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Customer reviews

Rating 4.6 out of 5 stars with 1115 reviews

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92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 1,115 reviews
  • Rated 5 out of 5 stars

    Works Great yes I am THAT customer

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    Posted .

    I am THAT customer because we purchased the white set and after it was delivered the silver color looked better for our preference. The white set was delivered by amazing employees and verified no issues or damages. The second set arrived silver color, the delivery team was not like the others. The dryer was running really loud and would not heat up like the white one did. The washer had a big dent in it as well. But paying for a new product I called the sales rep he swapped it out ASAP. The 3rd set arrived was delivered by a perfect team again, no issues or dents. The dryer runs really quiet as it should and heats up perfectly. That is where I became THAT customer and the 3rd set was perfect as it should be. Delivery drivers can mess up drop or dent products. That should not reflect on the item. We love this set. This set is a lot bigger. I had to modify the dryer air vent out of the wall to be recessed inside the wall. Now the dryer can be pushed back all the way for our garage door not get to close to the dryer door. This is 8.8 cubic ft drum so the unit is bigger then our older much smaller dryer. This works as it should and is really quiet. No issues. It will auto sense how dry the clothes are and when it says 45 min left you can come back in a couple min and it will still say 45 min as it calculates time needed for each load. I would recommend this unit to anyone. We purchased the 220 volt model and works fine. The 3rd set was delivered by a much better team and verified no issues or dents and anything bad was with the items. Great customer service. Our situation for dryer air vent ducting is different. It goes up a 9 foot wall then over the garage before it reaches outside. We have a air vent booster fan installed for proper ventilation of the exhaust air from the dryer. Adequate air flow is key for clothes dryer no matter what you purchase. Before hooking up any new dryer. Clean out you vent line period. A lot of complaints of clothes dryer are fixed by cleaning your vent line.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this Dryer Purchase, a excellent purchase

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    Posted .
    Owned for 1 month when reviewed.

    I purchased this Electric Dryer after reading all the reviews prior to my purchase, I have to say that it has lived up to my expiation's and I like the large drum for drying my cloths and have had no problems using the cycling features. I have followed the instructions which come with the dryer and I have to say have not had any problems in drying my cloths, I like the bells and whistles that come on the dryer and the light inside the drum when you open the door. To me I have made a excellent purchase .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unbelievable bargain!

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    Posted .
    Owned for 1 week when reviewed.

    This was just a "right time at the right place," moment. This dryer was an open item that had a small dent on the lower side of it. It didn't affect the functionality of the dryer or it's cycles. Free delivery plus Installation for a used dryer that works perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer and dryer I've ever owned.

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    Posted .

    The washer works well as does the dryer. The lint trap on the dryer is very effective. Sheik design and girlfriend approved. My reds have never been redder.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new Dryer

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    Posted .
    Owned for 1 month when reviewed.

    I purchased this Dryer about a month ago with the matching Washer,and I absolutely love it. This is exactly what I was looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Dryer!

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    Posted .
    Owned for 1 month when reviewed.

    I got this brand new Maytag Dryer on sale, open box and saved money! it's really nice! My wife Loves it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New dryer

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    Posted .

    Purchased new washer so I also bought the matching dryer. So far so good. Bought both washer and dryer with larger capacity. They hold a lot of clothes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This set is well made simple and heavy duty

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    Posted .

    We love our set especially when it's on delicate mode it does not ruin or over dry your clothes and for bedding drys them completely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knob was cut by installer.

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    Posted .

    The knob was cut by the installer when he cut the box with a utility knife. Love the dryer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Received working but damaged item

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    Posted .
    Owned for 3 weeks when reviewed.

    I send this dryer to our renter. The old one was broken and he agreed to install this one. I'm sure he was pretty eager to install it for his family because only later did I get pictures of the very unusual damage. It is working great he said but just wanted to make me aware that it was damaged and send me a few pictures. I contacted Best Buy and the only thing they could offer was to have it picked up and replaced. Which would have involved my renter to uninstall the dryer....wait for the new one, install it yet again and risk scratching up our house yet again. I decided not to bother him with it cause I really though best buy had a simpler solution.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi 19SS, thanks for the review. We regret to hear that your appliance is not living up to your standards and are happy to look into this with you. Please reach out to us directly at 1-800-344-1274, via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Rated 4 out of 5 stars

    MAYTAG DRYER MEDB835

    Posted .

