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Customer Ratings & Reviews

Microsoft - Geek Squad Certified Refurbished Xbox Elite Wireless Controller for Xbox One - Black-Front_Standard

Customer rating

Rating 3.8 out of 5 stars with 127 reviews

75%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-4 of 4 Reviews mentioning:
  • Rating: 1 out of 5 stars

    Didn't Work

    Posted
    Therealdr0y
    • My Best Buy® MemberMember

    I bought one of these controllers and returned it because the audio jack didn't work. The replacement's audio jack didn't work either. Additionally, the second one smelled strongly of cigarette smoke. Don't think they are even looked at before being boxed up and sold.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Fantastic controller. Refurb has some flaws though

    Posted
    blackroseMD1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Xbox One Elite Controller is easily the best controller I've ever used with either my Xbox or my PC. It's got good heft to it and the rubberized grip on the back helps keep it steady in the hand. Being able to switch out the D-pad and thumbsticks is great, and I don't think I'll ever be able to go back to a controller that doesn't have a circular D-pad. Being able to reassign buttons to the paddles on the back is really handy, although I wish you could assign keyboard keys to the paddles as well. All that said, I got a refurb version as there were no new versions in stock anywhere for anything resembling MSRP and there are some slight issues. One of the triggers pulls in a bit more than the other when the trigger locks are engaged and it's pretty noticeable.The left thumbstick also seems to have a tiny bit of stick drift as well. Neither of those things are enough for me to bother with a return/replacement, but it's something to keep in mind if buying a refurbished controller.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyers beware!!

    Posted
    HT614
    • My Best Buy® MemberMember

    Condition of controller was not great. Loose buttons, dirt in the cracks and pet hair stuck to it. Missing charging cord as well. The quality control process is nonexistent. Tried to exchange but that was a process within itself. Was told to go to a local BB to add geek squad replacement plan after received. I did so but apparently the store couldn't do it. Said I had to return and reorder and have person on phone add it for me (wonder why when I called for my exchange, the person on the phone told me differently). The local stores don't care about refurbished items and want nothing to do with it. Save yourself the trouble and just buy new. If you decide to buy refurbished, do so but get the replacement plan because something will be wrong with it in the short term

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Remember you are buying a refurb

    Posted
    HotSauceZee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My old plain Xbox controller was getting stick drift and the RB button had broken off so it was about time to purchase a new one. Conveniently, these Refurb Elites were on sale at about the time my other controller broke down. It's a hard deal to pass up! You can get the Elite Refurb and the 2 year plan for less than a new Elite without the plan. This is definitely a plus! And the 2 year plan is a MUST if you buy this controller new or Refurb. They simply have too much quality control issues to cheap out and not protect your investment so I implore you to heavily consider the 2 year replacement plan. Shipping was fast, came in 4 days faster than originally projected. When it arrived, I opened it up to see what Refurb really meant. I was not blown away. Everything was in the box which was good but the controller was pretty nasty. Tons of dirt and grime in the thumbstick rubber as well as the grooves on the handles. The carrying case was full of pet hair and dander as well. Not sure if a small cat was using it as a house or what. So, I took about 30 minutes to thoroughly clean the controller and case with some of my detailing gear and it looked tons better. The only other issues after cleaning were a fairly large scratch on the RB button and the larger right paddle is loose and doesn't sit flush with the contact button on the underside. Everything else was just fine though! No stick drift after firing it up and all buttons function as well. TL;DR - Remember that you are buying a refurb and expect some small issues, wear and tear etc. Especially given the reputation of these controllers. BUT, all that aside if you can find a refurb on sale with Best Buy's incredible (and mandatory as far as I'm concerned) protection plan then jump on it!

    I would recommend this to a friend