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Customer Ratings & Reviews

Your price for this item is $29.99
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The comparable value price is $149.99

Customer reviews

Rating 4.5 out of 5 stars with 1138 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers commend the Portal TV for its excellent video calling, ease of use, and impressive screen size, frequently praising the picture quality and straightforward setup. However, some users experienced challenges with the remote control pairing and compatibility with certain devices and sound systems. A few also noted that the device did not include an HDMI cable and that the software could be improved for a smoother user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,138 reviews
  • Pros mentioned:
    Setup, Video calling
    Cons mentioned:
    Hdmi

    Rated 5 out of 5 stars

    Great camera for grandparents!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. It was very easy to setup. You do need an HDMI cable to complete the installation which is NOT included. Not a big problem as most people are likely to already have an extra one. The last step to complete setup is to enter your Facebook account information. After that, you’re ready to use it. The picture you see on the TV is great and camera is great at following your movements left, right, forward or backwards. Just like grandkids would do. I am very happy with this product. Thinking about buying more for the grandkids.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size, Video calling

    Rated 5 out of 5 stars

    Love our portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We already have one and we bought this for my Mom. Very easy to set up and use. My son and wife, have one too. The big plus with this is that it is connected to your tv and sits on top, so everyone in the room can participate and be seen by everyone else. No one has to hold an iPad, phone or laptop. A lot of fun.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Meta Portal brinfs us closer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to buy this because of the price point. But when the price dropped for Black Friday everyone in the family purchased one. It made spending Christmas morning with my grandchildren and fhe rest of the family possible. Now that we have them I think they are amazing products

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Video calling
    Cons mentioned:
    Hdmi

    Rated 5 out of 5 stars

    Great for Seniors to use video calling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my parents to make video calling easier. It was a breeze to set up! Too bad it does not come with an HDMI cord, but I was able to order one on Amazon for them. Now they're able to use Messenger video and Whats App video calling on their big TV.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 4 out of 5 stars

    Video chat with non smart TV

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm love it clear quality and nice for non smart TV so yah can video chat ...

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Setup, Video calling

    Rated 5 out of 5 stars

    Best purchase ever

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom is in a nursing home. Got this right as quarantine started and I am so so so glad I have it. Easy set up, good picture and microphone is plenty loud. Let’s you connect 7 people at a time to chat with your loved ones.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Best Buy Employee

    Rated 5 out of 5 stars

    Portal

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s awesome! We can see each other on tv instead in the phone. It’s much better and screen is bigger.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy to install

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I connected this with my big screen TV and I use this to talk to my family. Camera is auto zooming for the faces even when the people are moving. Very nice product. Love this. Easy to connect to internet as well.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Use it every day

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product. Best what’s app invention ,use it to call my parents everyday, great if you have kids wanting to talk to grand parents

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this product. It works with fb messenger so well. I bought 4 of them and sent them to family in three different countries and we were all on big screens having a digital reunion. Wonderful product.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling
    Cons mentioned:
    Software

    Rated 4 out of 5 stars

    Great...with a few bugs

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems a little buggy, I have to restart it basically every time we use it. That said, it works great and as described in the videos. If you have folks spread out in a big room, it will stay panned out. However, if you have only one person...it will zoom nicely and follow the face. There’s also a focus feature where you can select a face and it will ignore the others. This is nice for when one person in a large group is trying to talk. Our girls love the games and silly mods to play with grandma...and grandma has got it figure out too. The messenger rooms feature is another great thing because of the large screen! Overall we are very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Great communication device!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for families to keep in touch. Quick calls or group calls portal does a great job bringing it all together...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Facebook Portal

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Meta Portal. I have two. I like the use of being able to view the front and back of my home with the use of the ring doorbell. I also like the use of the apps, and my ability to reach out to family and friends via the facebook portal.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size, Video calling

    Rated 5 out of 5 stars

    nice slim design

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and good picture quality on tv. Glad to be able to see family now instead of always being reduced to facetime. Camera pans around the room too

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Great Product, Had it for nearly an year

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for nearly an year now. it works great and is very useful if you do a lot of video calling with your friends and family.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Nice product for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps a lot for me to video call my family. Pros: I don't need to hold a phone, It can zoom automatically to the person who's talking, Nice sound & Picture quality

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used it to replace the Chromecast for the bedroom tv. It works way better than the Chromecast. Can install all the tv apps and easy to browse.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is really cool and I use specifically for video calls. It’s working great

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Facebook

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is perfect for conference whit bussines company, recomen

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent confernecing device

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product only quality and performance, only knocked out a star for the product does not support Botim app which is really needed for some countries that ban video calls with whatsapp,becuase with botim these country are able to charge monthly serivce and thats why they allow video calls.

    I would recommend this to a friend