    This is a dryer that replaced another dryer that was damaged by water from above washing machine that failed. This is a dryer that is a matching set for a 5.3 cu ft. this is a 8.8 cu ft. which is way too big to be put in a condo which has a limited closet space for this matching pair. This dryer is actually 4 inches deeper than the washing machine. The size is 32 inches deep to the washing machine which is 28 inches deep. This unit can be adapted to a 4 inch vent from either sides as well from the bottom.. When you are measuring do add the additional 4 inches for the vent coming out of the dryer. I had to notch the back wall sheetrock to accommodate the custom cut solid metal vent which is better than the dryer vent kit that comes from the store which is metal but it is expandable type that has to be cleaned often.. The side vent kit from Maytag cost $50 and you have to take the dryer apart to change vent outlet. I had to move my folding door track out also to accommodate the BIG oversized dryer .I could easily have used a dryer that was smaller with out tearing down a wall and moving a door. The dryer holds more than the washing machine so measure your dryer FIRST because it is not 32 inches but 36 inches deep. add the 4 inch vent pipe. With the energy saving setting adds over a additional time for the dryer to work. The wrinkle guard warning does tell you when most of the moisture has been removed from the clothes. The quirky thing about the dryer is after the wet clothes are inside the dyer, It wants you to check if you removed the lint from the previous cycle. After you opened and closed the dryer door than it will let you start the dryer! I had to reconfigure my door opening from the left side to the right side which took some time to change out the hardware, it is in the installation manual.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never buy Maytag/Whirlpool again

    Posted .

    After Hurricane Harvey, we had to replace everything in our house. Because we needed so many things, I first bought a bottom of the line cheap Amana dryer but never opened it because it took almost a year for the house to be habitable. Because of size, we ended up deciding on this Maytag/Whirlpool dryer and the matching washer. Best Buy is amazing. If you haven't opened the box, they let you upgrade (even though it had been over 6 months). Because our area lost so many homes/appliances, there was a wait on deliveries. The dryer was the 1st appliance to arrive. The washer didn't arrive for several more weeks. Of course, we had no need for the dryer without a washer. Once we used it, right away I had difficulties finding a setting that didn't "sense" dry spots in the sheets/towels and then turn off, thinking everything was dry. VERY annoying to find half-dry garments. After a couple of weeks, I happened to bend over and look inside to reach for something (it's VERY deep). I found paint chipping away from the drum. I called Best Buy, they ordered a new drum (no questions asked, just immediately took care of the problem). It arrived with a dent. They ordered a 2nd drum. It came crushed. At this point, they offered to junk the dryer because they kept having to pay for this part. If they gave me a new dryer, it would satisfy my extended warranty and I would have to buy another warranty. They suggested contacting the manufacturer because this was a new dryer and under manufacturer's warranty. They agreed to order a 3rd drum, but it was slightly oval and scraped against the sides when it rotated. According to Best Buy, the problem in ordering this part is due to the packaging. Nowhere does it say Do Not Stack on the box, so it arrives squashed. Stupid Maytag/Whirlpool (it is the same company now). At this point, Geek squad said use the manufacturer's warranty so I didn't lose my extended warranty by getting a new dryer. I called Maytag/Whirlpool and was told they'd be happy to send some paint. WHAT!? I explained that it appeared as if the paint would continue to chip and eventually rust the drum (verified by the Best Buy Geek repairman, who said this was definitely a manufacturer defect). Maytag/Whirlpool scheduled their representative but said that paint chipping off the drum could be considered "cosmetic" and would require that I pay $96 for the service investigation visit. Apparently, Maytag/Whirlpool does not stand behind their warranty at all. BTW- the GEEK squad service guy said I should have kept the new Amana dryer, which is what I had for decades before the hurricane. I am done with Maytag/Whirlpool.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      FNM1:

      Thank you for your review.

      We would like to inquire further about your review with you. Please respond back to this email address Maytag_Reviews@Maytag.com with your name, phone number, full address, review number , model & serial number, and date of purchase on the appliance.

