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Customer Ratings & Reviews

Microsoft - Geek Squad Certified Refurbished Surface 2 - 32GB - Magnesium-Front_Standard

Customer rating

Rating 3.1 out of 5 stars with 8 reviews

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Customer ratings & reviews

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Page 1, showing1-8 of 8 Reviews
  • Rating: 1 out of 5 stars

    Terrible customer service and broken product

    Posted
    Kayla
    • Verified PurchaserVerified Purchase

    I ordered a surface pro 2 from the best buy website, and it came to me nonfunctioning. The tablet would not turn on even after twenty four hours of charging. The next day I went into the store to receive customer service and waited for nearly and hour to even be seen. Once I was helped, I explained to the employees that it would not turn on even after being charged. They then tried to charge it themselves (as if I'm too stupid to charge it correctly myself) and it didn't work for them either. They then told me that I can't get a new one from them because I ordered it online and slapped an 800 number in my face for me to call to get a return label and send it back for a refund. This occurred three weeks ago, and I still don't have my refund.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not a replacement

    Posted
    NotHank

    Poor college student here. My laptop stopped working so I needed a replacement. Tablets enticed me because it was portable. Everything works well except that you cannot download apps from online. You're stuck with internet explorer, bing and whatever you find at the store. No chrome. No iTunes. Not a single web app. Unless you are using it to read articles and the occasional social media, just go for a laptop.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Item did not work

    Posted
    PeggyB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I ordered and received the item which was to be used during vacation. Plugged it in and it would not charge or do anything. The only reason it is rated a one star is because there is not an option to rate it a "O". Returned it.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    It's a great product

    Posted
    Shanmmo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It is a great product to use. I like it very much... A few apps like whatsapp, YouTube are not supported but these are not impacting me much.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great product

    Posted
    heidi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    bought refurbished. first one didn't charge returned it and got another one works with no problem.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    best tablet i have had

    Posted
    maury18

    its love it. its grate for school it douse the work of a laptop but its a tablet. but get the keyboard it helps

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Return

    Posted
    Orsi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am going to return this surface because is not working with Google crome and cromecast.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome product and awesome service

    Posted
    drewdog
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love the Sony digital recorder I recently bought.

    I would recommend this to a friend