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Customer Ratings & Reviews

Your price for this item is $1,124.99

Customer reviews

Rating 3.8 out of 5 stars with 253 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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72%would recommend to a friend

Customers are saying

Customers recognize the 5.2 Cu. Ft. High Efficiency Smart Top Load Washer for its cleaning performance and large capacity. Many appreciate the size and find it easy to use. However, some customers have concerns about the noise level and balancing issues. A few have also reported issues with the agitator and control panel.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 253 reviews
  • Rated 5 out of 5 stars

    Best washer available

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is smart and works better than expected. Would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy wife

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer with Bluetooth capabilities. My wife loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and Dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality and the installation team was fast and very careful.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Maytag’s worst washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY THIS MACHInE !!!!! 1. It destroyed my wife’s clothes 2. It’s loud 3. It doesn’t work fill water all the way , so half your clothes are not ever submerged 4. DO NOT BUY FROM bestbuy!!!!!! They have a horrific 15 day return policy Now I’m stuck dealing with Maytag 5. A month after I bought this they came out with a removable center because many people had the same problem

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hey Hello, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34h7fuZ MaytagBrand

  • Rated 5 out of 5 stars

    Lovely color and dependable brand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t wait to use my new set, just purchased and not yet installed due to pandemic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Maytag Washer with agitator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great workmanship. Works perfectly. No problems whatsoever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quiet machine - better than a front loading machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ove like it will buy again excellent quality well by again and again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High techie but works Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like it but had to study the owner manual to learn to use it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Unhappy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know how this is energy efficient it takes longer and more water to get the items clean.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hey Unhappy, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34h7fuZ MaytagBrand

  • Rated 1 out of 5 stars

    Maytag: Worst Washing Machine

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stay away from this brand. My washer broke in month 10 of ownership and my Best Buy service package wouldn't touch it bkz it's under warranty. And Maytag>.... They didn't even have connection to someone in area to come see the machine. Took 20 min to get to human on phone where they were anything but sympathetic. I will NEVER buy Maytag again.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hey Maytagawful, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34h7fuZ MaytagBrand

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just used our new washer and I really like it. It so quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Looks like I made a great choice here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love I can use it's app with my phone! great quality!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The built in WiFi is the best part of these units !

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Washer troubles

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this washer except the inability to wash bulky items. Which I have a lot of. It goes off balance and is unable to finish the cycle. I have a technician coming to see if it can be fixed.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates. MaytagBrand

  • Rated 1 out of 5 stars

    Unbalanced Load

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this washer for less than 2 years and have had load balancing issues for over a year. Upon having it serviced, I have been told the springs have gone bad and will cost over $300 to replace. I would stay away from this model.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi SCOTTinKATY, thanks for the review. We regret to hear that your appliance is not living up to your standards and are happy to look into this with you. Please reach out to us directly via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Rated 4 out of 5 stars

    B and P’s new play thing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    P was not happy with the tall center rotating pillar, it tends to tangle large sheets. Otherwise it is great ……so far

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Machine is Great Delivery Was Horrible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine works great but the delivery and hook-up was a nightmare. Three different people telling us there different things. Store said "truck broke down". Took an additional 7 days for delivery and then we have 3 different delivery times and a man showed up the day after the machine was installed to find out that it had already been installed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    hate it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hate it - no water - takes two hours to run - cant pause it without starting over - price too high for the quality - clothes are still dirty

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance, ThorntonW. We value all of our customers and we would like the opportunity to look into this further for you. Please contact us directly via Facebook https://bit.ly/3Q9npvS or Instagram bit.ly/3qZoRdR. Let’s see what we can do for you! MaytagBrand