      We look forward to your reply. MaytagBrand

  • Rated 4 out of 5 stars

    Large Capacity But Only Use A Couple Settings

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    Posted .

    This is the 2nd Maytag dryer I've owned. My prior dryer lasted 13 years, but my Maytag washer lasted 22 years, which is unheard of by today's standards. I hope this dryer lasts longer than 13 years. It has a large capacity, which is the main thing I like. Although it has 10 settings, the only two I use are Heavy Duty and Timed (and I only use Timed when I want to add on additional time at the end). All other settings take at least an additional 30 minutes to dry a load. For perspective, my old dryer would dry an average-sized load in 45-60 minutes. This new Maytag takes about 60 minutes, but only on the Heavy Duty setting. All other settings take at least 90 minutes to dry a regular-size load. Maybe the other settings are super energy efficient, but I don't want to spend forever doing laundry. The Power Dry setting actually seems to put in hot air for short amounts of time and then just tumbles with no additional hot air in between, which may save energy but takes 50% longer to dry. My new Maytag washer is another story. It takes at least twice as long to wash a regular-sized load vs. my old Maytag, but that's another review I need to write. I hear from others that there are only a couple manufacturers of washers and dryers anymore as they've all been bought out (including Maytag), and most brands are all the same because of the energy-saving features. I feel like we've gone backwards in technology. Maybe in Europe that's acceptable, but people in the U.S. want to get things done quicker so they have more time to do the things they enjoy...and for me, that does NOT include doubling my laundry time!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It tells you whether there are issues with exhaust

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    Posted .

    Moving into a new home typically involves a lot of “new.” One of those “new” experiences is major appliances. Having owned several different brands previously, my husband and I thought it time to try another new product. Our choice this time “Maytag.” I will say the Maytag TV ad campaign did play into our decision making but only as a teaser i.e. to get us to look at the Maytag product. We physically inspected this Maytag dryer at several locations prior to purchasing it. Relative to other dryers the deep drum, drying options, see-through lid and 10 year warranty, we were sold. Although I have only a few weeks of actual usage, I must say my experience thus far exceeds my initial expectations. What a beast. This thing dries clothes, blankets, etc. like there is no tomorrow. I am totally elated. If you are in the market for a new dryer, check out this Maytag. You’ll be glad you did.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HATE the lint trap and WRINKLES!!!

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    Posted .

    I don't know who designs these machines, but they clearly don't do laundry or they would know that we don't need all these exotic settings/cycles. I usually end up using a straight, timed dry for delicates or the regular stuff. And that lint trap! Whose idea was that??? I can barely get my little fingers in there to clean it out. And none of my vacuum attachments fit into it to clean it out properly--what a pain! But what frustrates me most is that my clothes come out more wrinkled than they did with my old machine. I hate having to iron t-shirts and exercise clothing because everything comes out looking awful--worse than if I slept in it! Using a dryer sheet helps a little, but I mostly try to get things out before the cycle ends, while they're still a little damp, so that I can smooth out the wrinkles and hang everything in the basement to finish drying before I iron. Yeah, it's a pain. So much for technological improvements.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic dryer

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    Posted .
    Owned for 1 month when reviewed.

    I originally bought this dryer because I grew up with A Maytag washer and dryer, the set lasted 20+ years So I knew Maytag was a reliable brand but as soon as they delivered it, the dryer stopped working within the day Which I thought was so weird so I called Best Buy and they exchanged it with no problems. This process ended up happening around four or five times and I couldn’t figure out why the dryers would stop working. I ended up finding out that my lint filter Out through my roof was clogged and the dryer had a safety feature to shut off Which is a great feature to have. I wanted to write the review to let everyone know that since I had the lint filter cleaned out I haven’t had any problems whatsoever the dryer dries our clothes fast and the drum is really big since we are a family of six I love the size of the dryer. But number one I wanted to say that Best Buy has the greatest customer service I have ever experienced. They never gave me any problems they were kind, polite and they know how to treat their customers..... I will be a forever customer with Best Buy. Thank you so much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Dryer

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    Posted .

