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Microsoft - Geek Squad Certified Refurbished Xbox Elite Wireless Controller for Xbox One - Black-Front_Standard

Customer rating

Rating 3.8 out of 5 stars with 126 reviews

75%
would recommend to a friend

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Cons

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Page 1, showing1-20 of 126 Reviews
  • Rating: 3 out of 5 stars

    Remember you are buying a refurb

    Posted
    HotSauceZee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My old plain Xbox controller was getting stick drift and the RB button had broken off so it was about time to purchase a new one. Conveniently, these Refurb Elites were on sale at about the time my other controller broke down. It's a hard deal to pass up! You can get the Elite Refurb and the 2 year plan for less than a new Elite without the plan. This is definitely a plus! And the 2 year plan is a MUST if you buy this controller new or Refurb. They simply have too much quality control issues to cheap out and not protect your investment so I implore you to heavily consider the 2 year replacement plan. Shipping was fast, came in 4 days faster than originally projected. When it arrived, I opened it up to see what Refurb really meant. I was not blown away. Everything was in the box which was good but the controller was pretty nasty. Tons of dirt and grime in the thumbstick rubber as well as the grooves on the handles. The carrying case was full of pet hair and dander as well. Not sure if a small cat was using it as a house or what. So, I took about 30 minutes to thoroughly clean the controller and case with some of my detailing gear and it looked tons better. The only other issues after cleaning were a fairly large scratch on the RB button and the larger right paddle is loose and doesn't sit flush with the contact button on the underside. Everything else was just fine though! No stick drift after firing it up and all buttons function as well. TL;DR - Remember that you are buying a refurb and expect some small issues, wear and tear etc. Especially given the reputation of these controllers. BUT, all that aside if you can find a refurb on sale with Best Buy's incredible (and mandatory as far as I'm concerned) protection plan then jump on it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Buyer beware, but not necessarily discouraged

    Posted
    HILegen
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was really on the fence about ordering a refurbished controller based on the other reviews, but I decided to go for it. Upon opening the box my controller shipped in I was relieved to see that I had received the carrying case unlike so many others and the controller itself appeared to be in almost perfect condition. Unfortunately, closer inspection soon revealed that both analog sticks on the controller were loose. It doesn't seem to have any negative gameplay effect, but it makes me question how "refurbished" this controller actually is. In addition, my unit came with duplicate parts and was missing others. I received two cross d-pads and no rounded one, and I received two sets of the long thumbsticks and no short ones. All of this should have made me frustrated enough to return the unit, but there's one other thing worth mentioning...the controller is great. I bought it specifically for FPS games and after a brief learning period to get used to the trigger stops and paddles I feel like I could never go back to a standard controller. I ended up ordering some replacement parts for what I was missing and keeping the controller. So the moral of the review is: Set your expectations accordingly and you might end up happy with your purchase. Know that there is a good likelihood that your controller might have minor issues or might be missing parts.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great functionality, not so great for longevity

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    To be clear, the Xbox Elite controller is fantastic, so good in fact that it’s design/perks were copied by third party companies, even for other platforms. Here is where my issue begins: So I am not a serious or profession gamer but I play FPS shooters (COD mainly) probably 3-4 days a week. This is my THIRD controller within 2-3 years due to joysticks that start to move on their own. Nothing paranormal here, the sticks will eventually start to return to a default position slightly off center which can cause the character to move in game (my COD character kept gazing to the skies instead of focusing lol). I also have had an issue with bumper buttons getting stuck or unresponsive. I understand controllers get wear and tear but to dish out $150 annually is just not practical seeing how that is more than 1/3 the cost of the gaming system. Bottom line; this is a great controller for its added functionality but do yourself a favor and get a pre-owned one with an extended warranty and you’ll be fine :)

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    The money saved did not outweigh the negatives.

