Customers are satisfied with the functionality, condition, and quality of the Geek Squad Certified Refurbished Wireless Controller. However, some customers have reported experiencing connection issues with the Xbox.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 42 reviews
Rated 4 out of 5 stars
Good choice
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
For being a refurbished, and saving myself money on an already expensive controller, it was worth the shot... and the shot was good!
I would recommend this to a friend
Pros mentioned:
Condition, Functionality
Rated 5 out of 5 stars
Perfect Option
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Why buy a new one when these are just as good and it saves you a little cash. What i received came in generic packaging but the controller itself looked new and the buttons and joystick felt new... as in they didn't feel like they were at my friend's house being used and abused for the last year. Works as expected and can't complain. Good option to save some money if you don't want to buy a non-MS version of the controller.
I would recommend this to a friend
Rated 4 out of 5 stars
Works well, but makes a funny noise
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have needed a new controller for a long time, but when one of the bumper buttons broke and kept falling out I had to do something. I loved the price of the refurb controller. So far everything works great, but when the controller vibration is on it makes a weird noise every time it vibrates. It was pretty annoying so I turned the vibration off.
I would recommend this to a friend
Rated 4 out of 5 stars
Xbox controller refurbished?
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
this controller out the box was the best look controller but the A button did not give a push back like the other buttons, I should have asked for a replacement but i just ignored it until it got too bad how ever i got my money back,
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought refurbished. Got it and no issues. Looks brand new and works like a new one. Definitely save some money and get a refurbished if you can
I would recommend this to a friend
Rated 3 out of 5 stars
It’s OK
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
You have to realize with this that you’re not gonna get anything that you would if you bought it new and I’ve had problems with mine The right stick gives a little more resistance than It should but if you’ve only got 30 bucks it’s an OK controller
I would recommend this to a friend
Pros mentioned:
Functionality
Rated 5 out of 5 stars
Good quality reman
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Arrived earlier than was expected. Has worked good so far no issues.
I would recommend this to a friend
Rated 5 out of 5 stars
A part was bent
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Yeah the cover for the batter was bent and wouldnt let it go in properly but just shifted and it fit like new. Nothing else is wrong with it so getting it dor $9 with a discount was awesome :D
I would recommend this to a friend
Rated 4 out of 5 stars
Great Controller
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The controller works great and feels like new even though it’s refurbished
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this refurbished controller online and it arrived in 2 days. 5 stars for that. When I opened the box, the controller looked and felt like a new controller. It was only when I started using that I realized the right bumper did not work. I tried pressing it with extra pressure and it worked at first. After 1 match online the bumper just stopped working overall. I purchased a refurbished and open box and both were no good. I guess controllers are one of those things that must be purchased brand new.
No, I would not recommend this to a friend
Pros mentioned:
Functionality
Rated 4 out of 5 stars
Fast
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Like brand new and easy to use for my little boys.
I would recommend this to a friend
Pros mentioned:
Quality
Rated 5 out of 5 stars
Great Controller!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My first ever refurbished electronic and i can say it works really good. No issues so far.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Had a little issue with connecting to the xbox 1 S but used my sons charger (usb) for his cell phone and it connected right away and works since wirelessly also.
I would recommend this to a friend
Cons mentioned:
Connection
Rated 1 out of 5 stars
Stopped Connecting After 2 Weeks!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this hoping to get close to the same quality as a new controller. Out of the box, the controller rattled quite a bit, like they replace all of the broken pieces in the controller without cleaning out the old ones. However, it still worked fine until about two weeks in. It now no longer stays connected to my system for more than 5 minutes at a time. Conveniently, this happened just outside of the 14 day return period, and Best Buy won't offer me an exchange. Guess I burned $35 on this "good as new" refurbished controller. I recommend spending the extra money and buying a new unit from Microsoft.
No, I would not recommend this to a friend
Pros mentioned:
Functionality
Rated 5 out of 5 stars
Looks great and works well.
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Controller works great, synced up with no problems but best of all, it looks great!
This reviewer received promo considerations or sweepstakes entry for writing a review.
D-pad has drift. This is something that plagues most Xbox One controllers at some point in their life. I just wish I would have gotten more than a month out of this one. Third of this special edition (two reds and one blue) that had this same problem. The Elite controller was no better.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This controller works great and fine. If you’re looking for an Xbox controller this may be your go to.
I would recommend this to a friend
Rated 1 out of 5 stars
Stopped working after 1 month
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The controller was used about 10 times and stopped working after two battery changes worth of playing time. This happened after 1 month and 1 day and now I am unable to return this item. I would not recommend it.
No, I would not recommend this to a friend
Pros mentioned:
Condition
Rated 5 out of 5 stars
Great Condition!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall great, seemed new and had no issues! Quick shipping!
I would recommend this to a friend
Pros mentioned:
Functionality
Rated 5 out of 5 stars
Just as good as new one
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Just as good as a brand new one but cheaper! Got to have plenty to go around!