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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 504 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

70%would recommend to a friend

Customers are saying

Customers recognize the 5.2 Cu. Ft. High Efficiency Smart Top Load Washer for its cleaning performance and large capacity. Many appreciate the size and find it easy to use. However, some customers have concerns about the noise level and balancing issues. A few have also reported issues with the agitator and control panel.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 504 reviews
  • Cons mentioned:
    Reliability

    Rated 2 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes ok. This is the 3rd replacement I don’t have much confidence it will last like the ones before

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance. We value all of our customers and we would like the opportunity to look into this further for you. Please contact us directly via Facebook https://bit.ly/3Q9npvS or Instagram bit.ly/3qZoRdR. Let’s see what we can do for you! MaytagBrand

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best ever..

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far a purchase I’ve never regretted after 1st use. I have nothing negative to say. Best cleaning job, fresh smells, all around perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    I love this machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine has a great quality and really high performance

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great WASHER With Agitator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After researching washers the with an agitator, I decided on the Maytag and it has not disappointed. Lots of nice new features my old machine did not have. Overall happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A most outstanding washer. Quiet and efficient. Easy to operate.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cleans clothes well! Blankets are questionable.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes everything well! Does not handle a comforter very well so had issues using the bulky cycle. Ended cycle and converted to regular cycle. Currently washing another comforter right now so we’ll see!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Maytag never disappoints

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine runs perfectly. And it is really efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, energy and water efficient! What more needs to be said!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Clothes washed so we'll they feel brand new

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace used set, I recommend not buying used but buying new. They used just don't get the job done like Maytag does.

    I would recommend this to a friend
  • Cons mentioned:
    Balance

    Rated 1 out of 5 stars

    Absolutely awful at any price

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One star only because I couldn't give it zero. Worst engineered device I have ever owned and I have been a design engineer for over 30 years. Can't handle a minimum of a single set of sheets without becoming severely out of balance. When you stop to readjust the load the first thing it does when you restart it is add more water! The last thing it needs at that point in a cycle. Must have idiots at Whirlpool for Use Engineers. Yes I said Whirlpool because you are no longer buying the Maytag quality from years past. All Maytag's are made by Whirlpool now.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates. MaytagBrand

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great capacity and quite. Does not get out of balance on large loads.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Maytag Washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, I have had it for 1 yr and have loved it

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Large capacity machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity. Can wash a comforter with this machine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple with clean clothes!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice simple washing machine that has washed the clothes well. I would recommend it. Dials are easy.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying my washer Maytag. My clothes are white and bright. I will recommend to acquaintances.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY! I bought this model 10 months ago and it stopped working on November 7th. It's under 1-year warranty and to book with whirlpool service it took 1.5 weeks to get the earliest service time with their tech on Nov 16th. He said he had to order parts and came back after the holiday on Nov 28th and replaced it said it was fixed. I ran my first load and had the same issue. It Senses wash and completes without a spin cycle and makes a horrendous clicking sound. Clothes are soaked and can't be moved to the dryer. I contacted the company right after and He returned later that day and said he needed to order more parts. Tech came back today, November 30th, and replaced said part and it's still doing the same thing. He called Whirlpool and they said there is a known issue in this model but the report is not available for techs to see so he only learned this by calling in to seek help because he couldn't fix it. So now, supposedly, two more parts need to be replaced. One is back ordered for 6 weeks. I am LIVID! Not to mention I've been trying to call Whirlpool customer care to see if they will replace it and 1) they don't call back if you try that option and 2) I'm waiting on hold and they keep changing my wait time from 12 min to 20 min to 10 min then 14 minutes...so far I've been on hold for 35 min and still haven't talked to anyone. RUN from this model! Stick to the simple machine with 4 wash options. He says he doesn't work on those.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for sharing your insights with us, HollyG. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. MaytagBrand

  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    Nice washer!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is nice. Got the extended warranty, wouldn't want to have to pay for the replacement of the computer on it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very difficult to get help!!!!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washing machine is okay. However the lid around the hinge broke off after 8 months and after I finally got a hold of a repairman to fix it (under manufactory warranty) he knew exactly what part it was without me telling him. A little disappointing that Maytag continues to sell an appliance they know has a faulty lid. Anyway today was my second appointment that was cancelled at the last minute. I have been waiting now for my new lid to be installed. After receiving countless emails and texts to make sure I am available, so that you are not inconvenienced, then you cancel without notice.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance. We value all of our customers and we would like the opportunity to look into this further for you. Please contact us directly via Facebook https://bit.ly/3Q9npvS or Instagram bit.ly/3qZoRdR. Let’s see what we can do for you! MaytagBrand

  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. Good side and relatively les noisy.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Maytag’s technology ruined a good washer!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had this washer for 9 months and already I’m ready to ditch it! When it agitates it makes the loudest noise as if there are chains dragging in the bottom of the washer basin. It also never adds enough water to the clothes so they can be washed throughly. I can’t take it anymore!!! I called a tech to see what is causing all of the noise and why it’s doing what it is. I think I may need a replacement. Putting up with this too long already.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance, GregB. We value all of our customers and we would like the opportunity to look into this further for you. Please reach out to us directly via Facebook https://bit.ly/3Q9npvS or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

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