Customer Ratings & Reviews

1) My review of the purchase experience with Best Buy 2) My review of the performance of a new Maytag washing machine 3) My review of the appliance repair service offered by Best Buy/Geek Squad 4) My review of the appliance installation teams sent by best Buy 1) The initial purchase of the Maytag Washer (8/23/23) was a first rate experience with all items clearly explained and the washer scheduled for delivery and installation on 8/28/23. 2) The performance of the new Maytag washer was more than disappointing. Once installed the washer “seemed to function/wash/etc.” as needed for the next 5 days. Then (on day 5: 9/2/23) it stopped washing/functioning in the middle of a wash cycle. The “wash” indicator light remained “on” as everything else stopped. There was no way to clear/resolve this condition. 3) The call for repair assistance was made to Maytag Customer Service and to Best Buy on 9/2/23 resulting with an in-home repair call being scheduled with The Geek Squad for 9/7/23. 4) On 9/7/23 the “expected” in-home service call developed into a period of confusion where the Best Buy Appliance installers arrived to remove the malfunctioning Maytag washer instead of The Geek Squad arriving to repair the machine. In the midst of this confusion the performance of the “Installers” was first rate as one of them called the corporate “Best Buy Office”. Between the installer and the Office (with our agreement) an arrangement for a quick replacement of the failed machine was then scheduled for 9/11/23. On 9/11/23 the failed washer was replaced with a new one with no issues being experienced to date.

We wanted a simple machine without a lot of bells and whistles and that is what we got. Only complaint is limited product documentation. My old machine let me choose water temp for wash and rinse. This one lets you choose water temp but I couldn't find anything that confirmed my hope and suspicion that rinse temp would always be cold. Had lots of vibration on rinse/spin cycle. through trial and error, we determined we could pause the cycle, it would unlock, we could redistribute the load, and all would be well. Of course that means someone always needs to be in earshot of the machine when it is running. Not optimal for busy lives, but at least I now think I understand my options. Oh for the good old days..

So far, it's working well, though I don't like all the restrictions the machines place on how you have to load them. I prefer that the water dissolve the detergent before putting in the clothes, but this machine requires the lid to be closed and locked before it will fill with water. I also don't like the fact that you must use a second, automatic rinse cycle if you're using fabric softener. I do like the fact that it has an old-fashioned agitator. Since it won't let me open the lid, however, I can't tell if it's using a generous amount of water. It says it's "Deep fill," so I guess it is. I do think the wash time is inordinately long. Old Maytag washers used to be able to wash a large load in about 30 minutes. This one takes about 90 minutes.

The Washer seems to work well but I do not like the new model washers where the lid locks so you can’t see how it operates nor can you add any last minute items to the washer you forgot about. I would feel better if I could see the process rather than just trusting it is getting things as clean as I would like them to be.

This Maytag washer is a terrible washer machine. I would not recommend to any person to buy it. Makes loud noise when it washing and right now it’s broke down with my clothes in it and water. Can’t open lid to get my clothes out. I call customer service and no one can’t give me answers. I just purchased this washer 5/4/2024 and it hasn’t been a year with this washer. Very upset.

Washes extremely well. Large size. A little loud but it just may not be leveled correctly. Best Buy is coming out to take a look. Excellent customer service.

This washer is spacious and effective, but it's a bit noisy.

If you want a reliable washer. Dont buy this one. Had the washers for 4 months and it broke. The lid lock is trash. I couldn’t get it opened, after many Youtube videos i was able to reset it, however; it wouldnt start. Called Maytag, thankfully i was under warranty, they had a tech come out pretty quickly. I asked the tech what the issue was and he explained when the washer was assembled, they have some cable too tight and it rips off. Tech said its something that happens really frequently. May happen again. I was not happy to hear that. If i could save anyone else the hassle. Dont buy it. Oh before i forget, the start button is already wrinkled and ugly. Pick a washer with an actual button.

This is a very good machine at its price point. I picked this one based on its capacity and it having a deep water setting along with an extra rinse option. The deep water setting actually does fully submerge the cloths it water. The only cons are that it would be nice if it had an end-of-cycle chime and it is a bit loud overall but again at this price point… it is what it is. Tip: I slid an old bath mat under the machine between the feet and it noticeably quieted it down while running… acted like sound deadening.

great washer! I love the economy of it. And I love the size

I absolutely love this washer. Very efficient and can handle a lot of clothes for a cycle. Washer is easy to use

Large loads are great in this machine. Works well and spins out almost all water

Maytag washer… excellent choice Deep basket for comforters, quiet, push button technology.

The washer seems to do a good job and we especially like the large size. However, it wobbles a bit on spin and it is noisier than we think it should be. When it was delivered the tech said he could only level it from side to side (and not front to back) because the top of the washer slants. I am not sure it is level, which may be causing it to wobble and make noise. How do I get a tech to come check it?

Like the efficiency, big drum and spin that removes so much of the water from the clothes. Somewhat noisy.

Great price, our last washer lasted 18 years, hoping this Maytag does to! Like the capacity, quick cycles, very easy to use.

The washer does a good job, but you have to wait a little bit for it to get going.

About to put my house up for sale and my old machine (Whirlpool front loader) gives up on life. Cool. So, rather than spend 50 bucks a month at the laundromat (when did THAT happen), I decided to be an adult and get a new one. I'm not a rich girl so I did my research and settled on this one. It is a little loud but not terrible. Also, it's not hard to start like everyone says in the reviews. You push the button and it goes. The only thing I don't like is the fabric softener dispenser. I use fabric softener ALL THE TIME so it's annoying. The spin cycle is a BEAST!

My Maytag washer does the job, however, it is the loudest-running machine I have ever owned. It does a great job of getting clothes clean, but it is very loud when changing cycles and overall very noisy.

Works great handles large loads with ease. Even washes queen size comforters