MaytagTeam
Posted .Hi BetrayedConsumer, thanks for the review. We regret to hear that your appliance is not living up to your standards and are happy to look into this with you. Please reach out to us directly at 1-800-344-1274, via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you!
Disappointment
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down 1 year and 1 week after purchase. We have been waiting a month now for them to get a part to fix it... and they cancelled 2 appointments to get it fixed already. Beyond upset at the quality of the product as well as they service they sold us when we purchased it.
No, I would not recommend this to a friendBrand response from MaytagTeam
Posted .Hi disappointment, thanks for the review. We regret to hear that your appliance is not living up to your standards and are happy to look into this with you. Please reach out to us directly via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you!
Maytag service is the worst
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed in this purchase. I have only had it for 6 months and today is the second time I have had to call for repair. Maytag is terrible to work with. It takes 2 weeks or longer for service and they refuse to replace it. You can only use their authorized service people. The machine is with out power and I can’t even get my clothes out. Will never by another Maytag appliance again!
No, I would not recommend this to a friendBrand response from MaytagTeam
Posted .We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates.
Issues after a few montha
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started breaking down after a few montha. Basin fills with water when not in use. Has caused a mold/mildew issue. Not much Best Buy will do.
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance
Great washing machine much better then 5 year old
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Front loading Maytag washer cleans great ant is fast
I would recommend this to a friend Functions well, but long normal cycle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer has performed well over first month of use. The only downside is a very long normal cycle (over an hour and a half) - longer than my previous Maytag or any other washer.
I would recommend this to a friendLove my new washer!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first front loading washer, and I was nervous to buy one. My experience so far has been great. My clothes are clean, and the water spins out of them nicely. No issues with load balance for heavy loads. The machine is louder than my old one, but the laundry room is far enough away that it doesn’t bother me.
I would recommend this to a friendDisappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ot the easiest to use and the manual is of no use The overall quality feels cheap I will not buy another Maytag washer
No, I would not recommend this to a friendBrand response from MaytagTeam
Posted .Hello NotHappy! We manufacture several different models with various features and accessory designs to be versatile in meeting the needs of most users. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you for providing this valuable feedback. We will pass this information along.
Terrible washer. Buy something else.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible washer. It traps water so it always has an odor and the Affresh cycle does not correct it. The rubber gasket needs to be manually cleaned after every wash or two and the detergent tray also has to be cleaned on a regular basis. 2-3 hour cycles. Buy something else. I loved my old top load Maytag but this one is a miss.
No, I would not recommend this to a friendBrand response from MaytagTeam
Posted .We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates.
SUCKS!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORST WASHER EVER. DO NOT BUY, bonus is that when it breaks, Maytag has the most terrible customer service I have ever seen or heard of. I am going on 2 weeks without a working washing machine and the next service date is 1/6/2022.
No, I would not recommend this to a friendBrand response from MaytagTeam
Posted .Hi Nikki, thanks for the review. We regret to hear that your appliance is not living up to your standards and are happy to look into this with you. Please reach out to us directly via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you!
Mostly satisfied.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We did not have the user manual. Overall, however, the installation went well. The time for the wash cycle is about 50 percent longer than the old machine.
I would recommend this to a friendhmmmm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned and operated this unit for one month - it is already leaking water out of the front door gasket. Less than satisfied.
No, I would not recommend this to a friendBrand response from MaytagTeam
Posted .Hi steve, thank you for your review. We regret to hear that your Washer is not living up to your standards. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/2L7ZSzG
Head of household.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Machine was not even two years old and the main board malfunctioned.
No, I would not recommend this to a friendBrand response from MaytagTeam
Posted .Hey Owner, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34h7fuZ
Shake rattle and roll.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worried this hunk of junk was going to cause tiles to fall off wall.After 6 + attempts to repair gave it away and I felt bad for recipient.
No, I would not recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this washer a few weeks ago it’s very loud also it shakes a lot . I would not recommend.
No, I would not recommend this to a friendBrand response from MaytagTeam
Posted .Thank you for bringing this to our attention; we regret you are having these concerns with your Washer. We value all of our customers and we would like the opportunity to look into this further for you. Please contact us directly via Facebook https://bit.ly/3Q9npvS or Instagram bit.ly/3qZoRdR. Let’s see what we can do for you!
So Efficient and Stylish
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the set and I must say that I am so happy that I did. They look amazing and the run fantastically. There are so many options for ensuring that your clothes are cleaned the first time. This was a great purchase!
I would recommend this to a friendJUNK
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, and best buy doesn't care AT ALL that it stopped working after a year.
No, I would not recommend this to a friendBrand response from MaytagTeam
Posted .Thank you for bringing this to our attention; we regret you are having these concerns with your appliance. We value all of our customers and we would like the opportunity to look into this further for you. Please contact us directly via Facebook https://bit.ly/3Q9npvS or Instagram bit.ly/3qZoRdR. Let’s see what we can do for you!