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Microsoft - Geek Squad Certified Refurbished Xbox Elite Wireless Controller for Xbox One - Black-Front_Standard

Customer rating

Rating 3.7 out of 5 stars with 62 reviews

76%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 62 Reviews
  • Rating: 4 out of 5 stars

    Fantastic controller. Refurb has some flaws though

    Posted
    blackroseMD1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Xbox One Elite Controller is easily the best controller I've ever used with either my Xbox or my PC. It's got good heft to it and the rubberized grip on the back helps keep it steady in the hand. Being able to switch out the D-pad and thumbsticks is great, and I don't think I'll ever be able to go back to a controller that doesn't have a circular D-pad. Being able to reassign buttons to the paddles on the back is really handy, although I wish you could assign keyboard keys to the paddles as well. All that said, I got a refurb version as there were no new versions in stock anywhere for anything resembling MSRP and there are some slight issues. One of the triggers pulls in a bit more than the other when the trigger locks are engaged and it's pretty noticeable.The left thumbstick also seems to have a tiny bit of stick drift as well. Neither of those things are enough for me to bother with a return/replacement, but it's something to keep in mind if buying a refurbished controller.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Spoil Yourself

    Posted
    JL227
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It's a great feeling controller. It has the heft of a quality product and all the buttons feel better than the stock controllers. The sticks and dpad feel more precise making gaming much more enjoyable. You also have the option of using pedals for button actions. They take a while to get use to but they're much easier and more intuitive to use. This is definitely a luxury item. You may not need it... but you'll want it. Disappointing though that it doesn't support bluetooth connectivity. But I'm willing to live with it. I think the refurb is a great value and makes it an easier purchase. I went with a protection plan though just in case. If you catch it on the right sale, the refurb + protection plan is still cheaper than buying it new.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Controller Was Broken and Missing Charging Cable

    Posted
    Wade111

    I just received my elite controller and opened it with excitement and was disappointed when I saw the product. The left grip on the back of the controller was pulled off the plastic, the left side of the controller case was split open like it had been slammed and broken, the controller rattles, the left thumbstick had been chewed on by something, the overall look of the controller was nasty looking. The controller was also missing the charging cable. Hopefully I'm the only one who's had it this bad. I'm going to be returning it in store, will update after my visit.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome controller

    Posted
    Eboyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I'm not really sure why this controller gets a lot of hate. I haven't had a single problem with it since I've had it. This is my second one that I have owned. It comes with multiple stick tips, different D pads, as well as the buttons on the underside. Beyond that the controller feels premium. It has more weight than a standard Xbox one controller and all around better build feeling. I take off one star because mine did not come with a carrying case. I am not sure since it was refurbished if it was suppose to come with one or not. No big deal since I already had one, but for the price it should have had one.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Refurbished controller not very refurbished

    Posted
    KenM
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased a new Elite a couple months ago. Not impressed with the quality. After only a few months of use, the right bumper broke. A $150 controller and it didn't outlast the 6 other basic controllers I have floating around my house (never had a problem with any of them). I do like the functionality of the elite so I thought I'd save some money and get a refurbished elite. The controller arrived and right out of the box, the B button sticks when pressed. It is totally unusable for games that require a lot of B use. Lesson learned.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Quality Control Missed a Critical Issue

    Posted
    JWDauntless
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Microsoft Elite Wireless Controller is very well made, however this remanufactured unit had a major issue that was missed upon arrival...the right stick had not been rebuilt correctly and was not rotating smoothly and made a crinkly noise when moved. Best Buy stood behind the purchase and actually replaced the defective unit with a brand new unit right at the store. Best Buy Customer Service gets a 5 STAR for that!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    broken

    Posted
    Anonymous
    • Verified PurchaserVerified Purchase

    broken didn't know I had a 15 day return. my son just open my gift to him and it was broking to understand clearly the guide button isn't working as it should actually It doesn't work at all.. so am never going to do that again... if the item said Refurbished doesn't that mean the manufacture fixed it? (then why is it broking) not good .. so now I have to use the 20 dollar warranty I brought when I bought this controller not good at all this customer isn't happy at all and I don't care about the warranty. the fact is you sold me a broking controller

