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Customer Ratings & Reviews

Your price for this item is $99.99
The comparable value price is $149.99

Customer reviews

Rating 3.7 out of 5 stars with 175 reviews

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Rating by feature

  • Value

    Rating 2.9 out of 5 stars

  • Quality

    Rating 3.0 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

69%would recommend to a friend

Customers are saying

Customers are enthusiastic about the quality, feel, and grip of the Geek Squad Certified Refurbished Xbox Elite Wireless Controller for Xbox One, with many praising its adjustability and premium feel. However, some customers reported issues with the controller's condition upon arrival, including stick drift and problems with the paddles and D-pad. Several users noted that the controller arrived damaged or with missing parts. Despite these concerns, the positive feedback regarding the controller's build quality and feel remains prominent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 175 reviews
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    This right here

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far superior to an average controller and although a bit confusing to some. If you ever modded or purchased anything with paddles. You know it’s great. Favorite controller yet. Feels good anti slip and rugged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would Buy Again, Again, Again, And Again!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is so worth the extra dollars. My only 3 times gripe is that my first controller went bad within 3 months after purchase. I did buy the extended warranty, which I highly recommend. The problem I had while playing PUBG is that the controller would drift and my character would just start walking forward by itself. Then I purchased two used Geek Squad Elite refurbished controllers, which I will never do again. Both controllers were bad right out of the box. The drift was way worse and the 3rd Geek Squad controller was just messed up. I finally had to wait for the Elite controller to come back in stock and just received my brand new one and so far it is working fine. Hope this helps someone out there.

    I would recommend this to a friend
  • Cons mentioned:
    Paddles

    Rated 5 out of 5 stars

    Feels solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller. Paddles are a little loose and I had to flip the top paddles upwards to fix the looseness. If you buy refurbished get the warranty.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Elite? Maybe...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this used for $85. I share that because it's important to understand I did not pay the full $150 price. I think this controller is worth about $75 if you are not a Pro Gamer. It's a good controller but not worth the $150 IMO.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Controller quality

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I also got this controller for my hubby. We lost our first one in a house fire so I surprised him with a new one. This is the only controller he’ll use!

    I would recommend this to a friend
  • Pros mentioned:
    Controller quality

    Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best Xbox controller, if you need proof... just go to Best Buy and try it out! Hands down you will purchase one as soon as you can.

    I would recommend this to a friend
  • Cons mentioned:
    Condition

    Rated 2 out of 5 stars

    Not worth the time, buy new

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished controllers have issues. I’ve exchanged until I gave up and paid for a new controller. Pay up for the new but don’t expect a controller that doesn’t have problems.

    No, I would not recommend this to a friend
  • Cons mentioned:
    D-pad

    Rated 2 out of 5 stars

    Refurbished but Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Dpad for my controller was just unresponsive and had intermittent connection whenever it would respond. Luckily I just bought it out to test whether I liked it or not so now I can buy the controller full price.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Adjustability

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this remote for the Xbox big difference for the one that come with the Xbox and can adjust things better

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is the best far my none I'd recommend it to anyone well worth rhe money

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's refurbished

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller was good until the grips started coming off. I was able to buy something else when they didn't have a replacement for the same item.

    I would recommend this to a friend
  • Pros mentioned:
    Feel

    Rated 5 out of 5 stars

    Great! Super sleek!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought this for my boyfriend and he absolutely loved it. He liked the sleek feel and the ultra sensitive control.

    I would recommend this to a friend
  • Pros mentioned:
    Controller quality

    Rated 5 out of 5 stars

    Great value on a refurb!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller feels premium and the refubished by geek squad is virtually new. I highly recommend the refubished version?

    I would recommend this to a friend
  • Pros mentioned:
    Controller quality

    Rated 5 out of 5 stars

    Refurbished controller

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this refurbished Xbox Elite controller at a discounted price and it's been great so far.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Looked new, but had a terrible drift.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted this to work properly. It looked brand new when I opened up the box. But, when i tried to actually use it, it had a terrible drift. I tried to recalibrate, but I could never get the drift to go away. Returned.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    The “L” joystick doesn’t work and the bumbers fail

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left joystick doesn’t work and it doesn’t left me sprint in games like cod and fortnite and the bumpers are too close together so whenever I click the top one the bottom one also clicks.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Feel

    Rated 5 out of 5 stars

    Excellent build and premium feel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes the Xbox 360 Controller to the next level - premium feel and the ability to customize controller makes this a worthwhile upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Controlloer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This elite controller is built a lot more sturdier than normal ones. Buttons and grips feel more precise and I have yet to notice any diminished performance after several weeks of playing. Usually by this time, buttons begin to stick and play suffers. I bought the warranty plan just in case anything goes wrong and managed to buy at a discount while on sale .. All in all, much better than normal controllers and well worth it!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Feel

    Rated 5 out of 5 stars

    Can’t wait for v2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These controllers ware out fast but the feel great once you switch to this you never go back

    I would recommend this to a friend
  • Pros mentioned:
    Controller quality

    Rated 5 out of 5 stars

    Best Controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a lil bit skeptical about it but hands down most soild controller ever. Very very well built

    I would recommend this to a friend
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