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Customer Ratings & Reviews

Your price for this item is $39.99

Customer reviews

Rating 4.6 out of 5 stars with 107 reviews

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93%
would recommend
to a friend

Customers are saying

Customers consistently note the ease of installation and affordable prices of the AntiVirus software. Many users have expressed satisfaction with the protection it provides against viruses. While the majority of users are pleased with the product, a few have encountered download issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-107 of 107 reviews
  • Cons mentioned:
    Download

    Rated 1 out of 5 stars

    Don't waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy. Does not download on the computer. Tried so many times, the download link does not work at all. Poor customer service.I was told to call McAfee to solve the issue when I purchased the product from Best Buy.

    No, I would not recommend this to a friend
    • Brand response from McAfee Service
      Posted .

      I'm sorry you have had this experience. I'm not sure what download link you are referencing. To install the product, go to https://www.mcafee.com/activate and enter your download code. It will ask you to setup an account with McAfee, which is required but only needs your email address. You will also be asked to sign up for auto-renewal, but this is optional and you can skip without interrupting installation. The download and install should begin at that point. If you run into issues, you will need to contact McAfee support. Best Buy employees are not trained to support our products at the technical level. You can reach McAfee support at any time at service.mcafee.com or 866-622-3911. Please let me know if there is anything further I can do to help. McAfeeBizDevelopment

  • Rated 1 out of 5 stars

    Web page down load stinks!!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Downloading this product off you your website is an absolute PAIN!!! Where do I down load it from. I have been all over, review product, Order Status, Some Smarty - ( info grabber add - who knows what that is?) and still can't find out where to download this product I just bought. Why don't you guys do this professionally? Looks like a hack put this site together.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Download

    Rated 1 out of 5 stars

    Ms

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product for my Asia computer and I totally lost my money. I tried to download it several time and did not work

    No, I would not recommend this to a friend
    • Brand response from McAfee Service
      Posted .

      I'm sorry you had this experience. You can contact our support team at any time and they can help you to install. They can be reached at service.mcafee.com or 866-622-3911. Just to be sure you followed the proper installation steps, I'll go through it here as well. You should have received a product key via email from Best Buy. You can contact Best Buy support if you haven't received this. Take the code to https://www.mcafee.com/activate to redeem it. You will be asked to setup an account with McAfee, which only requires an email address. You will also be asked to sign up for auto-renewal, but this step is optional and can be skipped without interrupting the installation. Once you respond to that, the installation should begin. Please let me know if I can help further. McAfeeBizDevelopment

  • Rated 1 out of 5 stars

    Cheap, gets the job done

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product - love it. But sincerely hate that it changes your browser address to yahoo.com. Super annoying

    No, I would not recommend this to a friend
    • Brand response from McAfee Service
      Posted .

      I'm sorry you ran into that - I hate that as well. This is part of the Windows installation process and not something we control. There is a checkbox you can unselect before installing to stop that from happening. Please let me know if you have any questions I can help answer. McAfeeBizDevelopment

  • Cons mentioned:
    Download

    Rated 1 out of 5 stars

    terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not download to computer. i have tried over 20 times

    No, I would not recommend this to a friend
    • Brand response from McAfee Service
      Posted .

      I'm sorry you had this experience. I assume you are not using Windows 10S, which we are not compatible with. If you are running Windows 10, 8.1, 8, or 7 it should install. What did you do to try and install? Here is the process in case you tried something different: Take your download code to https://www.mcafee.com/activate, type in the code and the installation should begin. It will ask you to setup an account with McAfee, which only requires an email address. It will also ask you to enroll in auto-renew, which ensures you never go unprotected, but that step is optional and can be skipped by clicking on the X in the upper right corner without interrupting installation. At that point, it should install. If you ran into any problems during this process, you can contact our support team at service.mcafee.com or 866-622-8911 and they should be able to help you figure out what is wrong. Our support is always free and is available 24/7 so if someone tries to charge you money, you have reached a fraudulent site. Please let me know if I can help with anything further. McAfeeBizDevelopment

  • Rated 1 out of 5 stars

    Anti Virus Error

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    always error and my point s until now I did not get it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Pretty Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Safe and secure. It can pre-installed and i decided to renew.

    I would recommend this to a friend