Customer Ratings & Reviews

Purchased this after my whirlpool was broke after only 4 years. Loved that this had such a large capacity, having a family of 5, we do tons of laundry. But... it only lasted less than 24 hours in my home after countless efforts and cycles to try this machine out. It took 20 minutes of off and on sensing and adding water before the wash cycle even started! I do multiple loads and dont have tuat kind of time waiting around for this machine to make up its mind if there is enough water in the drum. Dont get fooled by the large drum and promising technology. Run away from this and read the other negatives reviews before even considering to purchase!

First off. Bought this at Lowe’s, not Best Buy. This thing is junk. Had it for two months and service had to come fix it. Worked for a few weeks and just broke AGAIN. Save yourself the hassle and don’t buy this or any other Maytag product. It’s poor quality and customer service is subpar.

The customer experience should have been considered in the design. This has a feel of "well engineered" but "poorly designed." Imagine you're running out to the gym with a long list of things to accomplish on a tight schedule. You toss in your clothes, hit start and leave. Unbeknownst to you, a few minutes later your washer has decided it needs to be cleaned first. So when you get back, you need go unload everythings and wash it with it's specific cleaner for an hour before you can finally start this chore. There is no way to skip, delay or cancel this process. It's just poorly designed. Skip it.

So far it's doing a great job. Wish the wash time was shorter but all in all it's a very nice machine.

We have had this washing machine for three years and the touch panel stopped working three weeks ago. It is now unusable . Thank goodness I was talked into buying the 5 year geek squad warranty.

This machine, being a Maytag product, poor craftsmanship and cheap parts. Not cheap, as in cost-effective, cheap as in inferior....espeically to the maytag name. The suspension went out within a year of buying it, now I have to have the suspension replaced again. i will never buy a Maytag product ever again.

Washing bulky loads is PAINFUL usingvthis machine. No complaints with smaller loads but I dread having to wash bankets and comforters. Keeps going off balance. Has a bulky setting, does not work well. And yes, I’m balancing the load.

Lies lies…worst product ever. When i purchased theu advised that the washer has the best warranty ever..Again a best buy/Maytag lie…Ive had almost 1 year and a half …waiting over a year for a charcoal to match my dryer …and got crap…DONT BUY THIS PRODUCT. Buy something else…They wont even answer the 800 number from your App…

Horrible. Since year one we've had problems with this machine. Had to call support out and because of pandemic they didn't fix all of it. Afterwards the warranty expired and I was too late to fix it fully. stuck with a faulty machine one doing one function. Now exactly after 3 years the machine is DEAD. Not going to bother fixing it but will buy a new machine from another manufacturer.

Didn’t work after 3 months. Needed a new motor. Needed new gears. Needed new paddle. It was a lemon. I have talked with Best Buy to get refunded and they will not replace or refund. I spoke with Maytag and they want to repair but they haven’t done so So I do not recommend buying appliances from Best Buy or Maytag or whirlpool.

JUNK. Complete JUNK. We *purposely* bought American made. The quality of this washing machine is SO POOR that we cannot believe it. It's made out of the cheapest of materials, cheap parts; it's just junk. We have been in a battle with Maytag since we purchased this set. Gives "Made in the USA" a bad name.

It doesn't get clothes clean, even with the deep fill cycle. I absolutely hate it. The glass top shattered completely on its own. Maytag replaced the washer but it took a couple of months. If you want clean clothes, DO NOT PURCHASE THIS WASHER!!

Not functioning 5 days after delivery. Electronic panel completely broken. Can’t get a replacement until March 3rd. Very disappointed.