    This dryer has everything you could possibly need in a dryer. It will gently dry the most delicate items and power dry the biggest like bed comforters. The link trap is inside the dryer when you open the door and is very easy to remove and clean instead of being of top that you have to pull out and it 6 feet long. I tend to stack my clothes on dryer, so not needing to move them to empty the lint trap is awesome. It will dry a huge amount of clothes is a short period of time and has a wrinkle free option that will run for up to 2 hours. Its very quiet when it runs and even has excellent lighting inside when you open door. With the dry sensor, it won't end the job until the clothes are actually dry. All of this plus a Maytag 10 year warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is the BEST !

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    Posted .

    We had problems with our old dryer as it was the same size as our washers which was 7.5 cu. ft. It just did not cut it. This Maytag which is made in America , is 8.8 cu. ft. And cut drying time by 5 hours per load for us. It keeps up with the washers and now laundry is done in hours not days. This is such a great dryer. Easy to use , quiet and best of all fast. I would recommend this with an enthusiast 2 thumbs up !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great dryer

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    Posted .

    we had samsung w&d for about 4 years and they were the largest top of the line most expensive set at the time. . luckily we bought the extended warranty because in the 1st 10 months there was an issue with the drum in the dryer, a recall on the washer because they were exploding. I had to replace the heating element 3 times blah blah blah.. already this maytag set seems better built. even though they are smaller capacity the washer is direct drive with means less moving parts that could fail and they have the best warranty in the industry. my wife only complaint, besides the smaller capacity is that the washer doesn't have a "quick wash" cycle. we have 6 kids and 2 dogs so we do a lot of laundry. even without the quick wash I feel like this set keep up just fine and we got a great deal on them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    After 3 days and 3 uses, Not feeling too confident

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    Posted .
    Owned for less than 1 week when reviewed.

    Purchased this dryer 3 days ago. I purchased it because I wanted a large capacity dryer and didn't want to spend a fortune. I don't need many bells and whistles either so this dryer met my criteria. After we got it home and unpacked, we found there were no leveling feet. After 30 min on hold to speak with someone at the local store, she said they would reimburse me and to call the appliance dept since the feet had to be ordered through them (they are not stocked). After being on hold another 25 min the not very friendly associate informed me that since BB didn't deliver the dryer they would not send the feet to me, I would have to purchase separately from Maytag and pay for them. I called the store back, after waiting yet another 30 min I spoke to a very nice manager who offered to give me a $30 credit, but of course I had to drive back to the store (25 min) to give them my credit card for them to put the credit on it. As you can see, I spent 1 1/2 hr on the phone trying to get 4 plastic feet so this new dryer was level. I ended up purchasing them myself from Amazon for $8, but it's the principle that has me wanting to give 1 star to BB. We've dried 3 loads so far; 1) a normal load consisting of perm press clothing and some socks/underwear thrown in and it dried quickly, 2) a set of king flannel sheets and it took 1.45 hr to dry, which is ridiculous considering the size of the dryer and we're only talking 2 sheets and 2 pillow cases, and 3) a normal load of mixed clothes and it took 1.20 hr to dry. To the touch this last load was dry but in folding I found everything had damp spots (plain cotton underwear had damp spots on the waist for ex) - this is frustrating but SO MANY complained of this in the reviews. I used the pre-set settings for wrinkle control/normal/ bedding. Also, like SO MANY others, the check lint screen and check vent are illuminated and there is no lint buildup (1st use) or vent connection issues (used same vent as dryer we replaced that worked). Based on the depth of the dryer, it sticks out so far from the wall. I moved my washer forward so the washer and dryer were truly side by side, but they look stupid sitting out so far from the wall (plus the dryer's control panel is not flush with it's back so it looks even weirder). Keep this in mind for your space. I have a laundry closet; I not sure yet it's going to work once we put the doors back up with opening the dryer's door and hitting the closet door. The door is extremely loud to latch and I can see it breaking quickly since it does require some force to open and close. I don't like that you can't adjust the settings after the unit has been started. You have to stop the machine and then start again as if it's a new cycle. You have to hold the start button a few minutes to get it going as apposed to just hitting the button for a sec. I read all of these exact same complaints in reviews prior to purchasing but didn't think they would bother me, I guess I'm wrong. After 3 days and 3 uses, I'm not feeling too confident I will keep this dryer.

    No, I would not recommend this to a friend

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