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Customer Ratings & Reviews

Your price for this item is $99.99
The comparable value price is $149.99

Customer reviews

Rating 3.7 out of 5 stars with 175 reviews

Rating Filter

Rating by feature

  • Value

    Rating 2.9 out of 5 stars

  • Quality

    Rating 3.0 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

69%would recommend to a friend

Customers are saying

Customers are enthusiastic about the quality, feel, and grip of the Geek Squad Certified Refurbished Xbox Elite Wireless Controller for Xbox One, with many praising its adjustability and premium feel. However, some customers reported issues with the controller's condition upon arrival, including stick drift and problems with the paddles and D-pad. Several users noted that the controller arrived damaged or with missing parts. Despite these concerns, the positive feedback regarding the controller's build quality and feel remains prominent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 175 reviews
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Great Grip

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice grip, will buy again. Good addition to the XBOX family.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this controller. Still learning how to customize but pretty neat how everything is magnetized.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished controller not very refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new Elite a couple months ago. Not impressed with the quality. After only a few months of use, the right bumper broke. A $150 controller and it didn't outlast the 6 other basic controllers I have floating around my house (never had a problem with any of them). I do like the functionality of the elite so I thought I'd save some money and get a refurbished elite. The controller arrived and right out of the box, the B button sticks when pressed. It is totally unusable for games that require a lot of B use. Lesson learned.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Its great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using it for a year or more and it's great. Wish they had the white version.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for Fortnight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great game controller for playing Fortnight. It makes it a lot faster to build!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and provides great control. Feels great in your hands.

    I would recommend this to a friend
  • Pros mentioned:
    Controller quality

    Rated 5 out of 5 stars

    my teenager loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got it for my teen son and he loves it. very good quality

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great for the price but has defects

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LB/ RB buttons will break if u drop the controller and it lands on these buttons And the warranty from MS is only for 3 months!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Buy one new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These controllers are great but I kind of regret my purchase of a refurbished one as the stick was kind of messed up.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    sick controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this control and all the things you can do with it must buy

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap Price but problems after 1 week

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was cheapest around but after a week the grips are already coming apart from the controller. I bought I new one when they first came out years back and it lasted for years with no grip problems but this one after a week is horrible. Good thing I bought the extended warranty and I suggest anyone do the same or just buy a brand new one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fancy Xbox One Controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Xbox One Elite Controller for my 14 y/o Son. He wanted a controller that allowed him to do stuff a normal controller couldn't do. It has special features that allow you to do cool stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just amazing controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the controller for two days and it’s changed how I play each and every time. Nothing was wrong with it, just takes time to adjust yourself to using your fingers on the paddles but it’s well worth it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    damage controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took a gamble and bought a refurbished unit. I didn't get lucky. Controller had both thumbsticks loose and didn't came with charging cable. the controller felt great but probably going to wait for the next version. return it to best buy!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great controller, fixed my issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to upgrade because the regular controller just feels unresponsive and like a cheap piece of plastic. The metal triggers and mechanisms make this a great controller.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    GeekSqad Refurbirshed Means Nothing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was in fair condition at best. Missing charging cable because they couldn't be bothered to toss in a Micro-USB cable. Rubber padding had already started coming off. Will be returning the next time I am headed in the direction of my local store.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good controller but....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a refurbished controller with a joystick issue

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade Xbox one controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new controller works great! This is an upgrade as there are finger controls on top and bottom of the unit to increase speed. Good overall design for the serious gamer.

    I would recommend this to a friend
  • Cons mentioned:
    Condition

    Rated 1 out of 5 stars

    Hmmm...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished is not the best way to go. Especially, when you want to make sure your game is not going to get interrupted because of a bad controller.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Controller quality

    Rated 1 out of 5 stars

    I received this item but did not receive the case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed that this was not shipped with the case. This is the best controller for xbox

    I would recommend this to a friend
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