Customer Ratings & Reviews
- Model:
- SK-1001221-01
- SKU:
- 6649221
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Still waiting but still excited
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the product; my friend lets me use his but I can't wait until the updates come out to really see what they can do with the display advantages. The only negative thing I would say is that the Store Rep misinformed me about the delivery expectations as I am still waiting for them to come in the mail after 2 weeks of purchase.
I would recommend this to a friendDisappointed.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On September 20th, I made an appointment for the meta rayban display demo. On October 12th, I received a text message saying the demo is cancelled, no reason implied, and it’s on the date RIGHT before the appointment, I literally dropped all my plans for the demo day so it pretty much ruined my entire day. On October 13th, I took the plunge and made a 3 hours of trip driving all the way from Canada to the United States bearing the risk. Thankfully the meta representative was actually there, it made me more doubtful as why my appointment was cancelled but I brushed it off. The meta representative were very flexible and after knowing I drove 3 hours from my place, he made an exception and did the demo for me. As I was expecting that I will be getting a pair and walk out with them after the demo, but the reality: nothing in stock, item back-ordered. I still ended up making an online order SOLELY because it shows “next-day shipment” on the system. I was genuinely excited, thinking I’d finally get my hands on the product, but that excitement quickly turned into frustration when I realized it was all a false promise. Back to the present. Well you might have guessed it. It’s October 24th, I still have NOT seen any shipping progress, not the mention if I received the product or not. It says the item is still delayed and it will be CANCELLED on October 28th but I did not receive any email or text message notifying or reasoning about. I have contacted bestbuy customer service agent multiple times, all they are telling me is what is showing on my order status. Well what can I do now? I’ve invested too much effort and energy into this piece of tech I still haven’t gotten my hands on. (Maybe waste would be a better verb in this case)
No, I would not recommend this to a friendExcellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome glasses and staff that help me understand how to use the sunglasses
I would recommend this to a friendBrand response from Meta Store Support
Posted .Hey!
Thanks for taking the time to write us a review, we really appreciate your kind words.
We hope you can continue to enjoy your new Displays and if you run into any complications in the future, our lovely support staff over on the Meta Store Support will always be ready to help!
We hope you have an amazing rest of your day.
- Cons mentioned:Functionality
Not what i expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately they have lots of issues. Not very happy with the connectivity of the glasses
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi Dane,
We're sorry to hear the Ray-Ban Meta smart glasses haven't met your expectations and you're experiencing connectivity issues. This isn't the experience we want for you to have.
Often, a simple Bluetooth reset can fix this. Please try forgetting the device in your phone's Bluetooth settings and re-pairing the glasses via the Meta Horizon app.
If the issues persist, please reach out directly to our support team so we can troubleshoot further and get everything working as it should.
We want you to be happy with your purchase!
Amazing product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My experience has been very positive. So much more then my demo experience. My wife is loves my pair so much. We booked her demo to get her fitted to own a pair.
I would recommend this to a friendBrand response from Meta Store Support
Posted .Hey there, thank you so much for taking the time to leave your wonderful review!
We're absolutely thrilled to hear that you're having an amazing time with your new Meta Ray-Ban Display glasses! It's always great to hear about all the fun experiences you go through, from the Demo to the first walk outside with them on, it's an immersive feeling like no other.
Your wife getting first hand experience with your Meta Ray-Ban Display glasses and soon getting her own demo for her very own pair of Display glasses is amazing! We're so excited to have both of you walk around and enjoying your Meta Ray-Ban Display glasses soon.
Have a fantastic day and we wish you lots of fun with your new Meta Ray-Ban Display glasses!
if you need a prescription lenses
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great but I give it one star because there’s no clear direction on replacing the lens with prescription lenses unless you buy directly from Meta, any other distributor needs to know this I had to return mine because no one will touch the lenses due to the technology
No, I would not recommend this to a friendTerrible customer service Best buy is the worst!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible not worth the money horrible customer service at Best buy I was one day past the refund dates and they would not accept a return horrible customer service
No, I would not recommend this to a friendItem is not good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is too heavy and uncomfortable to wear. The neural band quality is poor, made of plastic, and doesn’t seem premium. The charger is also plastic. I highly recommend against buying this product.
No, I would not recommend this to a friendBad quality for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received the glasses damaged on the left side screw was missing from the handle and the when playing music the speaker was doing cracking noise that was annoying.
No, I would not recommend this to a friendwaste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.waste of money. very difficult to set up. I was fitted for band incorrectly. way too big
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi Linda,
Thanks for your reviewing the Meta Ray-Ban Display glasses.
We're very sorry to hear that you found the glasses difficult to set up so we'd like to recommend the following article (on our website) and video to set up and use your Display glasses: How to use Meta Ray-Ban Display.
In order to function properly, it’s important that the Neural Band fit correctly so all the sensors have contact with your skin. If there's a sizing issue with yours, please get in touch with our support team via our website for further assistance.
Thanks!
Bad launch for Meta
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience with the way product is setup for buyers. You go into the store for demo without product being available. Secondly, your order but not available until months later. During demo, noticeable glitches and quite frankly, needs time before it will be a smooth running product.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi there Phillstar,
We really appreciate you taking the time to leave a review.
We want all of our users to have the best experience possible, therefore, we're sorry to hear that you did not experience this throughout the demo.
We're constantly looking for ways to improve our products and services, therefore, we'll take your feedback into consideration.
Many thanks!
Deceiving at the finest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the glasses on 10/13 with an estimated shipment date of 10/14. Its been two weeks, still havent shipped and no updates regarding this order whatsoever.
No, I would not recommend this to a friendWhere are my AI glasses
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t know. They haven’t even been delivered ordered on 10/12 and so far they’re not here
I would recommend this to a friendBrand response from Meta Store Support
Posted .Hey Martha,
Please feel free to get in touch with our support team on the Meta website and we would be happy to look in to your order for you! Please keep in mind that it can take up to 4 weeks for non-prescription orders and up to 8 weeks if your order was a prescription pair.
No glasses yet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered my glasses 10/13 and still haven’t received them. Do not buy!
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Why Pay for Streaming?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picked this up to watch sports without having to pay an exorbitant monthly subsciption to a streaming service. Works great on both my living room and bedroom Smart TVs. Worth every penny!
I would recommend this to a friendBrand response from Meta Store Support
Posted .Hi Dakota, thanks for taking the time to leave us a review. We are thrilled that you are enjoying your new glasses! We hope you have a 5-star day
- Pros mentioned:Overall performance
Get Them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cool, innovative, tech forward! The display glasses are the best upgrade from gen1
I would recommend this to a friendBrand response from Meta Store Support
Posted .Hey there, thanks so much for taking the time to leave such an awesome review!
We're so glad to see that you're loving your new Meta Ray-Ban Display glasses and we hope that you can continue using them to help with day to day tasks just like your Gen 1 glasses!
Meta display glasses
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best $1000 I’ve spent in a long time, the new writing text update was the icing on the cake
I would recommend this to a friendBrand response from Meta Store Support
Posted .Hey there Jordan,
That is exactly what we love to hear! It sounds like you’re living in the future while staying perfectly in the moment.
It make us happy to read of you loving the Meta - Ray-Ban Display & Neural Band.
Thanks for the review.
- Cons mentioned:Functionality
Not so Meta glasses
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.During my review I was not able to do the things that i purchased the glasses to do they're not what i expected
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey there Kortez,
We appreciate you taking the time to leave a review.
We want you to have the best possible time with the Meta Ray-Ban Display, so we'd ask you to reach out to our amazing Support Team via our official website, as they'd be more than happy to give you a helping hand.