    Posted
    Mark
    • My Best Buy® MemberMember

    Was excited to receive the item; certified refurbished and saving money. Was quickly let down as the received item was in poor condition. It was obvious that the controller had been used very heavily for a long period of time, then was somehow returned. Although conjecture, It would appear that 2-year warranty controllers are being resold as refurbished. The 'refurbishing' process did not adequately address the issues with the received controller. The unit had extensive wear in every aspect; grip wear, body chips, stick drift, buttons stick when depressed, etc.. The item did come with a new set of paddles and magnetic sticks. There were clear indicators that a liquid was spilled on the controller as residue was apparent when looking closely. Item was returned to a local BB and a new controller was purchased. In my instance, the money saved did not outweigh the controllers issues and substantially degraded my gaming experience.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Fantastic controller. Refurb has some flaws though

    Posted
    blackroseMD1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Xbox One Elite Controller is easily the best controller I've ever used with either my Xbox or my PC. It's got good heft to it and the rubberized grip on the back helps keep it steady in the hand. Being able to switch out the D-pad and thumbsticks is great, and I don't think I'll ever be able to go back to a controller that doesn't have a circular D-pad. Being able to reassign buttons to the paddles on the back is really handy, although I wish you could assign keyboard keys to the paddles as well. All that said, I got a refurb version as there were no new versions in stock anywhere for anything resembling MSRP and there are some slight issues. One of the triggers pulls in a bit more than the other when the trigger locks are engaged and it's pretty noticeable.The left thumbstick also seems to have a tiny bit of stick drift as well. Neither of those things are enough for me to bother with a return/replacement, but it's something to keep in mind if buying a refurbished controller.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyers beware!!

    Posted
    HT614
    • My Best Buy® MemberMember

    Condition of controller was not great. Loose buttons, dirt in the cracks and pet hair stuck to it. Missing charging cord as well. The quality control process is nonexistent. Tried to exchange but that was a process within itself. Was told to go to a local BB to add geek squad replacement plan after received. I did so but apparently the store couldn’t do it. Said I had to return and reorder and have person on phone add it for me (wonder why when I called for my exchange, the person on the phone told me differently). The local stores don’t care about refurbished items and want nothing to do with it. Save yourself the trouble and just buy new. If you decide to buy refurbished, do so but get the replacement plan because something will be wrong with it in the short term

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Would Buy Again, Again, Again, And Again!!!

    Posted
    WaSaBi167
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This controller is so worth the extra dollars. My only 3 times gripe is that my first controller went bad within 3 months after purchase. I did buy the extended warranty, which I highly recommend. The problem I had while playing PUBG is that the controller would drift and my character would just start walking forward by itself. Then I purchased two used Geek Squad Elite refurbished controllers, which I will never do again. Both controllers were bad right out of the box. The drift was way worse and the 3rd Geek Squad controller was just messed up. I finally had to wait for the Elite controller to come back in stock and just received my brand new one and so far it is working fine. Hope this helps someone out there.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Mixed Bag

    Posted
    SchoolHeel
    • My Best Buy® MemberMember

    I ordered 2 of these at the same time. The two controllers I received were night and day. One looked new, which I believe was a controller that was barely used and returned. The second controller was in bad shape. It was filthy with some nasty looking brown crud all over it. It also had major wear on the body and a number of buttons weren't working correctly. I don't believe they actually refurb anything, but instead just ship out ones that were returned. I once bought a Geek Squad refurbished Apple Watch and it came in poor condition and missing parts. Like the title says, it's a mixed bag. You may end up with something in great shape, or something that looks dragged through the mud and dropped on concrete.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Yeah Mine Was Broken

    Posted
    Dylan
    • My Best Buy® MemberMember

    You gotta wonder what kind of "Refurbishing" they do on these controllers but it's certainly lacking. The controller came in perfect condition looking like it came right off the line but the A button registers maybe once every twenty times I press it. I tested it for several days and tried to find a solution but the switch on that button is just plain broke. I know it's Microsoft that does the Refurbishing, and it's not all Best Buy's fault, but they're the ones claiming their refurbished units are "thoroughly, painstakingly and lovingly tested", so I don't feel bad about giving this a one star review. The customer service was really great with returning the product, though, so kudos to the team at Eden Prairie.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Controller Was Broken and Missing Charging Cable

    Posted
    Wade111

    I just received my elite controller and opened it with excitement and was disappointed when I saw the product. The left grip on the back of the controller was pulled off the plastic, the left side of the controller case was split open like it had been slammed and broken, the controller rattles, the left thumbstick had been chewed on by something, the overall look of the controller was nasty looking. The controller was also missing the charging cable. Hopefully I'm the only one who's had it this bad. I'm going to be returning it in store, will update after my visit.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Certified but not refurbished

