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Customer Ratings & Reviews

Your price for this item is $99.99
The comparable value price is $149.99

Customer reviews

Rating 3.7 out of 5 stars with 175 reviews

Rating Filter

Rating by feature

  • Value

    Rating 2.9 out of 5 stars

  • Quality

    Rating 3.0 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

69%would recommend to a friend

Customers are saying

Customers are enthusiastic about the quality, feel, and grip of the Geek Squad Certified Refurbished Xbox Elite Wireless Controller for Xbox One, with many praising its adjustability and premium feel. However, some customers reported issues with the controller's condition upon arrival, including stick drift and problems with the paddles and D-pad. Several users noted that the controller arrived damaged or with missing parts. Despite these concerns, the positive feedback regarding the controller's build quality and feel remains prominent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 175 reviews
  • Pros mentioned:
    Controller quality, Feel

    Rated 5 out of 5 stars

    Best Gaming controller ever!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it would be difficult to set it up, Not at all easy to install and it's feels and play wonderful. Hands down this is the best controller out on any system!!

    I would recommend this to a friend
  • Pros mentioned:
    Controller quality

    Rated 3 out of 5 stars

    Finally a sturdy feeling controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great, solidly built controller. Using the paddles take some getting used to. However I have some concerns since just over a year and some of the parts are wearing out. A must if you are a hardcore gamer but otherwise not sure if its worth the cost difference

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 2 out of 5 stars

    Broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bumpers get stuck. Sticks are too loose. Characters drift when sticks are centered. Hardware quality is not as good as the basic controller - especially the latest generation.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 2 out of 5 stars

    Refurbished should be called Garbage

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 1 Elite and 2 regular "refurbished" Controllers. All were on sale at a price that I thought why not. However, it didn't take long before the Elite stick was drifting bad. It just got worse and I couldn't return it. I switched to one of the standard controllers only to have that do the same thing, Fortunately the 3rd controller hasn't done it, but I am pretty unhappy with having 2 fail so quickly. 1 out of 3 working is ridiculous. I don't recommend buying refurbished.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Feel

    Rated 4 out of 5 stars

    great controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the feel. and it lasted 3 years of use. Buttons wore out now after 3 years . i bought geek squad warranty.

    I would recommend this to a friend
  • Cons mentioned:
    Paddles

    Rated 5 out of 5 stars

    Great for Competitive Gamers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using SCUF controllers for years this is on par with their product. Heavier feel to a normal controller, but not by much, with a smooth texture. Built in 3.5mm jack eliminates the use for audio adapters. Only issue are that the paddles are very sensitive. Killed myself a few time when I rested the controller on my lap. All in all this is a great controller to use for any competitive gamer. Not practical for the casual gamer.

    I would recommend this to a friend
  • Cons mentioned:
    Paddles

    Rated 3 out of 5 stars

    Good item - might not be worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller feels great and provides many options that a regular controller wouldn’t. I was hoping the paddles on the back of the controller would be easier to use.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Condition

    Rated 4 out of 5 stars

    Great Controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the controller, but the refurbished one broke in about 2 weeks. Wouldn’t recommend buying a refurbished one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Controller quality

    Rated 4 out of 5 stars

    Good price for a good controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of course it's ridiculous these ever wear out but this is a quality controller and at a good price.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 3 out of 5 stars

    Good but Pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a good quality product but it is pricey and really made for competitive gaming. Not really for casual gamers.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller fits in my hands better than the original controler. I have a new controller and now this refurbished one. The only difference is that the refurbished one did not have the nice box or the power cable. This saved me $65!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome controller but should have waited

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is awesome. The customizable buttons on the back side could be better. I activate them accidently when setting down or picking up the controller, and they get in the way of holding the controller at times. There may be an upgraded Elite coming from Microsoft soon, so you may want to hold out for the new version before purchasing.

    I would recommend this to a friend
  • Pros mentioned:
    Controller quality

    Rated 5 out of 5 stars

    Can't beat this controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is the best one that I have had for the xbox one. It does take a little bit of time to get use to the levers under the controller, but once you do it is like second nature to pull of moves. It's a bit heavy but other than that, I believe it's solid.

    I would recommend this to a friend
  • Pros mentioned:
    Controller quality

    Rated 4 out of 5 stars

    Great refurbished controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this purchase, controller works great.

    I would recommend this to a friend
  • Pros mentioned:
    Feel

    Rated 4 out of 5 stars

    You will want one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It may be expensive. But it feels amazing and you need to own it.

    I would recommend this to a friend
  • Pros mentioned:
    Controller quality

    Rated 5 out of 5 stars

    very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice xbox one controller. It better be for the price. My husband, the gamer, assured me that is was worth it. As long as I purchased the protection plan on it since xbox controllers have a habit of falling apart at my house. So far this controller has held up superbly.

    I would recommend this to a friend
  • Cons mentioned:
    D-pad

    Rated 1 out of 5 stars

    A good controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the item through mail , when I received it i was excited to play with it. Didnt get to use it after a couple weeks. Everything felt normal as the controller should feel like. I didn't realize that the left top bottom was broken , when I was switch the D pad the inside of it was all dirty. It said that geek squad had restored it. It felt like they just put it back in the box. If I were able to return I would.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great Controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive at first use, heavy, metal and looks really durable. After having it a month, as a casual gamer I'm not interested in remapping the buttons and switching out joysticks when I play a sniper. Great buy if on sale, wouldn't purchase at full price.

    I would recommend this to a friend
  • Pros mentioned:
    Controller quality

    Rated 5 out of 5 stars

    Refurbished.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried at first buying the refurbished product but it has a bestbuy approval. Boyfriend uses it everyday and he absolutely loves it. Great purchase good value. Works like new.

    I would recommend this to a friend
  • Cons mentioned:
    Condition

    Rated 3 out of 5 stars

    Buttons are weak and sticky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was weak and sticky buttons sounded like the broke and didn't work everytime

    No, I would not recommend this to a friend
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