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Customer Ratings & Reviews

Microsoft - Geek Squad Certified Refurbished Xbox Elite Wireless Controller for Xbox One - Black-Front_Standard

Customer rating

Rating 3.8 out of 5 stars with 126 reviews

75%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-7 of 7 Reviews mentioning:
  • Rating: 5 out of 5 stars

    Great choice

    Posted
    Allann
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Glad I purchase this controller which I use for multiple games and configure to my style of play.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    xbox controller elite wao is so cute

    Posted
    kathecobena1992
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    am enjoy this controller and that enjoy everyday thanks

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Worth it

    Posted
    TMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great design. Programmable functionality rocks. PC gaming is next level.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Upgrade Xbox one controller

    Posted
    Gordo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The new controller works great! This is an upgrade as there are finger controls on top and bottom of the unit to increase speed. Good overall design for the serious gamer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Quality Control Missed a Critical Issue

    Posted
    JWDauntless
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Microsoft Elite Wireless Controller is very well made, however this remanufactured unit had a major issue that was missed upon arrival...the right stick had not been rebuilt correctly and was not rotating smoothly and made a crinkly noise when moved. Best Buy stood behind the purchase and actually replaced the defective unit with a brand new unit right at the store. Best Buy Customer Service gets a 5 STAR for that!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great functionality, not so great for longevity

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    To be clear, the Xbox Elite controller is fantastic, so good in fact that it's design/perks were copied by third party companies, even for other platforms. Here is where my issue begins: So I am not a serious or profession gamer but I play FPS shooters (COD mainly) probably 3-4 days a week. This is my THIRD controller within 2-3 years due to joysticks that start to move on their own. Nothing paranormal here, the sticks will eventually start to return to a default position slightly off center which can cause the character to move in game (my COD character kept gazing to the skies instead of focusing lol). I also have had an issue with bumper buttons getting stuck or unresponsive. I understand controllers get wear and tear but to dish out $150 annually is just not practical seeing how that is more than 1/3 the cost of the gaming system. Bottom line; this is a great controller for its added functionality but do yourself a favor and get a pre-owned one with an extended warranty and you'll be fine : @@@@@@@

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    The money saved did not outweigh the negatives.

    Posted
    Mark
    • My Best Buy® MemberMember

    Was excited to receive the item; certified refurbished and saving money. Was quickly let down as the received item was in poor condition. It was obvious that the controller had been used very heavily for a long period of time, then was somehow returned. Although conjecture, It would appear that 2-year warranty controllers are being resold as refurbished. The'refurbishing' process did not adequately address the issues with the received controller. The unit had extensive wear in every aspect; grip wear, body chips, stick drift, buttons stick when depressed, etc.. The item did come with a new set of paddles and magnetic sticks. There were clear indicators that a liquid was spilled on the controller as residue was apparent when looking closely. Item was returned to a local BB and a new controller was purchased. In my instance, the money saved did not outweigh the controllers issues and substantially degraded my gaming experience.

    No, I would not recommend this to a friend