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Customer Ratings & Reviews

Microsoft - Geek Squad Certified Refurbished Xbox Elite Wireless Controller for Xbox One - Black-Front_Standard

Customer rating

Rating 3.8 out of 5 stars with 126 reviews

75%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-10 of 10 Reviews mentioning:
  • Rating: 3 out of 5 stars

    Buttons are weak and sticky

    Posted
    Agctowboatman40
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It was weak and sticky buttons sounded like the broke and didn't work everytime

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great for the price but has defects

    Posted
    TheGreatOne
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    LB/ RB buttons will break if u drop the controller and it lands on these buttons And the warranty from MS is only for 3 months!!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Refurb joke

    Posted
    Jereme
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This thing is not refurbished it was dirty had animal fur on it and is missing a button. Probably not even going to work

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Beware of broken and missing controls

    Posted
    Billybob80
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I received my controller without the extra paddles and right button damaged and falling off. Purchased for $95 instead of regular price so maybe I should've expected. I've returned the controller and will try again to see if I get a better one. Might be worth just paying full price.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Yeah Mine Was Broken

    Posted
    Dylan
    • My Best Buy® MemberMember

    You gotta wonder what kind of "Refurbishing" they do on these controllers but it's certainly lacking. The controller came in perfect condition looking like it came right off the line but the A button registers maybe once every twenty times I press it. I tested it for several days and tried to find a solution but the switch on that button is just plain broke. I know it's Microsoft that does the Refurbishing, and it's not all Best Buy's fault, but they're the ones claiming their refurbished units are "thoroughly, painstakingly and lovingly tested", so I don't feel bad about giving this a one star review. The customer service was really great with returning the product, though, so kudos to the team at Eden Prairie.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    broken

    Posted
    Anonymous
    • Verified PurchaserVerified Purchase

    broken didn't know I had a 15 day return. my son just open my gift to him and it was broking to understand clearly the guide button isn't working as it should actually It doesn't work at all. . so am never going to do that again... if the item said Refurbished doesn't that mean the manufacture fixed it? @@@@@@@@ then why is it broking) not good . . so now I have to use the 20 dollar warranty I brought when I bought this controller not good at all this customer isn't happy at all and I don't care about the warranty. the fact is you sold me a broking controller

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyers beware!!

    Posted
    HT614
    • My Best Buy® MemberMember

    Condition of controller was not great. Loose buttons, dirt in the cracks and pet hair stuck to it. Missing charging cord as well. The quality control process is nonexistent. Tried to exchange but that was a process within itself. Was told to go to a local BB to add geek squad replacement plan after received. I did so but apparently the store couldn't do it. Said I had to return and reorder and have person on phone add it for me (wonder why when I called for my exchange, the person on the phone told me differently). The local stores don't care about refurbished items and want nothing to do with it. Save yourself the trouble and just buy new. If you decide to buy refurbished, do so but get the replacement plan because something will be wrong with it in the short term

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Mixed Bag

    Posted
    SchoolHeel
    • My Best Buy® MemberMember

    I ordered 2 of these at the same time. The two controllers I received were night and day. One looked new, which I believe was a controller that was barely used and returned. The second controller was in bad shape. It was filthy with some nasty looking brown crud all over it. It also had major wear on the body and a number of buttons weren't working correctly. I don't believe they actually refurb anything, but instead just ship out ones that were returned. I once bought a Geek Squad refurbished Apple Watch and it came in poor condition and missing parts. Like the title says, it's a mixed bag. You may end up with something in great shape, or something that looks dragged through the mud and dropped on concrete.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    The money saved did not outweigh the negatives.

    Posted
    Mark
    • My Best Buy® MemberMember

    Was excited to receive the item; certified refurbished and saving money. Was quickly let down as the received item was in poor condition. It was obvious that the controller had been used very heavily for a long period of time, then was somehow returned. Although conjecture, It would appear that 2-year warranty controllers are being resold as refurbished. The'refurbishing' process did not adequately address the issues with the received controller. The unit had extensive wear in every aspect; grip wear, body chips, stick drift, buttons stick when depressed, etc.. The item did come with a new set of paddles and magnetic sticks. There were clear indicators that a liquid was spilled on the controller as residue was apparent when looking closely. Item was returned to a local BB and a new controller was purchased. In my instance, the money saved did not outweigh the controllers issues and substantially degraded my gaming experience.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Remember you are buying a refurb

    Posted
    HotSauceZee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My old plain Xbox controller was getting stick drift and the RB button had broken off so it was about time to purchase a new one. Conveniently, these Refurb Elites were on sale at about the time my other controller broke down. It's a hard deal to pass up! You can get the Elite Refurb and the 2 year plan for less than a new Elite without the plan. This is definitely a plus! And the 2 year plan is a MUST if you buy this controller new or Refurb. They simply have too much quality control issues to cheap out and not protect your investment so I implore you to heavily consider the 2 year replacement plan. Shipping was fast, came in 4 days faster than originally projected. When it arrived, I opened it up to see what Refurb really meant. I was not blown away. Everything was in the box which was good but the controller was pretty nasty. Tons of dirt and grime in the thumbstick rubber as well as the grooves on the handles. The carrying case was full of pet hair and dander as well. Not sure if a small cat was using it as a house or what. So, I took about 30 minutes to thoroughly clean the controller and case with some of my detailing gear and it looked tons better. The only other issues after cleaning were a fairly large scratch on the RB button and the larger right paddle is loose and doesn't sit flush with the contact button on the underside. Everything else was just fine though! No stick drift after firing it up and all buttons function as well. TL;DR - Remember that you are buying a refurb and expect some small issues, wear and tear etc. Especially given the reputation of these controllers. BUT, all that aside if you can find a refurb on sale with Best Buy's incredible (and mandatory as far as I'm concerned) protection plan then jump on it!

    I would recommend this to a friend