    Posted
    SprungNickel427
    • My Best Buy® MemberMember

    I received my Elite controller. box, USB cable, and all the thumbsticks, dpad, paddles etc as promised. The right Front Trigger is not moving smoothly. clearly this was returned for that reason so I don't believe this is refurbished, just repackaged. It works, it works as promised, all functions, but the trigger is defective and hangs up some. I bought the 2 year plan for just that reason. I don't believe the refurbishing process is thorough. Proceed with knowledge and caution. 2 yr replacement for $24 is worth it since my previous ones didn't last more than 1 yr. I'd only recommend with replacement plan.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Spoil Yourself

    Posted
    JL227
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It's a great feeling controller. It has the heft of a quality product and all the buttons feel better than the stock controllers. The sticks and dpad feel more precise making gaming much more enjoyable. You also have the option of using pedals for button actions. They take a while to get use to but they're much easier and more intuitive to use. This is definitely a luxury item. You may not need it... but you'll want it. Disappointing though that it doesn't support bluetooth connectivity. But I'm willing to live with it. I think the refurb is a great value and makes it an easier purchase. I went with a protection plan though just in case. If you catch it on the right sale, the refurb + protection plan is still cheaper than buying it new.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Refurbished controller not very refurbished

    Posted
    KenM
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased a new Elite a couple months ago. Not impressed with the quality. After only a few months of use, the right bumper broke. A $150 controller and it didn't outlast the 6 other basic controllers I have floating around my house (never had a problem with any of them). I do like the functionality of the elite so I thought I'd save some money and get a refurbished elite. The controller arrived and right out of the box, the B button sticks when pressed. It is totally unusable for games that require a lot of B use. Lesson learned.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome controller

    Posted
    Eboyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I'm not really sure why this controller gets a lot of hate. I haven't had a single problem with it since I've had it. This is my second one that I have owned. It comes with multiple stick tips, different D pads, as well as the buttons on the underside. Beyond that the controller feels premium. It has more weight than a standard Xbox one controller and all around better build feeling. I take off one star because mine did not come with a carrying case. I am not sure since it was refurbished if it was suppose to come with one or not. No big deal since I already had one, but for the price it should have had one.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice Controlloer

    Posted
    Gino
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This elite controller is built a lot more sturdier than normal ones. Buttons and grips feel more precise and I have yet to notice any diminished performance after several weeks of playing. Usually by this time, buttons begin to stick and play suffers. I bought the warranty plan just in case anything goes wrong and managed to buy at a discount while on sale .. All in all, much better than normal controllers and well worth it!!!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Quality Control Missed a Critical Issue

    Posted
    JWDauntless
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Microsoft Elite Wireless Controller is very well made, however this remanufactured unit had a major issue that was missed upon arrival...the right stick had not been rebuilt correctly and was not rotating smoothly and made a crinkly noise when moved. Best Buy stood behind the purchase and actually replaced the defective unit with a brand new unit right at the store. Best Buy Customer Service gets a 5 STAR for that!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    broken

    Posted
    Anonymous
    • Verified PurchaserVerified Purchase

    broken didn't know I had a 15 day return. my son just open my gift to him and it was broking to understand clearly the guide button isn't working as it should actually It doesn't work at all.. so am never going to do that again... if the item said Refurbished doesn't that mean the manufacture fixed it? (then why is it broking) not good .. so now I have to use the 20 dollar warranty I brought when I bought this controller not good at all this customer isn't happy at all and I don't care about the warranty. the fact is you sold me a broking controller

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    A good controller

    Posted
    illest2sick
    • Verified PurchaserVerified Purchase

    I got the item through mail , when I received it i was excited to play with it. Didnt get to use it after a couple weeks. Everything felt normal as the controller should feel like. I didn't realize that the left top bottom was broken , when I was switch the D pad the inside of it was all dirty. It said that geek squad had restored it. It felt like they just put it back in the box. If I were able to return I would.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Re-certified? Still broken..

    Posted
    DrunknCanuck
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This GeekSquad-Refurbished Elite Controller failed to power up & operate on batteries. Brand new batteries, batteries from known good-working controllers, etc ... failed to power this controller. USB cable & power adapter did allow the controller to power up and operate normally. Clearly, the "certified" condition of this product failed to be properly bench-tested.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Cheap Price but problems after 1 week

    Posted
    Paintballstudd
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Price was cheapest around but after a week the grips are already coming apart from the controller. I bought I new one when they first came out years back and it lasted for years with no grip problems but this one after a week is horrible. Good thing I bought the extended warranty and I suggest anyone do the same or just buy a brand new one.

    No, I would not recommend this to a friend