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    A good controller

    Posted
    illest2sick
    • Verified PurchaserVerified Purchase

    I got the item through mail , when I received it i was excited to play with it. Didnt get to use it after a couple weeks. Everything felt normal as the controller should feel like. I didn't realize that the left top bottom was broken , when I was switch the D pad the inside of it was all dirty. It said that geek squad had restored it. It felt like they just put it back in the box. If I were able to return I would.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for Competitive Gamers

    Posted
    Envy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After using SCUF controllers for years this is on par with their product. Heavier feel to a normal controller, but not by much, with a smooth texture. Built in 3.5mm jack eliminates the use for audio adapters. Only issue are that the paddles are very sensitive. Killed myself a few time when I rested the controller on my lap. All in all this is a great controller to use for any competitive gamer. Not practical for the casual gamer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome controller but should have waited

    Posted
    redwingcody
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This controller is awesome. The customizable buttons on the back side could be better. I activate them accidently when setting down or picking up the controller, and they get in the way of holding the controller at times. There may be an upgraded Elite coming from Microsoft soon, so you may want to hold out for the new version before purchasing.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Controller

    Posted
    xJASON37x
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This controller really makes a difference. You can customize the buttons to do what ever you want them to. Change the Sensitivity of the Joy Stick and Triggers. The only reason I gave it 4 Stars is because its refurbished. I have a new version and this refurbished one, and compared to the new, the my refurbished one joystick and paddles are loose and the paddle slots have small damage. But everything still works as intended.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best gaming controller...period

    Posted
    Tapper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is absolutely, positively, the best controller for gaming. Even hardcore PC gamers that hate consoles use these controllers. So these obviously work for Windows PCs in addition to the Xbox 1. I never thought a controller this much would be worth it. After using it, it's really hard to go back to the "regular" controllers. It's akin to going back to "dumb" phones after using smart phones. Buy it if you can afford it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    works well for me

    Posted
    Preach
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The reviews for this product have not been positive for the most part. I purchased the controller at christmas and so far it's been an awesome controller to use. I'm using it to game with my PC, not an xbox one. If you are scared of it breaking, get the warranty. for me its been the best controller I've ever picked up.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Best controller too much money can buy

    Posted
    DocACE911
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Refurbished unit practically new: Box slightly damaged. Controller great This controller is the bomb. Even at $90 seems like a lot - but the quality and function is top notch. I program the right lower trigger for jump and left to run. Makes me a better competitive gamer not having to take my hand off the stick to jump

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Just amazing controller

    Posted
    Tman
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Had the controller for two days and it’s changed how I play each and every time. Nothing was wrong with it, just takes time to adjust yourself to using your fingers on the paddles but it’s well worth it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good controller

    Posted
    NorthWolverine
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This controller fits in my hands better than the original controler. I have a new controller and now this refurbished one. The only difference is that the refurbished one did not have the nice box or the power cable. This saved me $65!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    very nice

    Posted
    Cheesecake104
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a very nice xbox one controller. It better be for the price. My husband, the gamer, assured me that is was worth it. As long as I purchased the protection plan on it since xbox controllers have a habit of falling apart at my house. So far this controller has held up superbly.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Controller

    Posted
    Bosstone
    • Verified PurchaserVerified Purchase

    Impressive at first use, heavy, metal and looks really durable. After having it a month, as a casual gamer I'm not interested in remapping the buttons and switching out joysticks when I play a sniper. Great buy if on sale, wouldn't purchase at full price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Refurbished.

    Posted
    Morgan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was worried at first buying the refurbished product but it has a bestbuy approval. Boyfriend uses it everyday and he absolutely loves it. Great purchase good value. Works like new.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not a quality rebuild

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    You get what you pay for.... sure it $50 less but it was worn out. Who ever had it before me used it hard. The left stick had to much play in it. I returned it for a full refund and purchased a NIB one. Very happy with the NEW controler well worth the extra 50.

    No, I would not recommend this to a friend