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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 504 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

70%would recommend to a friend

Customers are saying

Customers recognize the 5.2 Cu. Ft. High Efficiency Smart Top Load Washer for its cleaning performance and large capacity. Many appreciate the size and find it easy to use. However, some customers have concerns about the noise level and balancing issues. A few have also reported issues with the agitator and control panel.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 504 reviews
  • Rated 5 out of 5 stars

    OMWOW!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMWOW! I purchased this washer completely on line without looking at it in the store and WOW. This washer is big and works great. It has all kinds of bells and whistles like remote start the laundry. The only thing that confused my husband a bit is that it starts working as it starts to fill with water, we are used to the washer being filled with water before starting to work and this fills a bit and starts working and continues to add water as the cycle progresses. I am so glad we bought this washer. It is also beautiful.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Maytag Washing Machine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washing machine. It works great and has plenty of capacity even with the agitator.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Bad Idea

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m unhappy. I will be returning. The loads do not fill with enough water and often the load becomes uneven causing the machine to basically jump and move around. I can’t leave the machine and have to watch it to make sure it is evenly distributed in the drum. Ugh. Thank God I purchased the Best Buy Extended warranty.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good, just make sure you balance the loads.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only have had the washer for a couple of weeks. So far we are pleased with this purchase. The only thing you have to watch out for is unbalanced loads as this washer spins fast and if it gets out of balance, watch out!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy! I love the smart technology, sensors keep the washer from knocking around and damaging itself. The washer is efficient and does use more water than necessary.

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need a huge washer this is the one! I love being able to shove my king comforter in here. Also, didn’t think the smart feature was as big of a deal, but it’s actually a nice added bonus.

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 3 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how huge this washer was but I didn't like how it washes, it starts washing with basically no water. Had to return.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer by far! Ive had several and always have issues. I will stick with this one

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient at getting your clothes clean. Easy to operate with very good features.

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 1 out of 5 stars

    New tech junk

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine nearly tore my shirts up. They were wrapped and twisted around the agitator. I have called 3 different times for the machine having a OOB signal. The high water signal doesn't work correctly. I put clothes in the tub and some of them were not even wet when the wash was complete. The dryer works well. The washer is a disaster. I can't get service technician to stay thru the wash to see how it is functioning. I have used Maytag all my life. It was my first washer to purchase and I have always used Maytag. However now, I am so disappointed. I just made the purchase in August.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi monstermachine, thanks for the review. We regret to hear that your appliance is not living up to your standards and are happy to look into this with you. Please reach out to us directly via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended, ................................

    I would recommend this to a friend
  • Cons mentioned:
    Agitator, Noise level

    Rated 1 out of 5 stars

    Noisy and broken

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer started making noisy sound after 4 months. 18 months later the plastic agitator broke during the wash leaving shredded plastic shards in my clothes.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance, KarenF. We value all of our customers and we would like the opportunity to look into this further for you. Please reach out to us directly via Facebook https://bit.ly/3Q9npvS or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Goo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like so much and and recomendable for buy rhis wash

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    So far, very happy with the washer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy so far. Gets clothes cleaner than a front loader. Does lots of automated sensing to ensure right water level and cycle. The only negative is that I am too short to reach into the bottom of the basket.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Maytag washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washes clothes and spins the water out excellently. Would I recommend it absolutely.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Family Approved

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing washer. My wife loves that it’s a top loader and has a extra large drum. Linked the app immediately and it has been put to use everyday in my house.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Do not recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice look but that’s about it! It is not quiet by any means and the biggest flaw is even if you load it evenly after the wash cycle the load is uneven and the washer stops completely. You then have to pull at soaking wet items to re level the load just to get it washed. I have had to do it 3-4 times per cycle. The banging it makes when it’s not level sounds like the whole machine is about to explode! Terrible design flaws I hate that due to quarantines and deaths in my family I missed the return date. Sure wish I had my money back on this one. The delay start is useless because if the load gets unbalanced while you are not home you come home to unwashed clothes!

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi Carol, thanks for the review. We regret to hear that your appliance is not living up to your standards and are happy to look into this with you. Please reach out to us directly via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer/ minor physical damage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is amazing, however it did come with damage I was not aware of, so I am still trying to get that addressed. Other wise really happy

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best washer hands down

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I would have purchased this washer a long time ago.. Easy to use. Clothes come out clean and fresh smelling every time. Love the way it looks as well.. would definitely recommend it..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I’m not sure if this was a good product or not.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have loved to try this washer but I got the open box clearance and it was actually broken. The drum to be specific. The only saving grace was that they did a quick return and pick up.

    No, I would not recommend this to a friend
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