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Customer Ratings & Reviews

Your price for this item is $1,124.99

Customer reviews

Rating 3.8 out of 5 stars with 253 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers recognize the 5.2 Cu. Ft. High Efficiency Smart Top Load Washer for its cleaning performance and large capacity. Many appreciate the size and find it easy to use. However, some customers have concerns about the noise level and balancing issues. A few have also reported issues with the agitator and control panel.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 253 reviews
  • Rated 5 out of 5 stars

    Maytag is the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always will trust Maytag. Had to replace my old Maytag a few years ago. The new front load washer didn't meet my standards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, really liked the overall look and use.

    I would recommend this to a friend
  • Cons mentioned:
    Balance

    Rated 1 out of 5 stars

    Worse washer machine in the market

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worse washer I ever had. Gets off balance with just 2 towels, does not do a good wash unless I use the heaviest setting and does a washing cicle on the sensing cicle without water so is damaging my clothes.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi Washer, thanks for the review. We regret to hear that your Washer is not living up to your standards and are happy to look into this with you. Please reach out to us directly via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    DO NOT BUY!!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible product. It's broken on me twice already. I've only had it for a year and a half.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hey CarliP, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0 MaytagBrand

  • Rated 1 out of 5 stars

    Buyer beware! Run away now!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is the worst washer I have ever owned. Will not fill with enough water to even cover clothes. Limited wash customizations, Extortion for more money in the way of subscription fees to use app features. I feel Like I have been robbed. And then asked for more. Absolute garbage. Im using my old washer while this sits next to it. Don't waste your money. Buy the cheaper non-smart version!

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your Washer. We value all of our customers and we would like the opportunity to look into this further for you. Please contact us directly via Facebook https://bit.ly/3Q9npvS or Instagram bit.ly/3qZoRdR. Let’s see what we can do for you! MaytagBrand

  • Rated 5 out of 5 stars

    Maytag

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying my new washer! Hoping to be able to get the matching dryer once I am able to save up for it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buys loved the washer. Silent washer I have ever seen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The very best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product, is a life saver and worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Maytag washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price, availability, quick checkout, excellent quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ???

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, great delivery, great machine. Very happy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is not very great. If you use powder soap, there will be a residue of it on the clothes as well as on the top area of the washer. I have sometimes do a second "quick was" to get rid of the soap residue.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance, CarmenV. We value all of our customers and we would like the opportunity to look into this further for you. Please reach out to us directly via Facebook https://bit.ly/3Q9npvS or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Rated 1 out of 5 stars

    I dont recommend this washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its look great and thats about it. It simply does not wash the clothes. Clothes comes out dry or even with detergent residue on it. Even worst, if you do a load with bleach beforehand, bleach residue can get on your second load. Its damaged our clothes on a few occasions. Im biting the bullet and taking a loss and replacing it with an LG. Waste of money! Youve been warned, stay away! Others have said the same thing and I should have listened.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hey Ceaseuno, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34h7fuZ MaytagBrand

  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how quiet it is. The fact that we can set it up on the phone allows us to know when the cycle is complete without being in earshot.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Mrs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Regret buying this top loader washer. The noisest washer that I have ever possessed in my life. I have asked your people to come collect it.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hey Esme, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34h7fuZ MaytagBrand

  • Rated 5 out of 5 stars

    Customer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best washer and dryer you can buy at Best Buy. Awesome store and merchandise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so happy to have an agitator in my washer again! This motor may make a little more noise than others but so worth it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is SICK! Can't imagine the amount of custom cycles available through the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer, Best Buy not so great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine, however, Best Buy’s delivery service was a nightmare. Glad it’s free delivery, because that’s all it’s worth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nancy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent even though it took 4 times to get my washer 3 were damaged and one was not the right washer

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Washer situation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 new televisions & a washer/dryer set from Best Buy for my new home. I’ve really only used my washer a few times & it started to always show unbalanced . I called Best Buy about the situation & they would not help me & said that I had to go through the manufacture for the 1st year. Between the tv situation & my new washer not working correctly this makes me not want to buy anything from Best Buy ever again.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hey JamesB, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34h7fuZ MaytagBrand